Time Warner Cable Dallas & SDV Newbie Question

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe Siegler, Mar 6, 2010.

  1. lrhorer

    lrhorer Active Member

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    Tru2way is 100% CableCard based. The proposed alternate solutions have nothing to do with tru2way.
     
  2. lrhorer

    lrhorer Active Member

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    This was originally the case in San Antonio and in Austin, as well, but now one can go to certain TWC offices (not all of them) and pick up a CableCard for self-installation.

    Yep.

    Nope. Depending on what you are doing with your TiVo, a screen may pop up announcing the TA has been detected, but one needn't do anything other than dismiss the screen. If one wishes, one can go to the TA status screen to look at all the TA info (there's a lot), but it is not required.

    Nope. The TA communicates directly with the headend and indirectly with the CableCard. No pairing exists.

    IF there are problems, it may require a phone call. The initial deployment of TAs here in San Antonio was a little rocky. This forum helped tremendously. We started a thread specifically for San Antonio TAs, and gave the IT folks at TWC the url for it. A couple of them joined the forum and we were able to have a lot of feedback going directly to the engineers. It was also easy to distinguish between city wide problems and individual issues. When TWC wanted tyo suggest one or the other of the issues was specific to one subscriber, a quick query to the website was able to verify whether it was or not. It did a great job of keeping them honest.
     
  3. TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    I don't believe that report. I believe that it is one of the BOGUS reports with BOGUS statistics that the GAO (General Accounting Office) of our federal goverment this week just "Called them" on and pointed out that they were BOGUS. There were several other groups claiming statistics that they couldn't back up to the GAO. MPAA, RIAA, even the FBI was caught quoting BOGUS statistics. (FBI originally claimed that 250 billion dollars was lost due to identity theft, the FBI has since said that they "Made up" those statistics) The MPAA was outed for making false claims on the number of illegal downloads & had no evidence to back up their claims. The Cable industry was also caught making false claims about certain statistics as well.

    So in regards to the numbers in that report you cite.. I don't believe it. They are bogus. The cable industry doesn't want cable cards to work. So they are reporting lower figures.

    As far as my statistic. It came directly from the person I talked with at TWC. If in fact that number is not correct. Blame TWC. As they are the ones quoting it to me. I will admit however, that I didn't clarify that number with him. He could be giving a number of cable cards ditributed by TWC for the entire state of Texas and NOT just DFW.

    Personally. I believe he probably did give a figure for the entire state of TWC customers for the state of Texas.

    AS far as the report goes. I would be willing to bet that at LEAST TWICE that number of cable cards have been deployed nationwide.

    Either way... there apparent is ENOUGH cable cards deployed that the DELAY of the TA adapter was one of the MAIN reasons they delayed the switch over to SDV.

    But for the sake of laughter... lets go with the number that TWC did tell me. A number that high for DFW would be even MORE reason why TWC should DELAY the switch over to SDV in DFW until they do get the TA's in. If you wanted to go with a number as low as your quoting. That number of TA's could easily be aquired rather quickly. So they wouldn't need to delay the SDV switchover.

    Either way the number of cable cards actually distributed is really a moot point. Cablecards are dieing out. Support for them will cease to exist a few years after Tru2way gets established. As we all know it will take at least 2 to 3 years to get True2way fully established, if not even longer. As more & more people buy TiVo's and have cable, more people will need cablecards. At least for now.

    I have also spoke with a few install techs. (5 or 6) Each of them claimed that they install an average of 20 to 30 cable cards per month, or roughly about 5% of the number of installs that they do.

    My local Best Buy had 60 Premier XL's and 60 Premier TiVo's in. They sold them all out in the first week. (My nephew works there) Even if half of them hooked up to cable. Thats 60 new cable cards needed from this Best Buy alone. Thats another reason I fail to beleive the report you cited.

    TGC
     
  4. lrhorer

    lrhorer Active Member

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    Emphasis mine.

    'Your first mistake. When you call in for a truck roll, you shuld keep a close eye on what the tech or installer is doing.

    CableCards have nothing to do with SDV, per se. SDV requires 2 way communications between the host device and the CATV headend. This in turn means the host must have a modulator which can produce upstream signals. The TiVo has no such modulator. The CableCard does not attach to the CATV system, at all. There is no pathway for it to do so. It cannot receive any downstream RF signals, and if it did produce RF signals (it doesn't), they wouldn't go anywhere, no matter what sort of device has them installed.

    That's a common lie told by CATV reps. Remember, he was a contractor. He is not paid by the hour. He is paid by the job. He doesn't want to hang around your house, because it costs him money to do so. If TWC were properly run - i.e. cared about quality - then the in-house personnel would have a much different attitude, because they are paid by the hour, not by the job. Unfortunately, CSRs and field personnel are constantly harassed about the number of jobs they cover, so even they don't want to spend any more time with you than they have to.

