Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. TracyL

    TracyL New Member

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    Aug 24, 2011

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    Toddb from hawaii wrote: I'm hoping the update makes it so that I don't have to reboot the TA every few weeks.

    Todd and any other Hawaii tivo premiere users ,
    I'm trying to find other Hawaii Tivo premeire users with cable cards and tuning adapters.

    If you are having to re-set, ping, send a hit, to your adapter everry 28 days or so because your sdv goes out please contact me.

    I have had this issue for several months now and know it's because Hawaii time warner has set up the accounts that deal with these devices to NOT roll over every month. The adapter bricks itself because the subscription doesn't continue. THis is why we have to manualy call in a hit around every 28 days when the SDV goes out so the subscripton restarts again. I have spoken with ___who is apparently the top tier person in Hawaii and while he is nice he admited he's only done 3 premiere boxes on the island and the others are having the same problem. I told him it proves the system is at fault not the equipment. Also it's too much of a coincidence both of my adapters fail at the same time/ billing schedual. He called some other main hawaii programing source who obviously knows nothing as they both now want to switch out my two cable cards and tuning adapters (I have two tivo boxes) Switching out any of the devices won't solve the problem. They need to fix it in their system so we continue to have pings being sent to and from the adapter and tivo. It's not a tivo issue. Time Warner Hawaii has to re provision the system so the subscription doesn't end every month.

    If you are having this issue please contact me as I want to find as many people as possible here so we can get this issue addressed and taken care of by a higher level, possibly on the mainland. It is apparently a quick fix that doesn't involve anyone needing to come to your place or have the phyisical equipment. Many mainland people have solved it over the phone with time warner programers who know the deal.
     
  2. dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    Are the TA's Cisco? Are you getting 8-blinks-pause? This is a well known issue. We had it in TWC SW Ohio and there was a thread devoted to it:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=447167
    Apparently the subscription (authorization) for the TA has be be renewed by TWC running a computer script every week or so. There was some hope that a software mod for the TA's would eliminate this requirement, but even the latest version, 1402, recently pushed, didin't do it.

    You can see the exact time your TA will start blinking in the TA Diagnostic screens under "PowerKEY Information" then hit NextPage twice. It's called "Sub Expires". If properly refreshed by TWC this date should always be at least 20 days in the future.

    What imaginable advantage does TWC gain by requiring these refreshes? You're not going to get any digital channels unless your CableCARD(s) is/are authorized anyway.
     
  3. kkopp

    kkopp New Member

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    0
    Aug 26, 2011
    I am another Honolulu, Hawaii user. I noticed they recently updated the TA to firmware 1402. I've had some issues like "The tuning adapter cannot validate the Cablecard". Then, yesterday, the issues seem to correct themselves. I suspect it may have to do with the subscription ending as you mentioned.
     
  4. dreamwish

    dreamwish New Member

    8
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    Sep 20, 2006
    Hi TracyL...

    I'm in Honolulu on TW Oceanic, and have to reboot both my S3 and TivoHD every month because of the Tuning Adapters. Let me know what I can do. Thanks!
     
  5. macd2

    macd2 New Member

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    Jul 6, 2004

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    I'm in Cary, NC and am having reception problems with CCHD. I have heavy pixelation and the sounds cuts in and out. Other channels work fine. CCHD comes in fine with the TWC box in another room.
    Is this related to other people's issues with CCHD? What can I do to fix this?
     
  6. dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    Signal quality is the likely suspect.

    In DVR Diagnostics, what are: Signal Strength (at least 80), SNR (at least 32 dB) and RS Error Counts (ideally zeros) ? And are the error counts increasing as you watch? What are the signal strengths on your other channels? Are they all down in the lower 80's or below?

    Can you move the TiVo to use the cable feed in the other room, to see if that fixes it?

    You may need to tighten connections and replace or reconfigure splitters to correct signal quality. If there are no indications of a signal problem then the channel signal itself might be the problem. It's hard to imagine a TiVo defect that would affect just one channel.

    The TA could be attenuating the input signal if it's defective. However it's hard to explain it affecting just one channel.
     
  7. dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    I'm pretty sure TW Austin just pushed a tuning adapter firmware update overnight. My unit has STA1.0.0_1520_LR_F.1501 this morning. Since Austin is usually first to push this stuff, I'm passing along the info in case you need to ask your cableco for the latest firmware.

    Hoping the blank recordings bug is addressed. My Tivo has consistently missed recording stuff on AMC-HD, SYFY-HD, SPEED-HD and Cartoon Network HD due to the bug.
     
  8. dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    Hope springs eternal! Another blank recording (a.k.a. sdv tuning failure) sufferer here. Good luck with asking my TWC system (Southwest Ohio) about something like this though. They never pushed .1202 and then went to .1402 in August when I think they all had to do it because of an FCC reg.
     
  9. Eccles

    Eccles Mostly harmless

    350
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    Dec 27, 2001
    Austin, TX
    Weird, I've had a TA since they beta'd here in Austin and I can only recall one or two missed recordings in all that time that weren't due to a total outage in our area.
     
  10. Oct 1, 2011 #1190 of 1498
    dolfer

    dolfer Miles Standish Proud

    722
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    Nov 3, 2000
    Milford,...
    Reboot isn't working... Can't acquire any channels... Anyone else?
     
