Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Apr 7, 2010 #741 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH

    Advertisements

    LOL, maybe it uses Windows 3.1.
     
  2. Apr 8, 2010 #742 of 1498
    cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    It actually uses Linux :D
     
  3. Apr 8, 2010 #743 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    Following up on ***my recent post***, this morning two of my SDV channels would not tune. Different channels than before. Again the DVR Diagnostics were totally healthy. I did write down the PID's so I could see if they changed later, when able to tune the channels. There was no green progress bar or ability to navigate although one channel had been "tuned" for over two hours (i.e., a missed recording). Again the TA light was solid and other SDV channels were tuning OK.

    TA signal levels:
    Tuner -2 dBmV, FDC: -4 dBmV, RDC: 38 dBmV

    I rebooted the TA, twice and finally rebooted the TiVo. Even after that the channels would not tune. Had to leave it alone for a couple of hours and when I came back the channels would now tune. (????). The PID's were the same as when they wouldn't tune before.

    I'm getting a bad feeling about this --- it started right after getting 11.0g. It does appear the SDV pixelation problem is gone but.......having to fiddle with the TA every 2 or 3 days may be a worse problem.
     
  4. Apr 8, 2010 #744 of 1498
    woodburger

    woodburger New Member

    18
    0
    May 17, 2008
    I am SO frustrated with Time-Warner Austin. Again I find certain subscribed HD channels through the Cisco TA into TiVo won't appear. The latest call made me wait 8A to 8P for the tech who arrived (no call prior) at 8:40PM and was able to tell me the problem was at the street in the feed at the tap, in that certain channels were too hot and others too low. He said that as a service provider to TW he was not allowed to fix it. Said his supervisor would have to verify and then they'd put in a work order. Well, apparently they did that, and the 'work' didn't work, in that I still don't get maybe 60% of the switched digital channels. Heck, maybe I don't get ANY of them, I don't know which is which, but I continue to miss many. Calling TW is an exercise in frustration. Sounded like I was initially speaking with someone for whom English was a second language. I couldn't understand her well and she certainly didn't understand what I was telling her. AGAIN a tech will arrive today.
     
  5. Apr 8, 2010 #745 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH

    Advertisements

    With a Cisco TA you can tell whether a channel that you are able to tune is SDV ("switched") or not ("broadcast") like **this**.

    In my experience you can't get a reliable listing of SDV channels from TWC. This is something 99+% of their customers have no need or interest to know.
     
  6. Apr 9, 2010 #746 of 1498
    DrSnoCaps

    DrSnoCaps New Member

    18
    0
    Dec 30, 2007
    This is a new one :-/ Same behavior on two different HD Tivos with cable cards and Tuning Adapters...

    Disconnect Tuning Adapter and all normal channels (sans the SDV ones) come through.

    Connect the Tuning Adapter, wait until it does its thing, and regular HD channels come in but no SDV channels and most basic 2-74 channels are also missing. It seems the basic low def broadcast channels are there but none of the others...

    TWC support - as usual and expected at this point - is clueless and worthless. I have no idea what to tell my daughter to do.

    Has anyone else experience this kind of behavior???
     
  7. Apr 9, 2010 #747 of 1498
    darkavich

    darkavich New Member

    16
    0
    Dec 8, 2009
    I am on my 15th month of troubleshooting my S3 TA issue. What we have determined is the problem is NOT:

    Cable Cards
    Tuner Adapter
    Physical TiVo.
    Cable Signal

    The have all been replaced. The only things left are the following:

    TiVo firmware (Rumor is that TiVo serious broke something on the S3 with their last firmware and a fix is due out late April).
    TA Firmware (there are newer firmwares, but TWC is not releasing them)
    Two-way communication being blocked.

    More than likely the latter is the problem, but it's very difficult to find anyone at TWC that knows how to test any of this.

    The issue that drives me nuts, is sometimes it works and others it doesn't. We think that some of the frequencies are being blocked (probably by a bad piece of equipment). We also, noticed that when we tuned off a SDV channel, it would take a little longer than it should to register at the head-end.

    I have some pretty senior folks at TWC in my area working on it (WE WILL get to the bottom of this eventually). I wish I could get the number of someone at TiVo. Hopefully, they are reading this and will contact me. I am very close to tossing all my TiVos at the moment.
     
