Advertisements First he called the local yocals. They got the CableCARD working and told him the SDV box was defective. Then he tried the TiVo CableCARD number and they said they can't help with SDV adapters. Then he went to exchange the Adapter locally and it's not working either. Next he's going to try the national self-install line. I'm chatting with their support online too and they are suggesting a tech visit tomorrow. Gee, maybe the same techs they sent out Saturday to do a TiVo install without a CableCARD or SDV adapter? The same techs that were ordered from the store who didn't just hand him a CableCARD and adapter last week? The same techs who didn't know self-installs were even possible? Plus, they expedited his card & adapter shipment (2 days, instead of 5-7) only because I bitched and if he agreed to a self-install... but, the self-install is only possible if the phone reps know what they're doing! Is it almost 2013... why has NOTHING changed in this procedure in so many years?!