Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Mar 14, 2009 #141 of 1498
    jcderr

    jcderr New Member

    10
    0
    Aug 3, 2008
    Hutto, TX

    Advertisements

    LED: Solid
    Tuning Adapter: Not Available
    Last Status: Initializing
    Channel List Received


    Why on Earth would this fail, after each time it's fixed, only after several days of slowly degrading availability... basically, I get individual channels that start dropping and, eventually, the whole thing goes down? I can't imagine a USB cable would do that.

    EDIT: and the TA, Last Status, and Channel List, as well as everything else on this screen, change/update when I turn the TA on and off, or unplug it, plug it back in, and so on. So it looks like it's at least talking.

    Oddly, I found that TWC actually installed two cards in my TiVo; an mcard in slot one, and an scard in slot 2. I removed the scard, let it reconfigure itself, and tried again, but to no avail.
     
  2. Mar 15, 2009 #142 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    I get "this channel is temporarily unavailable Please press select to try again...." on a lot of my SDV channels (at least 50%). Sometimes Il wait a while and some will come in and out, but theres a lot of channels that have never came in since Ive started using the TA (got it yesterday). Ive rebooted the TA and tivo a few times but still cant get many SDV channels to come in. My time warner boxes sometimes cant get the channel right but usually get it within a few seconds. I have firmware .801.
    TW seems to think its just a temporary problem and the problem is not on my end... Im wondering if trying a different coax cable will fix this (I remember reading people saying the coax cable in the TA box is crappy), but im not sure if it will fix this problem or not.
     
  3. Mar 15, 2009 #143 of 1498
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    716
    26
    Jan 30, 2003
    Columbus,...
    Well I probably have the same type of coax cable that came with my TA that you have and it seemed to me a decent quality cable with good connectors. Mine has been working fine with the exception of 2 times where the channel had no signal when the TiVo tried to record.

    I know mine came with the piece of paper with a phone number to call if there was a problem so they could send a "hit" to the box to get it working. Have you tried that?
     
  4. Mar 15, 2009 #144 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    Mine did not come with a piece of paper with a number. I usually get that paper with the TW set top boxes. I called in TW anyways to have the "hit" the box with activation (a few times actully) but this didnt do anything.
     
  5. Mar 15, 2009 #145 of 1498
    jeffspam

    jeffspam Member

    49
    0
    Feb 27, 2001
    Dublin, OH

    Advertisements

    The cable is RG59, which should be fine for a short patch cable. But I did think at the time "hmm... you think they'd send out an RG6 cable". There's a signal strength meter under one of the tivo's menus. I don't know how accurate the meter is, but I suppose you could get a basic idea of how your signal is (though you'd need to dig through the diagnostic menus to get an idea of what your upstream signal is doing).

    You know, I didn't get that paper with the phone number on it. Would someone mind sending it, either posting here or via PM? Thanks!
     
  6. Mar 15, 2009 #146 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    I was told that these TAs didnt need to get activated, not sure if thats true or not. jeff, are you getting all your channels OK? I live in Dublin too (off of summit view) and many of SDV channels done come in.
    I just checked my signal strength and Im getting 62 and 68 to jump around. Maybe this is whats causing my problems.
    edit- my signal strength on a SD channel (like 8) is a 93, then the other tuner thats on a HD non SDV channel is jumping from a 68 to 75 a lot.
     
  7. Mar 15, 2009 #147 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Well... it would seem that your problem lies with the cableco... Could be a bad TA.. it could also be a problem with the reverse path to the node.
     
  8. Mar 15, 2009 #148 of 1498
    KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    The Tuning Adapter contains a cable modem and TWC needs to know the MAC address of the cable modem/TA at your house to identify/provision/talk to it.
     
  9. Mar 16, 2009 #149 of 1498
    jeffspam

    jeffspam Member

    49
    0
    Feb 27, 2001
    Dublin, OH
    I haven't explicitly checked that I'm getting everything I'm supposed to, but I am getting DiscoveryHD, SciFiHD, Palladium, a few HD sports channels, and a bunch more. If you're still having problems, I'd call the TA rep @ TW and ask him to look into it. He told me that none of the CS reps currently have troubleshooting knowledge of the TAs, and that he should be the primary contact for the next week or two.
     