  8. Apr 10, 2010 #748 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    Can you give a reference for this "rumor"? That's new to me. Also, does this apply to TiVo HD models or just the original S3? TiVo software update 11.0g fixed the SDV pixelation issue for me, but I've seen a lot more other problems (tuning failures and video freezes) since getting it. Don't know if this is just coincidence or not.

    I was told about a month ago by someone at the TWC National Cable Card Suppport desk that this might be happening. No other details available.
    So how did you get these senior folks involved? I've had TA problems for 10 months now. However each time I have a problem they are able to get it fixed for another month or so, which is different than your case. I am skeptical that even "senior" people would be able to fix any really serious chronic problem related to TA's in my TWC region.
     
  9. Apr 10, 2010 #749 of 1498
    darkavich

    darkavich New Member

    16
    0
    Dec 8, 2009
    It apparently is just for the S3. I do not have a reference (I am trying to get this myself). I also do not know if it is related to my issue.

    I know a couple of well placed techs that were able to escalate. I also would open a ticket and get a tech on-site every time I had an issue. You should just be persistent and ask to have them to forward your issue to the engineers responsible for the SDV side of the house. Also, don't be afraid to keep asking for a supervisor, even a supervisor has a supervisor.
     
  10. May 3, 2010 #750 of 1498
    Andyw2100

    Andyw2100 Member

    95
    0
    Oct 9, 2004
    Any update on this? Or more specifically, any word on a fix for how the software version 11.0 is working on Series 3s?

    I ask because I have been experiencing the following, and I believe it started at around the time my Series 3s might have received the software upgrade.

    One Series 3 we don't use enough to know if we really have a problem, so for purposes of this post, I'll assume we don't.

    The Series 3 we use as our primary TiVo has two cable cards installed and a tuning adapter connected to it. We use Time Warner for our digital cable. Everything was running relatively smoothly for about a year, give or take. Occasionally there would be some tuning adapter issue, but as annoying as those issues were when they arose (partial and/or missed recordings) I was living with them.

    In the last few weeks the tuning adapter on this TiVo was rebooting on its own quite often. Thinking the tuning adapter was bad, I had Time Warner send a replacement. The replacement was no better. I experienced the "Tuning Adapter has been disconnected" and "A Tuning Adapter has been connected" screens constantly. Of course this often resulted in partial or completely missed recordings. It was frustrating as hell.

    I called TiVo support, and they suggested switching the USB ports for the tuning adapter and my Tivo Wireless G network adapter. This did not help. In fact I noticed that I was now experiencing issues with respect to connecting to the TiVo service. There were failed attempts to connect when this had never been an issue before.

    In messing around with this I discovered that the TiVo brand wireless network adapter could not connect to my network properly if the tuning adapter was also connected to the other USB port. However...

    If the network adapter is connected by itself, it works just fine. Also if the tuning adapter is connected by itself, it seems to work fine. The tuning adapter has not reset in the two-plus days since I connected it and disconnected the network adapter. It had been reseting several times a day.

    I am hoping a software fix resolves everything, but I really don't know if I have the right to hope for that. In a thread in these forums on tuning adapter problems, someone suggests that the tuning adapter might have damaged the USB port. I fear that may have happened to me as well.

    For now I will periodically disconnect the tuning adapter, connect the network adapter, force a connection to the TiVo service to get programming information, and then reconnect the tuning adapter and disconnect the network adapter. This is a lousy solution, and one that sees me losing a lot of the TiVos capabilities in the process. So it is not a great solution by any means.

    Any light anyone can shed on any of this would be much appreciated.

    Thanks!
     
  11. May 3, 2010 #751 of 1498
    darkavich

    darkavich New Member

    16
    0
    Dec 8, 2009
    I have a similar issue with my S3, but no wireless. Every Tuesday night at exactly 7:05 the adapter resets. From what I have read, something from the cable company is sending a hit to the box. I have the techs monitoring for next Tuesday to see if it happens again.

    BTW, TWC in my area is offering multi-room DVR's and soon something called remoteDVR (Internet based scheduling). If we can't figure this out this month, I am bailing on TiVo and going back to the Scientific Atlantic units.
     
