Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Sep 11, 2009 #261 of 1498
    JC Fedorczyk

    JC Fedorczyk New Member

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    Oct 13, 2008
    Huntersville...

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    Yup. Rebooting brought back the non-switched HD channels. Still missing the switched though.
     
  2. Sep 11, 2009 #262 of 1498
    Stone1555

    Stone1555 ./1337

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    Dec 19, 2008
    Do you have a wireless usb adapter?

    if so unhook it. Unhook the usb and power from the back of the t.a. power the t.a up. once the light goes solid after about 5 mins. reconnect the usb to the t.a / test channels. if all is well reconnect the wireless adapter.

    i do that weekly. seems to be a bus issue or smthn
     
  3. Sep 11, 2009 #263 of 1498
    MirclMax

    MirclMax Ancient Member

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    Jul 12, 2000
    Another San Diegan here.. I'd say the above sums up my situations precisely.

    On one aspect of it, I was hoping someone could give some insight on it. The majority of my issues are where you tune to an SDV channel.. and it comes in right away.. and *then* an unavailable message shows up. That is, you can see the video .. I'd even say for at least a full second .. maybe 2. To me, that makes no sense in my very vague understanding of the technology. If the programming is there, then why not just let it come through? Is this how it works for everyone? Or is this some cool special messed up thing they have going for us? I would expect more of a channel not being available until the request.. not being there and then spitting out an error message after the fact.

    Your insights are greatly appreciated.
     
  4. Sep 11, 2009 #264 of 1498
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    Next time this happens, go to the DVR Diagnostics screens. Does the channel you tried to tune have Signal Lock? Program Lock? Are the PID numbers filled in? Any other suspicious things?

    When I tune an SDV channel, there is a glitch a second or two after the video shows up and I've noticed that's when the correct resolutioin (e.g., 720p) is filled into the program information panel at the top of the screen. Until that point, the resolution from the previously tuned channel is displayed. It sounds like that's when you lose your video.

    When I get a tune failure, my diagnostics show no Program Lock but there is Signal Lock. This means video came in but some information was missing or inconsistent regarding things like PID numbers -- so it rejected the video.

    Also, in the Tuning Adapter Diagnostics, check the three signal strength numbers as described in this post. This can be done at any time, not just when a tune failure occurs.
     
  5. Sep 13, 2009 #265 of 1498
    cdeckert219

    cdeckert219 technogeek

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    Jan 7, 2006
    San Diego

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    TWC SD here, also. I have that problem occasionally. My biggest frustration, though, is that about once or twice a week I'll come home from work and the TA on both boxes will be blinking continuously. The SDV channels won't be available. I've tried unplugging and restarting the TA. That didn't work. It seems the only way to get the TiVo to reconnect with the TA is to reboot the TiVo. After that it's fine. I seem to have the same problem with both HD boxes... at the same day/time as each other (not the same day/time each week, though).

    Any thoughts?
     
  6. Sep 20, 2009 #266 of 1498
    brentj

    brentj New Member

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    Jan 6, 2003
    I keep having blocks of channels disappear over time. Very frustrating. Missed recordings. Usually a reboot brings them back. When I get around to it I think I'll plug both the tivo and TA into a timer to manually reboot them at 3 AM every day to keep them on track.

    Though it may not be good for the Tivo to constantly unplug it without letting it shut down/reboot gracefully
     
  7. Sep 29, 2009 #267 of 1498
    rbye

    rbye New Member

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    Sep 10, 2008
    bradenmcg - has this problem cleared up for you?

    Are others seeing this. I read on another thread that this is a known issue that is being worked (presumably by Tivo - but it wasn;t clear).

    BTW - I suspect the errors are show as zero after a dropout because the dropouts are cause by the TA having to retune to the channel again, and whenever you cange channel the Tivo resets the error counts.

    This is driving me crazy too, I am almost desparate enough to start using the SA Explore 8300 DVR POS !!!
     
  8. Sep 29, 2009 #268 of 1498
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    It's just in the Carolinas area that this problems is really being seriously worked on. Apparently the problem is especially severe in that region.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=418262

    Since other regions may have different distribution equipment and/or parameter settings, the diagnosis and solution (if found) may not carry over.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=7420668#post7420668

    You can check out your retune theory (regarding zero error counts) by just looking at the Time Since Tune Start in the same data page as the error counts. (It will be reset to 0 if it actually retuned.) That is an interesting theory.
     
