Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. FredMilano

    FredMilano New Member

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    Mar 11, 2007

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    Nope to you question about the recording actually being bad, I watched a recording that was clean the first time I watched it. I was thinking more along the lines that the TiVo is spending so much processing power to "reconnect" the channel that it was not providing enough processing to the playing function. Your comment on the algorithms makes sense, since it seems to lose the channels on the tuners after about 15 minutes (and then the stuttering on the playback starts again).
     
  2. dlfl

    dlfl Cranky old novice

    9,149
    833
    Jul 6, 2006
    Dayton OH
    Take the TA out of the system and see if the problem disappears! If it does you either have a bad TA or the Cable system is implementing a bad SDV algorithm -- although that still shouldn't cause your TiVo to glitch a playback.

    A failing hard drive is a theoretical possibility although it's hard to imagine how it would cause just this behavior quirk. But if it is failing, you will soon know because the symptoms will become more widespread.
     
  3. FredMilano

    FredMilano New Member

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    Mar 11, 2007
    Thanks. I will give it a try over the weekend.
     
  4. Saxion

    Saxion Substantive Member

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    Sep 17, 2006
    San Diego
    An update for San Diego TWC customers: TWC successfully pushed .1202 to my TA yesterday. This was a test before rolling it out across their footprint. Since it went through without a hitch this time, I assume they'll roll it out to everyone soon.
     
  5. digs0

    digs0 New Member

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    Oct 5, 2007
    San Diego

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    Still on .0801 here, but I'll be curious to hear what you think about it after a couple of days of use. Still drives me insane that my TA can tune the channel, show it for 2 seconds, and then lie to my face and tell me it can't tune the channel....

     
  6. Saxion

    Saxion Substantive Member

    485
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    Sep 17, 2006
    San Diego
    I do find the whole TiVo system to be more stable and reliable with .1202. I haven't had any mysterious reboots, channels tune consistantly, and TiVo Suggestions are working well.

    TWC moves pretty slowly (been working with them for over 3 months on this TA firmware issue) but now that this test was successful, I suspect they'll be rolling it out to everyone toward the end of June (to conincide with their monthly DNCS image refresh).
     
  7. dlfl

    dlfl Cranky old novice

    9,149
    833
    Jul 6, 2006
    Dayton OH
    You mean everyone in San Diego, right? They rolled out .1202 in North Carolina last October (see post #930, this thread) and we're still waiting for it in my service area.
     
  8. cwoody222

    cwoody222 Well-Known Member

    12,014
    484
    Nov 13, 1999
    Buffalo, NY
    How do we change our own TA's version number? Where is it in the TA Diag screens?
     
  9. dlfl

    dlfl Cranky old novice

    9,149
    833
    Jul 6, 2006
    Dayton OH
    I assume you meant to say "check" rather than "change".
    This is for the Cisco STA1520 TA:
    Versions and MACs ... 3rd line down: FLASH: <version number>

    FYI, here is a PDF doc on the Tuning Adapter screens:
    http://www.mediafire.com/download.php?omjm4jzhlq4
    It wasn't written for TiVo screens but it's very close.
     
  10. cwoody222

    cwoody222 Well-Known Member

    12,014
    484
    Nov 13, 1999
    Buffalo, NY
    Thanks. For the record, I've got .1202 here too. No idea how long I've had it but looks like this area is up to date.

    My TA's always been pretty stable (I've had it almost exactly a year) so I'd bet we've had .1202 here awhile.
     
  11. Saxion

    Saxion Substantive Member

    485
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    Sep 17, 2006
    San Diego
    Yes, I was speaking only of the San Diego market. We are still in the TA firmware dark ages here (on version .0801). I've been trying to get our market upgraded to .1202 for months. First a letter to corporate, then a long series of phone calls and emails with various corporate and senior engineering folks, then a botched rollout that left all area TA's inoperable, then a rollback to .0801, then a test upgrade of my TA that was successful.

    I hope you fair better, but you may need to follow a similar, tortuous route if you want to get TWC to update your area TA's. Good luck!
     
  12. dlfl

    dlfl Cranky old novice

    9,149
    833
    Jul 6, 2006
    Dayton OH
    I would like to know what specific improvements 1202 has over 1001 (which I have). I have occasional failure to tune SDV channels, resulting in losing 1 to 3 recordings per week, but IIRC even people with 1202 can have this problem. I also lose all SDV channels every month or two and have to reboot everything to get them back, or sometimes I'll just lose a few channels. I wonder if 1202 fixes these problems?
     