  12. May 3, 2010 #752 of 1498
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    With no wireless adapter, does the TA work in either USB port, or is there a good one and a bad one?
    Either way, you could try attaching them to a self-powered (i.e. it comes with a power supply and doesn't just run off the TiVo) USB hub and see if you can get both devices working. If that helps, maybe the wireless adapter is drawing more power than expected or putting noise on the USB power signal that is messing with the TA? A powered USB hub would help isolate that.
     
  13. May 3, 2010 #753 of 1498
    Andyw2100

    Andyw2100 Member

    95
    0
    Oct 9, 2004
    Thanks. Those are some good ideas, and I will have to check them out. I've got recordings happening now, so even the simple test of trying the tuning adapter in the other USB port will have to wait until tomorrow.

    The self powered USB hub would be a better workaround than periodically swapping the network adapter and tuning adapter. But what would make me happiest would be to hear that TiVo knows there is an issue, and is working on it. I realize that is unlikely to happen, though.

    Thanks!
     
  14. May 3, 2010 #754 of 1498
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    I'm sorry I haven't been paying alot of attention to the board lately, but is this a common problem? My suspicion is you could have a wireless adapter that's starting to go on the fritz or even worse your TiVo...it's not out of the realm of possibility that a previous software update sensitizes this issue; it could even be a totally software problem, in the TiVo and/or the TA, in which case you'd think it'd be widespread but maybe the number of people with both a correctly working TA and a working wireless adapter is small enough that it hasn't been noticed.

    Good luck, I hope you can find a solution that works for you. With Navigator spreading like a disease through TW systems I suspect there will be more people trying to use TiVo with TA's soon.
     
  15. May 3, 2010 #755 of 1498
    Andyw2100

    Andyw2100 Member

    95
    0
    Oct 9, 2004
    There's another thread about Cablevision tuning adapters rebooting constantly. Cablevision and Time Warner use the same model Cisco tuning adapter, and some Time Warner customers have posted in that thread. I only came back to this forum to try to research this problem, but if my memory serves, people in that thread were attributing some of the reset issues to one or more software upgrades. (My recollection of where I read what may be a bit off, as I read a bunch of similar stuff in a short period of time. Some of what I am remembering may actually have been posted in this thread.)

    Thanks!
     
  16. May 4, 2010 #756 of 1498
    Andyw2100

    Andyw2100 Member

    95
    0
    Oct 9, 2004
    So...the Tivo and tuning adapter have been running fine all day--no resets--with the tuning adapter plugged into the other USB port. It's too soon to tell anything conclusively, but it's certainly a good sign.

    I just ordered a powered 7 port USB hub on Ebay for under $5.00. It's coming from Hong Kong, so may take a while to reach me. I'll continue to update this thread as I make progress.

    I really appreciate the suggestions, pmiranda! Thanks!
     
  17. May 28, 2010 #757 of 1498
    Joe Siegler

    Joe Siegler Member

    808
    7
    May 10, 2000
    Garland, TX
    There are starting to be available TODAY in the Dallas/Ft Worth area. Depending on which tech you talk to, either SDV is starting in this area on Mon or Tue, or it's on June 7th.

    However, I picked up my Motorola MTR700 from TWC today in Garland, TX. More specifically here.
     
  18. Jun 5, 2010 #758 of 1498
    djjd

    djjd New Member

    2
    0
    Oct 15, 2008
    TWC San Diego. I've been unable to tune any of the HD locals 705-711 for the past couple weeks. Rebooted several times to no avail. Any ideas?
     
  19. Jun 10, 2010 #759 of 1498
    m_jonis

    m_jonis Member

    677
    6
    Jan 3, 2002
    Albany, NY
    FWIW, TWAlbany finally updated the Cisco TA code. STA 1.0.0_1520_LR_F.1001
    SARA version 1.61.41.1

    However, I don't know if that's new in terms of firmware. TWAlbany is notoriously slow about rolling these updates out (like 1-2 years after it's been available).

    I still think it's something with the Tivo software update and the USB communication to the TA. Never had this many reboots before 11.0g came along.
     
  20. Jun 10, 2010 #760 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    Those are the same TA code levels we have had here for many months.
     

Share This Page

spam firewall

Advertisements