  9. Sep 29, 2009 #269 of 1498
    SCSIRAID

    SCSIRAID Active Member

    2,335
    2
    Feb 2, 2003
    Vero Beach, FL
    The diags also show the 'Time since tune start' which lets you determine if a retune was executed. For me, it is rare to see a retune. I do see the base problem where dropouts occur but RS Uncorrected remains zero. TWC current theory is the Cisco Rate Shaper is outputting MPEG which TiVo cannot deal with.

    Where are you located?
     
  10. Oct 8, 2009 #270 of 1498
    dlfl

    dlfl Cranky old novice

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    This afternoon I noticed the light on my TA was blinking. Sure enough, my SDV channels were missing. After trying many, many combinations of rebooting TiVo, power-cycling TA & TiVo, and unplugging/plugging the USB cable, nothing worked. I would have the 8-blinik-then-pause of the TA green light and TiVo DVR Diagnostics said I didn't have a Tuning Adapter connected.

    In 3 mos. of usage, I had lost SDV channels once, and easily got them back by just unconnecting USB, power-cycling TA and reconnecting USB.

    Called TWC Southwest Ohio and the CSR after asking some reasonable questions -- you guessed it -- scheduled a truck roll!

    Called TiVo tech support. Guy was very nice and and competent. After some reasonable diagnostic tests, he put me on hold and called TWC. Eventually I was on the line with someone from TWC National Cable Card Support, who was also very nice and competent.

    He said the problem was my TA was no longer "provisioned", which as far as I could gather amounts to sending one number/signal to the TA that says it's authorized for my account. He provisioned it and after a few minutes I was back in business.

    He knew no reaon my provisioning would have been lost other than to guess that someone at TWC Southwest Ohio made a mistake, perhaps thinking they were working on someone else'es account. He confidently stated this should not happen again and apologized for the inconvenience. He stated that the re-provisioning could have been done at the local TWC office.

    I asked him to tell me the magic words to say to a TWC CSR if this happened again and his answer was, "Connect me to National Cable Card Support".

    I was pleasantly surprised by the competence and good attitude shown by both TiVo and TWC personnel.
     
  11. Oct 8, 2009 #271 of 1498
    joshuad156

    joshuad156 New Member

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    Mar 12, 2008
    wow dlfl. Glad I found your post. I just noticed today I had the same blinking TA and like yourself I tried every combination of power cycling and unplugging/plugging int he USB cable and like you can't get a solid green. I guess I will have to call and see if something similar happened to me. Mine has been working for the last month or two (except for a few times i had to restart it) until today when now it simply doesn't work.

    Oddly enough I too am in SWO TWC. *sigh* i really dislike calling TW offices. :(
     
  12. Oct 9, 2009 #272 of 1498
    realityboy

    realityboy Well-Known Member

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    Columbus, OH
    I'm having the same problem also, dlfl. I guess I'll be calling tomorrow.
     
  13. Oct 9, 2009 #273 of 1498
    dlfl

    dlfl Cranky old novice

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    That's at least 3 of us in TWC Southwest Ohio with the same problem. Someone, or some computer program, really screwed up. The guy from National Cable Card Support said he had already fixed three other people's problems from Southwest Ohio before me -- but he said it wasn't the same (provisioning) problem for them. It was something to do with IP numbers.

    I strongly encourage you to try to get the TWC CSR you contact to "Connect me to National Cable Card Support". If they won't, call TiVo support like I did.
     
  14. Oct 9, 2009 #274 of 1498
    bobrt6676

    bobrt6676 Member

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    Dec 31, 2007
    Huber...
    I had the same issue yesterday on just 1 of 2 TA's. Tried everything nothing worked. Switched TA's from one set to the other. no help. Figured I would exchange TA's today at the Dayton Mall. But when I checked this morning the problem had resolved itself. Sounds like a fluke on TWC end.
     
  15. Oct 9, 2009 #275 of 1498
    dlfl

    dlfl Cranky old novice

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    Unfortunately, I bet there are "flukes" that will affect TiVo users only -- scary!

    Hey guys! Please note the campaign to get TWC to remove CCI Byte copy protection. Keep those cards and letters (err.. emails) coming !!!
     
