Time Warner Cable Tuning Adapter - The Carolinas

Discussion in 'TiVo Series3 HDTV DVRs' started by jmaditto, Feb 5, 2009.

  1. Feb 19, 2009 #221 of 1342
    carys

    carys New Member

    12
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    Feb 19, 2009
    Raleigh, NC

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    Unfortunately, UPS does not deliver on Saturday. I drive by the Morrisville warehouse twice a day but I still have to wait for the UPS guy.
     
  2. Feb 19, 2009 #222 of 1342
    Gene S

    Gene S Member

    508
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    Feb 10, 2003
    Belleville, IL
    Yeah, they haven't had any training on it yet from what I can tell. When I stopped by my Sumter office to ask about when they would be available. She asked if I wanted her to send out a truck to fix my sdv problem. When I explained that it was an actual product I need to get, she offered the truck roll again to fix my cable cards. I just thanked her for her time and left.
     
  3. Feb 20, 2009 #223 of 1342
    kevinivey

    kevinivey New Member

    77
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    Nov 7, 2002
    Columbia, SC
    maybe the thread title needs to be updated since SC is not really doing anything.
     
  4. Feb 20, 2009 #224 of 1342
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    You know, it would be different if we were querying them for information about something that was not supposed to be public information. I could understand their not being informed on it. But this is a product/service that is ON THEIR OWN WEBSITE, and has been for months!! It boggles the mind.

    Besides aggressively rolling out SDV, that is....
     
  5. Feb 20, 2009 #225 of 1342
    ncbagwell

    ncbagwell New Member

    115
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    Feb 15, 2005
    Cary, NC

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    Is there anyway to pick them up ourselves? I placed my order on the website this morning. But I am going to be traveling for business Monday through Thursday of next week. Would love to have it for the weekend. :(
     
  6. Feb 20, 2009 #226 of 1342
    JC Fedorczyk

    JC Fedorczyk New Member

    68
    0
    Oct 13, 2008
    Huntersville...
    Don't know if anything will come out of this but....

    Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on February 19, 2009 and has been assigned case# 386819in our files. Please make a note of this number for future reference.

    Your complaint has been applied to the following business:
    Time Warner Cable Charlotte Division
    3140 W Arrowood Rd
    Charlotte, NC 28273-0001

    The case has been reviewed and has now been forwarded to the business for their response. This business has until March 6, 2009 to respond to your complaint. You may contact our office after March 6, 2009 to check the status of your complaint.
     
  7. Feb 20, 2009 #227 of 1342
    convergent

    convergent Active Member

    453
    25
    Jan 3, 2007
    Raleigh, NC
    I just went to the site and it let me order one. This is so whacked because I had pre-ordered it twice before. TW is really messing up something that should be pretty easy to accomplish.

    Anyone else see in the news that Time Warner is going to spin off Time Warner Cable during this quarter?
     
  8. Feb 20, 2009 #228 of 1342
    jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC
    LOL - What transpired next?
     
  9. Feb 20, 2009 #229 of 1342
    macd2

    macd2 New Member

    63
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    Jul 6, 2004
    Was there a return address?
    I might stop their this afternoon to see if I can pick one up.
    The site to order TA's from won't accept my info.

    I can find a Perimeter Park address and a Innovation Avenue address in Morrisville.
     
  10. Feb 20, 2009 #230 of 1342
    szurlo

    szurlo Member

    181
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    Jul 11, 2002
    Lexington, SC
    I basically said "You know, the tuning adapter is so people with cablecard based DVRs like the Tivo can get the channels you have moved to Switched Digital Video." She gave me a look like she wasn't even sure I was still talking about cable television and then said, and I'm quoting, "We don't know anything about that here". I guess she felt she could safely speak for everyone at that office. (Actually, at this point I think she could have meant in all of TWC South Carolina and been pretty close to correct).
    This was obviously a supreme waste of time for everyone involved so I said "Ok, thanks" and left.
     
  11. Feb 20, 2009 #231 of 1342
    Shmooh

    Shmooh New Member

    66
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    Feb 20, 2009
    Cary, NC
    (First post for me, but I've been lurking for a while now.)

    I'm in Cary, NC. I got a TivoHD a couple weeks ago and got a single M-card installed in it last Tuesday (Feb 10). At that time, I filled out the tuning adapter form that took several pieces of info (name, address, etc).

