Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Grunchie

    Grunchie Carpe diem jugulum

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    Jan 11, 2012
    Santa...

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    How do you know what I ignored, or what I did not? I didn't see you standing in the room. And who needs to hear that? What an attitude, I'm just a guy trying to get some friendly advice. I am not an expert in these matters, and I don't claim to be one. That is why I am in this forum. That is also why I was happy to have the Time Warner rep. check everything while he was at my home.

    I am in the legal arena, for what it’s worth. When a person drops into my area of expertise, where my knowledge is quite considerable, and theirs typically is not, I am not a jerk to them. I don't condescend, or lord my superior knowledge over them. I try my best to exercise humility. Again, this particular arena is not my area of expertise, so lighten up.

    For the record:

    1. Yes, we (the TW guy and I) understood that the problem probably did not lie further upstream. The guy was just trying to be thorough. I applaud that and saw nothing wrong with it. We could not figure out what was going on, and the TW guy said sometimes these problems are finicky and sometimes one problem will appear after another is fixed. So… checking everything while the rep. was here sounded like a fine idea to me. I wasn’t paying the guy by the hour. And,

    2. Despite your intimate knowledge of a system that you cannot see, the problem WAS with the tuning adapter. The office that I picked the cable card and tuning adapter from supplied me with the wrong power supply. The rep. said he thought it was for a Cisco modem, but it was DEFINITELY NOT for this model tuning adapter. Same voltage, same connector, it did power the thing up and connect intermittently, after all-but when he removed that power supply and connected the correct one, BANG. It synched IMMEDIATELY. I made sure that he replaced the tuning adapter that had been plugged into the wrong power supply.

    The signal dropped one time after that, and has been solid since then-I suspect that’s because I inadvertently interrupted power to it.

    So, we’ll see.
     
  2. dlfl

    dlfl Cranky old novice

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    Dayton OH
    As I said before, I already agree with you that the number of TiVo users is a tiny, almost insignificant, fraction of cable TV subscribers. Obviously you're free to make the point over and over again if you please. I've made it many times myself, only usually I try not to repeat it over and over again in the same thread. And I don't use bogus numbers (your 0.1%), that have no basis in fact, to make the point.
     
  3. Eccles

    Eccles Mostly harmless

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    Dec 27, 2001
    Austin, TX
    Most peculiar. I've been a TA user since the beta tests, and I have trouble recalling *any* problems with missed recordings that weren't due to power problems or the eventual death of my original TA. I also make regular use of online scheduling with no observed ill-effects. I wonder why it affects your so regularly.

    Sent from my iPhone using Forum Runner
     
  4. SMerr

    SMerr New Member

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    Sep 9, 2005
    I've got an interesting problem with my Cisco tuning adapter. Whenever I turn on my stereo to watch Tivo in surround sound, it causes my Time Warner/Austin, Texas Cisco tuning adapter to reboot. I've switched the original adapter for one I have attached to another TV, now the new one does it. I've moved the adapter, changed the wiring so that the Stereo does not connect to Tivo, and I've plugged the adapter into a separate electrical outlet...nothing seems to help. Could the Stereo amplifier be creating a magnetic field that screws up the adapter? Like many others, I am about to just disconnect it so I don't have problems, since it only effects seldom viewed channels.
     
  5. PedjaR

    PedjaR Member

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    Jan 4, 2010
    Cary, NC

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    Actually, none is a bit too strong a word there. There is some indication (stated several times in a rather long thread
    http://www.avsforum.com/avs-vb/showthread.php?t=723830, for example) that, while it is true that TWC does not offer them any more, people are holding on to their existing 8300HD boxes and refusing to upgrade to newer boxes. This is because the corresponding version of TWC Navigator software runs much faster and is more stable than the version running on its cable card replacement, 8300HDC, and, apparently, the same is true (to a lesser degree) of the boxes newer than 8300HDC.
     
  6. unitron

    unitron Well-Known Member

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    semi-coastal NC
    If that separate electrical outlet is in the same room, chances are it's on the same circuit.

    It could be that the current draw of that stereo when it's first turned on causes just enough of a voltage dip to screw up the TA.

    Of course you should have the TiVo, the TA, and any other cable box type stuff on a UPS, but find an outlet in a nearby room not on the same circuit (flip breakers until you sort it out) and run an extension cord and plug the TA into that and then turn on the stereo and see what happens.
     
  7. dcstager

    dcstager 1st Gen Tivo Owner

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    Feb 16, 2002
    Skagit...
    I've got an original Series 3 with two cable cards and you have a single card Tivo HD. I have a Cisco TA. I'm going to opine that your node does not have as many subscribers as mine and less competition for the bandwidth. I'm sure the Big Band software is not perfect and there are some combination of user channel requests that result in some users not getting the requested channel. As you can see from the thread here, many people have this problem with the tuning adapter.
     
  8. m_jonis

    m_jonis Member

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    Jan 3, 2002
    Albany, NY
    Consider yourself fortunate. At least once every month or two, my TA will have problems.

    I've got THREE TivoHD, I've gone through 5 actually in total (replaced two of them to no avail). I've replaced 6 TA as well. The usual symptom is that I'll sit down and turn on the TV only to find the "gray" screen of death. The ONLY fix I've found is to reboot the entire Tivo.

    I can be watching TV on one channel (regardless of whether it's SDV or not) and switch tuners, only to find the gray screen. Once that happens, if I switch back, that channel is now unavailable. It even affects non-SDV channels.

    If I unplug the TA, the Tivo will see that it's unplugged/disconnected, however, plugging the TA back in and letting it "boot up" will not cause the Tivo to see the TA at all. Only a reboot of the TA

    During these lovely episodes, I particuarly enjoy going into my now playing list, only to find a recording of 1 minute due to this problem.