  16. Oct 9, 2009 #276 of 1498
    realityboy

    realityboy Well-Known Member

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    Columbus, OH
    Ok, I tried this, and I did get it fixed, but not without jumping through their usual hoops. The first CSR I called, promptly connected me to the National Cable Card support line* after I asked, but once I told the guy there my problem, he transferred me back to the local office. Frustrated, I hung up, but then I called the local office back myself and went through troubleshooting steps with the local CSR who had never seen a TA before. He asked at one point if I could take the TA card out of my Tivo. Eventually, he set up a truck roll. I asked him to transfer me to the National Cable Card Support line, to see if they could fix it without the need for a truckroll. He did, and they fixed it almost immediately.

    *I suspect that she transferred me to the wrong line, but I don't really know.
     
  17. Oct 9, 2009 #277 of 1498
    dlfl

    dlfl Cranky old novice

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    Two theories:

    1. The first time you talked to National Cable Card Support (NCCS) he detected you hadn't gone through any diagnosis steps at the local level and they may not want to encourage problems being immediately transfered to them without being "filtered" by local diagnosis. If true, the lesson is to let the local office do whatever troubleshooting they can before asking to go to the NCCS.

    (or)

    2. The second time you talked to NCCS you just got a more sympatico guy.

    The NCCS guy I talked to said there are only about three people in NCCS. The one I got was very siimpatico.
     
  18. Oct 10, 2009 #278 of 1498
    redwolf4k

    redwolf4k New Member

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    Oct 8, 2009
    Hey, I am a new member, and I joined the community in search of answers related to the TA.

    I have TWC in the hudson valley area, in NY. They just started implementing SDV, about 10 channels or so are SDV. I just learned about needing the TA with my TIVO HD in the near future. TW has the TA's stocked, but they are not "in the system" yet, and therefor not ready for distribution.

    I have had the TIVO HD since 2007, since "mystro" came about on the TWC boxes, it was so buggy, I needed to upgrade. I am not allowed to get NHL Center Ice with a tivo hd in my TWC area, which has been hell for me. Now, I am finding out I need a crummy TA, that as I suspected, makes tivo buggy and unreliable....


    When I went to get a TA, and found out there not ready yet, the rep I spoke to told me that NHL Center Ice is free this month, and allowed me to take 1 SA 8300HDC DVR box home, for 1 free month, so I could get it. I thought that was really nice due to the inconvinience they are causing me. I came to find nearly all the bugs I experienced are fixed on the TWC box, and am pretty pleased.

    I would hate to get rid of my TIVO HD, but it seems TWC's new system makes the tivo pretty anoying.
    Plus, with the TA, I am STILL not allowed to get Center Ice. I have had Tivo series 2's and a Hughes Directivo, back when I had Directv, and am quite a big Tivo fan. It seems things have changed quite a bit though, Does Tivo work correctly on any provider besides free Over The Air anymore? Its depressing. I never thought I would feel "bad" about possibly giving up a cable box, like tivo. It's like trying to give up a Dog or pet lol.

    This is horrible. I am not even sure if I want to TRY the TA when it is realeased here, maybe just stick with there box....which was probablly there plan afterall...

    :(
     
  19. Oct 10, 2009 #279 of 1498
    dlfl

    dlfl Cranky old novice

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    The TA is normally free and is easy to hook up. Suggest you wait and give it a trial. Meanwhile you can get more time on the TW DVR to see if your initial favorable impression is durable.

    Your comparitive evaluation of the TW DVR is of interest here. It would probably be appropriate to start a new thread for that if you are going to provide detailed comments, since it would be off topic for this thread.
     
  20. Oct 12, 2009 #280 of 1498
    Effinay

    Effinay New Member

    26
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    Aug 17, 2006
    Centerville,...
    I had the same issue last Tuesday with my TA. After calling my local office, they actually GAVE me the direct number to call for the "Tru 2-Way Specialists" (which I found out later that was a no-no) to fix my blinking TA. I spoke with a guy named Mike, who promptly sent some codes to my TA. I wa at work at the time, so I didn't know if that fixed the problem until later that night.
    Well, it didn't fix it. So I called back a couple days later (the ticket was still open) and actually talked to the same guy. He remembered my call and stated I was the first person to call about this issue. I guess nearly everyone with a TA started having issues last week or soon after... at least in the SW Ohio area. He was surprised that sending the signals to my TA didn't fix it the first time. He put me on hold and called a local field tech and asked him to try something.
    After about 10 minutes, the TA stopped blinking and the light turned off. I pressed the power button and the light was steady. I've had no problems since.
    Someone really messed up at TW and caused all of us some headaches, but I'm glad that the issue was recognized and fixed fairly promptly. I just hope it doesn't happen again.
     

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