    When I go to the site listed a few posts back, like some others, it tells me that no upgrade is required (which is obviously not true). If it still doesn't work on Monday (Feb 23), I'll probably call them.

    Has anybody who received the "No Upgrade Required" message tried again later and found that it worked?
     
  12. Feb 20, 2009 #232 of 1342
    skelm

    skelm mooo

    38
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    Aug 23, 2001
    NC
    I called they sent a tech out with a work order to install the TA, he arrived with that on his WO, but no TA. He mentioned he had never heard of them. Called the office - they told him they aren't available yet. I should call back later. He told me he was dispatched from Morrisville. I called back and they are sending another one out tomorrow...
     
  13. Feb 20, 2009 #233 of 1342
    ddstreet

    ddstreet New Member

    37
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    Nov 16, 2006
    Raleigh, NC
    For people who are getting the runaround on the phone, and/or the website doesn't work for you, I can tell you what I did, and hopefully it might work for you, at least if you're in Raleigh. I just did this yesterday, so I haven't actually got the TA yet...

    I called the local number, 919-595-4892. At the prompt I selected "2" for the main menu. Then I said "Yes" to indicate I had a TW account. Then said my phone number for them to lookup my account. Then I said "Technical Support" to the automated person. Then "Cable TV" to the automated person. Then "It's a different issue". That transferred me to the Cable TV technical support. Once I got there, the first thing I said to the live Tech Support person was "I'm trying to get a Switched Digital Video Tuning Adapter because I have TiVo.". They said "ok", and after a while on hold they had it shipped to me. If they start talking about having a tech come to your house, be firm in telling them that the Tuning Adapters (in Raleigh, at least) are self-installed by the customer and there should be an option on their computer called "Ship Tuning Adapter".

    Hope that helps people. I really hope that mine works when it gets here next week...!
     
  14. Feb 20, 2009 #234 of 1342
    KeithB

    KeithB New Member

    156
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    Dec 12, 2008
    Charlotte
    I want Discovery, TLC, National Geographic; especially because I hear nothing but "Free HD!" every time they insert their self-promoting advertisements.

    Good luck. Seriously. I also filed a complaint with the FCC a few weeks ago, and they typically require from two to three months to do anything. Complaining to the BBB will likely result in one of three scenarios:
    a) TWC ignores the complaint and the BBB reports they did not respond.
    b) TWC replies to the complaint with an inaccurate and non-relevant statement regarding the situation
    c) TWC replies to the complaint with more double-speak and misdirection, disavowing any responsibility for your reluctance to rent one of their STBs monthly like the majority of their customers.

    Note that none of these responses results in any change in their behavior. :mad::mad::mad:
     
  15. Feb 21, 2009 #235 of 1342
    JC Fedorczyk

    JC Fedorczyk New Member

    68
    0
    Oct 13, 2008
    Huntersville...
    KeithB- National Geographic isn't switched video yet. I still get it up here in HD.
     
  16. Feb 21, 2009 #236 of 1342
    rileyrd

    rileyrd Member

    44
    0
    Nov 16, 2006
    raleigh, nc
    Just ordered SDV from http://www.yourtwc.com/tuningadapter. Certainly looks different than the last form which generated the useless letter. For those that ordered previously. How long did it take to get the SDV or has anyone got one yet?
     
  17. Feb 21, 2009 #237 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Got mine the next day after ordering.
     
  18. Feb 21, 2009 #238 of 1342
    ChrisFix

    ChrisFix Member

    96
    1
    Jul 31, 2007
    Chapel Hill, NC
    I ordered from the new website on Wednesday night and printed the confirmation page...but haven't received any follow-up email or the Tuning Adapter.

    It does state "No App't Required, Self Install" and that the will ship it to me, but it also states that "The status of your online order will be confirmed via e-mail", which hasn't happened.

    Has anyone besides SCSIRAID received one from TWC Raleigh-Durham. I'm in Chapel Hill, so if it were shipped, it would be here in one day.
     
  19. Feb 21, 2009 #239 of 1342
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    My confirmation email came the day after the TA did....
     
  20. Feb 21, 2009 #240 of 1342
    ChrisFix

    ChrisFix Member

    96
    1
    Jul 31, 2007
    Chapel Hill, NC
    Yes, I know, but you actually got the TA as well...so far all I have is a printed confirmation page. I haven't seen anyone else post yet that they have received a TA from this new order process so just wondering if that is the case or not.
     

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