Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Jan 6, 2010 #601 of 1498
    bobrt6676

    bobrt6676 Member

    199
    6
    Dec 31, 2007
    Huber...

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    Same here. 3 Blinks since I got up for work @ 6AM. Got home @5PM and still blinking.:( Called CS before checking the forum. Guess what, you got it! Truck Roll!! Scheduled for Saturday. They have no clue it is an expanded issue or that a firmware upgrade was being pushed.:confused:
     
  2. Jan 6, 2010 #602 of 1498
    Effinay

    Effinay New Member

    26
    0
    Aug 17, 2006
    Centerville,...
    I've got the 3 blinks, too. Can TW get anything right in SW Ohio?
     
  3. Jan 6, 2010 #603 of 1498
    henderpa

    henderpa New Member

    18
    0
    Dec 3, 2003
    Dayton, OH
    I'm getting the 3 blinks as well. At least I'm not alone. . .
     
  4. Jan 7, 2010 #604 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    While all you SW Ohio guys are here, how many of you get the the sporadic pixelation on SDV channels like I do?
     
  5. Jan 7, 2010 #605 of 1498
    bobrt6676

    bobrt6676 Member

    199
    6
    Dec 31, 2007
    Huber...

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    630AM. TA solid green. all stations back. Had to channel up/down on a couple to get them to tune. "VS" was the worst, but working. firmware is now .1001 :D
     
  6. Jan 7, 2010 #606 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    Yep my light went solid sometime between midnight and 1:50am, and I confirm Ver. .1001. I got a follow-up call from NCCS just now. I asked what improvements .1001 is supposed to have. He said improved reliability, in particular fewer 8-blink issues. He stated this version has performed perfectly where it was already deployed. (??)
     
  7. Jan 7, 2010 #607 of 1498
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    We have .1001 in Raleigh/Cary/Apex NC. We had a rash of 8-blink issues about what.. 6 weeks ago? And another one about a month before that.

    Not sure when we got .1001, but I'm pretty sure it was before that.

    We also lose SDV occasionally with no evidence from the TA (i.e., no blinking light). My wife tells me about it sometimes - she has to force the Tivo to change SDV channels a few times on both tuners and that clears it up. (I suspect this is a Tivo/TA communication issue more than a systemic SDV/TA problem, though.)
     
  8. Jan 7, 2010 #608 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    .1001 was a mess when it rolled out here. I was seeing lots of hangs and black screens. I spoke with my contact about it who said they were making some adjustments at the head end to deal with it and just after that things got much much better. My S3 hasnt seen a TA issue since that conversation.
     
  9. Jan 7, 2010 #609 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    Your hangs and black screens were when trying to tune, correct? (not on channels already successfully tuned).

    Looks like your area was the initial test-and-debug region for .1001 (thanks!). I learned yesterday that NCCS is in the Carolinas. I had guessed they were on the west coast due to their hours starting at 10am.
     
  10. Jan 8, 2010 #610 of 1498
    comcastblows

    comcastblows New Member

    10
    0
    Dec 21, 2007
    Whew... So after a year of not getting all the channels I've been paying for, countless hours on the phone, at least 10 service calls with several different technicians, and I'm finally up and running with all the channels.

    3 techs came out today, one who knew what he was doing, and 2 that just observed. First, we tried swapping the m card for another, but no luck. Then we swapped out the TA (third one thus far) that was stuck in "B'cast Only". The cable card desk folks determined that the entire first batch of TA's that came to Charlotte, NC for the surrounding areas were all still set-up for the Raleigh area (about 3 hours away). And therefore were not going to show up correctly in their system, or rather work at all, from the Charlotte area. It took a little over 2 hours in total on the phone, but they were able to somehow manually move the TA into the correct area on their network. Which then allowed the tuning adapter to go into it's 3 blink update phase and finally activate in two-way mode to give me all the damn channels. The amplifier was taken out of the picture for this to work, but I still get random pixelation on some of the HD channels. So it might go back in line, which I'm sure will probably mess up the TA again.

    The moral is, NC tivo people, there is an end in sight, so hold out. If not for the lifetime sub on one of my boxes, this whole experience might have soured my tivo relationship. I was really close to telling TWC off, throwing in the towel and going to direct tv or something. I'm glad it was finally worked out, but wow was this whole experience a huge PITA.
     