  11. Oct 1, 2011 #1191 of 1498
    dolfer

    dolfer Miles Standish Proud

    722
    0
    Nov 3, 2000
    Milford,...
    Macd..Im in Cincinnati and CCHD is one of the most problematic channels. I miss recordings on it frequently. Much more than other channels. Cartoon HD stinks too...
     
  12. Oct 1, 2011 #1192 of 1498
    dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    I've got a original Series 3 that must use 2 cablecards. Maybe it's more reliable dealing with the Tivo HD with one multi-stream card? Maybe your neighborhood has fewer total viewers competing for a channel?
     
  13. Oct 2, 2011 #1193 of 1498
    chris.chandler

    chris.chandler New Member

    1
    0
    Feb 22, 2009
    Just bought to Premiere Tivos and picked up cable cards and TAs from the local office.

    Both TAs on both boxes blink yellow continuously. I have black screens for the (apparently SDV) channels above 170. I was on with tech support today for over and hour and the guy, who seemed reasonably well informed couldn't figure out why the neither box could lock in.

    I've got a tech coming out to my house in two days, but if there are thoughts and suggestions I could try in the meantime, I'd appreciate it.
     
  14. Oct 2, 2011 #1194 of 1498
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Try and get customer service to send a CLD (Cold Intilize) RHT (Refresh) hits to the tuning adapters and make sure that they have the proper tuning adapter codes added to them.
     
  15. Oct 2, 2011 #1195 of 1498
    GM80

    GM80 New Member

    1
    0
    Oct 2, 2011
    Wichita...
    Just had TWC hook up digital HD service (Wichita Falls, TX) to my two Premieres with two CableCARDs and two Motorola tuning adapters. One setup seems to be working fine, but has some weird signal strength readings. The other set generally works in terms of receiving channels, but has two recurring issues:

    1. Every recording we've made stops cold after about 20 minutes, and
    2. Channels we're watching live often disappear into digital break-up after about 20 minutes, leaving the TiVo "searching for signal." Signal strength related? Tuning adapter related?

    Here's some stats from the setup that does work but has signal issues that worry me:

    Tuning Adapter Diagnostics, Downstream menu
    OOB Freq SNR: 24dB
    Inband Freq SNR: 36dB

    DVR Diagnostics menu
    Signal strength: 36
    SNR: 29dB
    RS Corrected is incrementing by 1000-2500 per second, 1400 RS Uncorrected over the past week.

    From the one that doesn't work reliably:

    Tuning Adapter Diagnostics, Downstream menu
    OOB Freq SNR: 20dB
    Inband Freq SNR: 37dB

    DVR Diagnostics menu
    Signal strength: 84
    SNR: 36dB
    RS Corrected and Uncorrected both at 0

    Any ideas or pointers would be appreciated. Thanks!
     
  16. Oct 2, 2011 #1196 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,348
    3
    Feb 2, 2003
    Vero Beach, FL

    I would check the cable between the TA and the TiVo. Both TA's stats look good but the non working TiVo stats are not good... so I would say its either the cable between TA and TiVo.. the pass thru circuitry in the TA or something with the TiVo itself
     
  17. Oct 2, 2011 #1197 of 1498
    macd2

    macd2 New Member

    63
    0
    Jul 6, 2004
    I found another channel that also is having issues.
    Both happen to be using the 741000 Khz frequency.
    Signal Strength is 45
    SNR is 27dB
    RS Uncorrected counter increases rapidly.

    A "good" channel, using 693000KHz,
    had a signal strength of 75, SNR of 33db, and RS counters of 0.
     
  18. Oct 2, 2011 #1198 of 1498
    dlfl

    dlfl Cranky old novice

    9,164
    836
    Jul 6, 2006
    Dayton OH
    You definitely have weak signals. Maybe a bad splitter or a connection that needs re-tighteniing? (Since you aren't having problems at your other cable drop.)

    There's still the remote possibility your TA is defective and attenuating the signals.
     
  19. Oct 4, 2011 #1199 of 1498
    Todd B.

    Todd B. Member

    47
    0
    Feb 6, 2002
    Honolulu, HI
    Just got firmware .1501 in Honolulu tonight.

    TracyL, sorry, I can't corroborate your experience. I have a Tivo HD. My biggest issues were having to reset just the TA every 2-3 weeks, because it would not be able to tune some or all SDV channels, and occasional missed recordings because "signal was not available" (failed tune). Since firmware .1402, I no longer seem to need to reset the TA periodically, but I still have failed tunes, maybe once every other week or so; about the same frequency as before.

    I've never had to periodically re-send auth signals. I did have to do it a few times when I first got the TA in early 2009. But after a few months, I stopped having to do it. I posted about it then in the "TWC Hawaii moving all HD to SDV" thread.
     
  20. Oct 6, 2011 #1200 of 1498
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    I hate to be "that guy" in this thread again, but...

    The tuning adapter had been working pretty well all summer. But now over the last few weeks, I have issues recording pretty much every switched channel. The behavior is basically always:
    * Tivo attempts to tune
    * Tivo records black
    * Tivo later reports "video signal was unavailable"

    If you catch it while it's doing this and stop the recording, Tivo re-tunes the channel and it works fine. Recording at that point works without a problem. It also never fails just browsing channels, only when it's doing a timed record that requires an automatic tune.

    It still seems to me as if Tivo does something "different" when it's auto-tuning versus when the person is watching.
     

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