  10. Mar 16, 2009 #150 of 1498
    realityboy

    realityboy Well-Known Member

    6,525
    2,136
    Jun 12, 2003
    Columbus, OH
    I didn't have to do anything to activate mine, and I receive all my SDV channels. Maybe they got this info before giving it out?
     
  11. Mar 16, 2009 #151 of 1498
    kmurchison

    kmurchison New Member

    4
    0
    Oct 10, 2008
    I had similar problems and it came down to two things:

    1. Signal strength. I reworked my cabling to remove a -3.5db drop going to the TA/TiVo and this solved all of my problems on the "free" HD channels

    2. One of my two CC was not provisioned properly which randomly prevented me from tuning "tiered" HD channels depending on which tuner was being used
     
  12. Mar 16, 2009 #152 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    Yea Ive done many reboots and my tuner adapter still wont get some channels.
     
  13. Mar 17, 2009 #153 of 1498
    dolfer

    dolfer Miles Standish Proud

    722
    0
    Nov 3, 2000
    Milford,...
    Does anyone in Cincinnati have the .0801 firmware update yet? If so, please let us know!

    Also, if you had the rebooting TA problem, did this update fix it???

    Thanks, Dolf

    P.S. I disconnected my TA and I am waiting until I hear that 0801 is out in Cincy! ;)
     
  14. Mar 17, 2009 #154 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    Im in Columbus and I got a TA a few days ago and mine allready had 0801 on it. Columbus got some of there TAs from Cincinnati too. Now if I could just got my TA to get all my SDV channels...
     
  15. Mar 17, 2009 #155 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Plug it in and see if it gets a fw push.....
     
  16. Mar 17, 2009 #156 of 1498
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    At least keep it plugged into the cable (without the USB plugged into TiVo). That way, it'll get the update when they issue it and you can check from time to time.
     
  17. Mar 17, 2009 #157 of 1498
    tgrad

    tgrad New Member

    13
    0
    Feb 2, 2006
    Buffalo, NY
    I had my tuning adapter installed on Friday and I have had the same problem. It seems like at least 50% of the time I try and tune an SDV HD channel I get the message that it can not be tuned. If I try to go to any other SDV channel I get the same message. I can tune back to a non-SDV channel and then back and it works fine. Can't seem to tell if has to do specifically with one cable card. They both test fine when tuning the SDV channels.

    Any thoughts?
     
  18. Mar 18, 2009 #158 of 1498
    eliminator

    eliminator New Member

    7
    0
    Jan 15, 2006
    I'm in Buffalo/Amherst, NY. My tuning adapter was having major problems. Randomly not being able to change to SDV channels. At one point it seemed like channels weren't provisioned correctly. I rebooted a few times at one point and it was working perfectly for a few days, SDV channels included. I even recorded Planet Earth on the weekend for four hours with no problem. Today SDV channels are randomly not working (Can not be tuned at this time message) and even freezing the picture after 15 minutes or so. Very frustrating.

    Edit: I'm still on 701.
     
  19. Mar 19, 2009 #159 of 1498
    dolfer

    dolfer Miles Standish Proud

    722
    0
    Nov 3, 2000
    Milford,...
    It seems as though that even after all of the delays the TA's are far from from being ready for primetime... I am keeping mine *unplugged* for the time being. I sure hope firmware updates will quickly correct these issues.

    Luckily for me, I am not missing out on anything yet. I could really care less about any of the affected channels in the Time Warner Cincinnati area. However, when they start adding some new HD I hope the TA will be stable at that point.
     
  20. Mar 19, 2009 #160 of 1498
    Johnwashere

    Johnwashere Member

    298
    23
    Sep 17, 2005
    Columbus, Ohio
    Your lucky. Here in Columbus there 70+ channels in SDV. Im missing a ton of channels still with my TA. I wish they would have delayed SDV before they got these TA's working properly..
    Typical TW...
     

Share This Page

spam firewall

Advertisements