  13. cwoody222

    cwoody222 Well-Known Member

    12,014
    484
    Nov 13, 1999
    Buffalo, NY
    I never lose channels. Occasionally (1 time per month on average) I'll miss a recording due to a bad SDV channel change. Fixing that doesn't require a reboot, just to have me Ch Up and Ch Down back to the channel.

    I don't know why but my TA is fairly stable. (*knock on wood*!)
     
  14. Lorcane

    Lorcane New Member

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    Feb 11, 2008
    South Texas
    I lost my SDV on June 4th, 2011 still haven't got them back even after 4 tech visits in 2 weeks. They laid a new line, sent requests to boost the signal to my node, sent hits to the TA, which it does receive, EMM got up to 85 on Sunday. Still nothing. I really wish TWC could send me the same tech, cause each one shows up knowing nothing and starting from scratch doing the same process.. I'm in South Texas, Rio Grande Valley Market. Cisco TA
     
  15. Saxion

    Saxion Substantive Member

    485
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    Sep 17, 2006
    San Diego
    I can't speak for 1001 (never had it) but 1202 seems much more stable than 0801. Since getting it I haven't encountered the "loosing all channels" problem nor any reboots. Also TiVo Suggestions is working (used to be very sporadic). I can't prove that those things are related to my TA firmware version, but anecdotally, things do seem better with 1202 (vs 0801).

    Also: not being able to tune a channel occasionally is common to all SDV systems. It is likely not a failure of the TA. There are only so many frequencies (channels) allocated for SDV use, and when they run out, new tuning requests can be denied.
     
  16. Saxion

    Saxion Substantive Member

    485
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    Sep 17, 2006
    San Diego
    That sucks! Have you tried replacing the TA? I was able to exchange mine at a TWC walkup center (in the hope that a new box would have newer firmware...it did not).
     
  17. TinKC

    TinKC New Member

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    Nov 15, 2010
    Kansas City
    So I made a complaint via Twitter last week
    and today all of my tuning adapter problems are solved!

    Anyone in Kansas City, tweet @TWCable_KC and they will respond pretty quickly. Mitch called me today and he was very very knowledgable with TiVo, cable cards, tuning adapters, etc etc etc. I was SO pleased with his help!
     
  18. Jul 1, 2011 #1138 of 1498
    Teeps

    Teeps Well-Known Member

    2,175
    87
    Aug 16, 2001
    Torrance,Cal...
    SDV was foisted upon us here in Torrance the week of 20June2011.
    Lucky me, or so I thought, because Time Warner had sent a tuning adapter out 9 months ago...
    Install T/A, per instructions that came with it... no SDV joy.
    Several calls to T/W, 2 truck rolls, 2 tuning adapters, and a new main drop to the house and I am still not having total success with SDV.

    According to TiVo's interactive troubleshooting web site. The message I see indicates that there is a band width use problem... trying to shove 12lbs of *$*&^* through a 10lb pipe.

    Anyone else seeing: "this channel is not currently available" message?
     
  19. Jul 1, 2011 #1139 of 1498
    bumgarb

    bumgarb New Member

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    Aug 26, 2008
    I've been a TiVo owner and user since 2003. Currently I have 2 HD TiVos. I recently moved from the East Coast to TX. These TW TAs have just about broken my loyalty to TiVo; I kinda assume that is TW intention with the bad quality equipment. I should have expected this when it took them several hours to install the TAs.

    I have one TA that is fairly stable, but it still has a monthly issue with "the channel not currently available". The other is about 10 times worse. Just about every morning "this channel is not currently available" is displayed. Even on mornings where nothing recorded overnight... some how the same channel that was on and working last night is no longer tuned. Fixing this is rarely easy as channel up, down. Most of the time I have to unplug and replug the adapter to get it working again (which takes about 5 minutes). I can't record anything off of a cable channel on this TiVo as the TA rarely tunes on the first go and occasionally becomes untuned during recording.

    To make matters worse, Time Warner has all the recorded content (not local channels) Copy Protected so the TiVo feature we use the most, transferring between TiVos, is no longer usable. None of my content on Comcast or Verizon was ever copy protected. Anyone know what TW is doing this?

    Any suggestions on the TA issues are welcome.
     
  20. Jul 1, 2011 #1140 of 1498
    Teeps

    Teeps Well-Known Member

    2,175
    87
    Aug 16, 2001
    Torrance,Cal...
    So what did Magic Mitch do that the others' could not or would not do to get your problem sorted?
     

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