  11. Jan 8, 2010 #611 of 1498
    scubajwd

    scubajwd New Member

    7
    0
    Oct 21, 2005
    I'm out here in sunny warm San Diego; received two Moto M700 TA's from
    TW yesterday; initially the TA's would not sync; tried everything to no avail; finally I
    called TWC tech support suspecting that they would not know a TA and/or a TIVO if
    it were sitting on their desk but what a surprise! The guy was on it; he "refreshed"
    my TA from his network side and lo & behold after a minute or so the TA blinking stopped and went solid..the trick: do not plug in the TA USB until you get the
    solid amber lite; so far after about 18 hrs I'm still up with SDV and no pixelation issues
    yet; config: MOTO M700 TA, TIVO Series3 @11.XX, M1 (multistream cable card)
     
  12. Jan 9, 2010 #612 of 1498
    scottc42

    scottc42 Member

    48
    0
    Jan 4, 2006
    Powers Lake, WI
    it seems that whenever my TA is not getting channels, my Time Warner cable box is also not receiving the same channels.
     
  13. Jan 9, 2010 #613 of 1498
    ragweedz

    ragweedz New Member

    3
    0
    Dec 15, 2009
    Wow, I didn't realize the M-card was an option here in SAN.

    Just called TWC and scheduled a swap-out for my S-card on Monday. I've already received a TA from them but I was waiting for the dust to settle before attempting to set it up but will do so on Sunday. Wish me luck.
     
  14. Jan 10, 2010 #614 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    Just got the .1001 firmware update 4 days ago. So far it's been a step backwards. Had to reboot the TA 2 days ago to regain channels and this am had the 8-blinks and had to call TWC. Details in **this post** and the one following it.

    My TA signal levels are:
    Tuner 6 dBmV (yes, positive)
    FDC -3 dBmV
    RDC: 39 dBmV

    The Tuner value is way above the normal range (-8 to 0). I wonder if that could be a problem?
     
  15. Jan 10, 2010 #615 of 1498
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I don't think it is an issue, normally the optimum range is between +7 to -7
     
  16. Jan 10, 2010 #616 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    Thanks!

    I'm curious where you got that from? My "normal range" (-8 to 0) came from a post by SCSIRAID in the SDV FAQ (**this**).
     
  17. Jan 10, 2010 #617 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    The Cisco tuners are quite good and are said to be able to deal with that high of a signal level... but its not optimal. TiVo does NOT like that kind of level and if you are feeding the TA +6 and driving TiVo from TA then you are feeding TiVo MORE than +6 since TA contains an amp.

    What concerns me about your levels is the positive tilt... I would have expected FDC and Tuner to be much closer in level. Wouldnt you agree Grumock?
     
  18. Jan 10, 2010 #618 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    Hmmm.... The Tuner value is now +2 and I remember about a week ago it was +1. I'm suspecting this depends on what channel you last tuned or something like that(?). I noticed in RF PARAMETERS there is a Tuner: item which is obviously a frequency (e.g., 723.000 MHz) and this is the same frequency listed under CURRENT QAM Freqand this is one of the 2 frequencies tuned in DVR diagnostics, i.e., this is a channel frequency (rather than OOB).

    Now this is weird. I jockeyed the channels tuned around to get two frequencies that were NOT 723 MHz (525 and 735) but the frequency given in the TA diagnostics is still 723 for both RF PARAMETERS tuner and in CURRENT QAM Freq (???). (And the two tuned frequencies are in the SDV SESSION INFO section.)

    Aha! After some more tuning exercises, the TA Tuner freq is now 573 and the (TA tuner) strength is -2 dBmV. I don't know what sets the frequency used for this measurement but it clearly varies depending on recent tuning history.

    I've always had some tilt (or at least variation) of signal across channel frequencies and a lot of my channels are pegged at 100. I experimented with attenuators but had to let some channels hit 100 (actually slightly above) in order to get most of the others into the 80+ range. The only PQ issue I've ever had is the sporadic pixelation of SDV channels consistent with the join-leave-TS theory being investigated by SCSIRAID. So I'm thinking having some channels a little above 100 isn't causing problems.

    Bottom line: I think the TA tuner signal value varies from time to time because of tuning history and tilt across the band.
     
  19. Jan 10, 2010 #619 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Right now I am setting at:

    Tuner -3
    FDC -4
    RDC 46

    All is well and TiVo is happy as a clam. Since I am splitting prior to TA to feed TiVo, TiVo should also be seeing -3.

    No Tilt.. happy TiVo... what else could you want.. except the SDV pixelation issue fixed. :D
     
  20. Jan 10, 2010 #620 of 1498
    dlfl

    dlfl Cranky old novice

    9,105
    814
    Jul 6, 2006
    Dayton OH
    How about TA reliability? You got your .1001 firmware updates two months ago and said things were bad initially. Are you having no problems requiring reboots or calling TWC now?
     

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