Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Mar 29, 2010 #721 of 1498
    apsarkis

    apsarkis Member

    41
    3
    Nov 16, 2004
    Tillson, NY

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    This is the most disappointing lack of a feature. After all the issues we continue to have with our S3 and HD on TWC with their TA's, there's no way my wife will let us get another Tivo until they build in SDV handling into their design.

    Perry
     
  2. Mar 29, 2010 #722 of 1498
    Effinay

    Effinay New Member

    26
    0
    Aug 17, 2006
    Centerville,...
    Thank you both. Good to know. I was thinking of getting one to replace my S2DT in my bedroom. Maybe I'll wait awhile and see what other issues it has after it gets some real world testing.
     
  3. Mar 29, 2010 #723 of 1498
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    Judging by how often I missed recordings with TW's own DVR on SDV channels, I'm not very disappointed with my TiVo and a TA. It's kludgey and not pretty to look at, but it's roughly functional. If TiVo would implement a feature to attempt tuning more than once then it would be just fine with me.
     
  4. Mar 30, 2010 #724 of 1498
    aine

    aine Member

    60
    0
    Dec 23, 2003
    What about the well-known bug where a Series2 TiVo cannot transfer from a TiVo HD with a TA attached? The TiVo HD's NPL as seen on the Series2 is always empty.

    All the transfer speed in the world doesn't help with the TA disables transfers!
     
  5. Mar 30, 2010 #725 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH

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    According to **this post** from a TiVo employee, Series 3 software update 11.0f, now being tested and due to be pushed out within a week, will address this problem.

    Thus it would be bizarre if the problem existed in the Premiere.
     
  6. Apr 5, 2010 #726 of 1498
    dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    There have been firmware updates for the Cisco TA since Time Warner put out the last one here in Austin. Since we Tivo people are still getting errors with SDV tuning with the new Tivo update, maybe it's time for TW to obtain and push out the latest firmware just on the chance it addresses the issues Tivo users are still having.
     
  7. Apr 5, 2010 #727 of 1498
    mihalik

    mihalik New Member

    5
    0
    Aug 2, 2007
    Austin
    I really wish TW would get this figured out. I've had my Tuning Adapter for over a year now but I've had nothing but problems with it. My Tivo now locks up at least once a week since I hooked it up. And now it has gone into the 8-blinks state and I've called and they don't know how to fix it without sending someone out. I'm gonna try again tomorrow to see if I can get them to transfer me to the NCCS to resolve this without a truck roll.
     
  8. Apr 6, 2010 #728 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    You need to get their National Cable Card Support desk involved, See **this**. I get 8-blinks once per month and a truck roll has NEVER been the solution. In most cases it just takes the right few key strokes on their keyboard, plus power cycling your TA with the USB unplugged and some times rebooting your TiVo to make it do the "acquiring channels" thing.
     
  9. Apr 6, 2010 #729 of 1498
    mvnuenen

    mvnuenen ~0.0~

    215
    1
    Jun 1, 2007
    Durham, NC
    FWITW: I just switched from a Series 3 to the Premiere XL. With that I switched 2 S CableCards to 1 M Card but I did keep the existing SDV adapter TWC had provided last year. With the Series 3 I saw all of the issues reported in this thread (stuttering, macroblocking etc etc). Even while my experience with the XL is less than a week, I have not experienced any of them with the Premiere. I can't give a technical explanation for it (who knows the HDMI 1.1 to HDMI 1.3 even helped) but it sure is appreciated! I wrote more about my PXL impressions in the Premiere area
     
  10. Apr 6, 2010 #730 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    One request please.... keep us posted about TiVo suggestions being recorded with your new XL. One issue folks are seeing with Series 3's with TA's is that suggestions fail to record. Id really like to know if Premier records them fine even with a TA attached.

    Thanks,
     
  11. Apr 6, 2010 #731 of 1498
    mvnuenen

    mvnuenen ~0.0~

    215
    1
    Jun 1, 2007
    Durham, NC
    I can confirm Premiere XL suggestions records fine the SDV channels (I have already 72 shows recorded by Suggestions from a variety of SDV channels: AnimalPlanet HD, HistoryInt'l HD, LMN HD, SyFy HD and a variety of non-SDV: TBS HD, FOX HD. I quickly scanned a few recorded shows, and all are perfect. No issues whatsoever.
     