    Before the TA, no problems at all. BTW, we're using the crummy Cisco TA and Scientifc Atlanta M-cards.

    It seems to be something with the TA and the USB connection to the Tivo (why else would the Tivo not "detect" the plugged in USB cable or powered on TA until it reboots the Tivo itself).

    I'd normally say it's just the one Tivo, but all three have the problem, although when it happens they don't exhibit it at the same time. but fairly close (like I'll know within a few days, the others will have the problem as well).

    I'd love to switch to FIOS, but Verizon is missing a ton of HD channels that I've become used to.
     
  9. cwoody222

    cwoody222 Well-Known Member

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    Nov 13, 1999
    Buffalo, NY
    My TA screwed up last night on two back-to-back shows meaning it didn't record them. Once I tuned them myself it worked again. But I rebooted everything just to be sure.

    God I hate those tuning adapters.
     
  10. notting

    notting Member

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    Dec 15, 2005
    Chapel Hill, NC
    Had a weird occurence happen again tonight that's happened 3 or 4 times in the past few months.

    All SDV channels will suddenly go mute. They'll tune fine, but be silent. Recordings will also be silent.

    Linear channels are fine, though, and can be heard normally.

    Rebooting the TA seems to fix it. Why? Are the video and audio separate streams, and it's confused about where one is?
     
  11. Feb 1, 2012 #1331 of 1498
    unitron

    unitron Well-Known Member

    16,595
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    semi-coastal NC
    The channels fed into the SDV allocator probably go through their own video and audio pre-amp/conditioner.

    Someone at TWC probably tripped over a power cord.

    When in doubt, play the odds and blame Time-Warner.
     
  12. Feb 4, 2012 #1332 of 1498
    kochsr

    kochsr New Member

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    Jan 28, 2002
    i still can't get TW north carolina (durham) to actually give me a TA. any suggestions on how to make it actually happen?
     
  13. dcstager

    dcstager 1st Gen Tivo Owner

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    Feb 16, 2002
    Skagit...
    Just wanted to add a note to this long thread because Tivo has written a fix to the problem the tuning adapter and/or the Tivo not being able to tune a switched digital video channel fast enough resulting in a blank recording or a missed recording.

    The only problem for Series 3 owners is that this fix is for the Tivo Elite. Yeah, I finally gave up on the 3 - lured away by four tuners and all the great Ipad/Iphone apps.

    But, I've been using it and there is actually an on-screen message that says for a flash of a second that the Tivo had difficulty tuning the channel and is sending a retune request and then a near instant retuning of the desired channel. So, whoever's fault it was, Tivo seems to have addressed it on the newer machines.

    It took a long time to get the Elite setup and transfer all the season passes and go through the channel listings, ticking only the stations I actually get... but I have to say that once that is done, my Time-Warner cable service and four tuner Tivo Elite is pretty sweet. I recorded four SDV programs on different channels at the same time and it worked.

    I want to acknowledge all the help I've received here, especially troubleshooting the Tuning Adapter and getting the signal levels just so with splitters and attenuators so it is in the sweet spot. I'm sure things would not be working so well without these important tweaks. And thanks to the people who posted the tips about contacting Time-Warner and which number to call and what numbers they need and telling us all about the CSR screens -- I got my cablecard properly paired and working without a truck roll and without having to deal with someone clueless - the CSR I had knew what he was doing -- and I had the right answers to his questions immediately because of the prior postings of experts on this forum.
     
  14. pmiranda

    pmiranda Member

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    Feb 12, 2003
    Austin, TX
    I've noticed that message on my Premiere, but I've also still had channels that wouldn't tune, and only after I manually rocked up and down a channel would it retune.
    It's not frequent, but it happens. I suspect that the S3 made some attempt to retune as much as the Premiere, but it just doesn't put up a message?
     
  15. dcstager

    dcstager 1st Gen Tivo Owner

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    Feb 16, 2002
    Skagit...
    pmiranda - I got a lot more reliable performance on my Series 3 when I split the signal to the TA and Tivo and didn't connect the Tivo to the passthrough output of the tuning adapter. If you haven't tried that already, I think that alone make things more reliable.
     
  16. m_jonis

    m_jonis Member

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    Jan 3, 2002
    Albany, NY
    That stinks. Only for those that shell out the money for the new one (you'd think it'd just be a software update). oh well. Probably won't have Tivo by the end of next year anyway (I'd rather get a Ceton card instead).
     
  17. MeInDallas

    MeInDallas Member

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    Jul 31, 2011
    Dallas, Texas
    I've never heard of anyone doing that. What do you do just connect one line to the TA and then one to the Tivo directly? And it still works that way? Hmmm I might have to try that and see what happens.
     
  18. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    Interesting. Could you furnish a link that gives info on this fix?
     
  19. dcstager

    dcstager 1st Gen Tivo Owner

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    Feb 16, 2002
    Skagit...
    Don't have a link. Just noticed the on screen message when it happened and I'm making an assumption here. I like the Elite. Very nice. Operation of the menus is a bit different and it has 30 second "slip" instead of skip. Still learning the nuances. MoCA internet - awesome. That is the way to go with Tivos.
     
  20. cwoody222

    cwoody222 Well-Known Member

    11,974
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    Nov 13, 1999
    Buffalo, NY
    I just replaced my S3 with a Premiere a few weeks ago. Until last night, I hadn't missed a SDV ch change.

    But last night was worse than I'd had on my S3. I turned on the TV this morning to see a message that there was no SDV adapter connected at all.

    I could clear that message but live TV was just black. No button presses would respond (ch up, TiVo, etc). Finally, a few minutes later, all the button presses went thru. And, all channels seem to work.

    I rebooted just in case.
     

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