  12. Apr 7, 2010 #732 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    Three days after getting 11.0g, one (just one!) of my SDV channels showed blank (black) video and no audio. However, no message that the TA didn't provide that channel, etc.

    DVR Diagnostics for that channel showed it was successfully tuned. Every parameter, including Signal Lock and Program Lock matched what you would expect for a healthy tuned channel. I re-tuned many times to that channel over a day or so with exactly the same result.

    My theory was the TWC system was screwing up and sending a blank signal (this has happened before) and so I waited a day or so before doing anything, figuring it was better to let one of their STB or DVR customers complain and get it fixed. (Since if a TiVo customer complains, all they want to do is roll a truck and imply it's the TiVo's fault.)

    After a day with no change I was about to call TWC but figured I should try rebooting the TA first. (I had not rebooted the TA earlier because the light was solid and all other channels were tuning OK.)

    Amazingly (to me at least) after the TA reboot this channel (and all other channels) were there. What could explain this? Could this be a "balancing" issue, i.e., for some reason the TA (or CableCARDs ?) didn't think I was authorized for that channel on my account?

    EDIT: Think I just answered my own question. I tried to tune to a channel I know I'm not authorized (subscribed) to on my plan, and got exactly this behavior. Is this authorization list stored by the TA, or the CableCARDs, or both?
     
  13. Apr 7, 2010 #733 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    The authorizations are in the cablecard. The TA doesnt care if you are authorized or not for a channel.

    Im guessing, but it sounds as if the TA gave TiVo a frequency and PID that was at one time valid but that wasnt currently valid when you tuned the channel. It is possible that its mini carousel was corrupt or out of sync with the hub and/or you had temporary reverse channel communications issues leading to a stale mini carousel. The PID may have simply not been present in the transport stream so TiVo wasnt seeing anything.

    Did the 'time bar' show that TiVo was buffering video? Could you FF/REW thru the nothingness?
     
  14. Apr 7, 2010 #734 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    The story I've heard is that when my TA goes 8-blink once per month, the signal they are sending it (which fixes it) is a "balancing" hit, and that that had to do with authorizing the channels I receive. Obviously that doesn't match what you're saying, so what is the balancing hit?

    Makes sense, thanks. Geez, too many things that can go wrong (and that aren't self-correcting) -- what a system. :rolleyes:

    I thought about trying this and I also thought about recording the PID's and comparing them later -- but you know what "thought about" accomplishes! :eek:
    (I was too convinced by my theory about them sending blank video.)
     
  15. Apr 7, 2010 #735 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    The TA hit is about 'authorizing' its basic operation and not around what channels it supports. The TA does zero processing of the actual channel content... it just does a 'tune' as a proxy for the TiVo.
     
  16. Apr 7, 2010 #736 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    So is the hit it takes to overcome 8-blinks properly called a "balancing hit"? Or does their system send several different types of signals together, including the balancing hit, which must go to the CableCARDs ?
     
  17. Apr 7, 2010 #737 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    Grumock could probably answer that much better than I... but I believe the balancing hit basically does a complete reauthorization of everything on your account so that all the devices get updated with the current entitlements on the account... i.e. all current and balanced across the account with the billing system info matching the DNCS system. This would be in contrast to just sending a wake up hit to a single device on the account.
     
  18. Apr 7, 2010 #738 of 1498
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    You are correct from what I have gathered. :) The "balancing hit" reauthorizes all equipment on the account, not just the TAs. Not sure what hits people are sending to the TAs when not going through the "07" screen.
     
  19. Apr 7, 2010 #739 of 1498
    dlfl

    dlfl Cranky old novice

    9,022
    781
    Jul 6, 2006
    Dayton OH
    When local support or NCCS sends the hits to fix my 8-blinks it seems instantaneous -- there is no delay before either my light pattern changes or they tell me to power-cycle the TA. Yet the TA takes minutes to reboot. What is the TA doing that takes so long?
     
  20. Apr 7, 2010 #740 of 1498
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Think about when you reboot your PC. How long does that take? LOL that is my only answer, even though it's more of my attempt at a joke.
     

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