    'A total bag of lies.

    Did you get his name and that of his supervisor? You should have, the moment he stepped through the door. You should have made a production of writing it down. When he wanted to leave, you should have prevented him, called in to the TWC office, and demanded to speak with the CSRs supervisor. If that supervisor gives you lip, ask for his manager's name and ask for the address where the division General Manager can be reached.
     
  5. TexasGrillChef

    TexasGrillChef New Member

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    I just reported what the gentleman told me. I never claimed that it was the truth, or that he lied. I was just stating what he had told me about the entire process and what was going on. Anything he stated may or may not be true.

    Somewhere previously I think I said that I was just reporting what he had said & never made a claim that it was true or false.

    As far as installing or using a TA, I wouldn't have the slightest clue. Don't have one, currently don't need one (yet), and currently have never used one.

    Here in DFW, depending on whom you get on the phone, you may or may not be allowed to pick up a cable card and do a self-install. TWC DOES want you to pick up your own TA (when needed) & doesn't want to do a truck roll to have one installed. For some people doing it yourself would be quicker, faster and more convienant. For others it isn't. There are not that many TWC offices in the DFW area. SOME people are a good 15 to 20 miles from their nearest TWC office.

    My point about this part of Texas being the 2nd Silicon Valley is that while the corporations don't buy TiVo's themselvs, the employees do. Statistically speaking, High-Tech Consumer Electronics are purchased more & sooner by employees in the "Hi-Tech" field than any other field of employment. Example DFW has a higher percentage of it's citizens owning HD-TV's than many other parts of the country.


    However, when it comes to acutual statistics who knows what the real truth is now that the GAO is starting to find alot of the statistics that many companies and even government branches (Like the FBI) to be BOGUS.

    Statistics aside though, In all honesty that doesn't mean TWC will or won't do anything they see fit to line their pockets with more cash providing it is legal. Even then one can always debate the legality of it.

    TGC
     
  6. TexasGrillChef

    TexasGrillChef New Member

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    The person I spoke with at the DFW Corp office of TWC returned my phone call earlier today.

    In regards to the SDV rollout in DFW.

    It is currently still being "Delayed". Projected switch-over is still the last week of May or First week of June. Still no exact date that he can release to the public on when the SDV switch-over will happen.

    Personally, I would just keep calling in & asking the CSR every monday.

    TGC
     
  7. lrhorer

    lrhorer Active Member

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    I can't argue either way. It's "he said, she said".

    I don't doubt that, no matter how small the number may be.

    Not necessarily. Production problems can lead to an entire product line being halted for several weeks. That's not to say your main point is incorrect.

    Tru2way absolutely requires CableCards. Every tru2way device, including every CATV owned tru2way device, uses CableCards. Far from eliminating CableCards, tru2way entrenches them. No CableCard, no tru2way.

    So far, thankfully, tru2way is a bust. If it does get established, then CableCards will have become a resounding success.
     
  8. dlfl

    dlfl Cranky old novice

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    Dayton OH
    You are referring to numbers in ***this letter*** from the NCTA to the FCC, linked by lrhorer and also linked by me earlier in this thread (which lrhorer apparently didn't notice). I made implausibility arguments about the DFW TA number at that time.

    Could you please provide links to support your statement about GAO and the FBI uncovering false reports to the government?

    Implying or claiming the NCTA did this is pretty serious, although I have to admit I wouldn't rule out the possibility.

    If indeed the FCC cannot obtain accurate information on the things it regulates, this implies a serious question about whether it's practical for them to regulate at all. (I already have doubts about how far regulation without real enforcement can go anyway.)
     
  9. kevin120

    kevin120 New Member

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    I called last sunday and talked to internet repair about getting extreme added on top of a 2 year price lock and they said still may 5th For SDV.

    There is a new legal notice on monday.
     
  10. lrhorer

    lrhorer Active Member

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    Not until I had already posted the redundant link. By then, it was more or less too late. I could have edited my reply, but at 04:00, it didn't really seem worth the trouble.
     
  11. lrhorer

    lrhorer Active Member

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    What TW Cable did in San Antonio and Austin was add quite a number of new channels carried on SDV. For nearly 2 years, those of us with UDCPs could not receive any of the new channels. They did not convert any of the old channels to SDV until after the TA came out. Whether they decide to (or can) take that tack in DFW remains to be seen.
     
  12. TexasGrillChef

    TexasGrillChef New Member

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    I will do a little digging to see what links I can come up with. It was reported on our local news tech brief as well as by CNET.

    While your doing that... can you find links that can provide proof that the NCTA isn't falsefying their reports as well?

    TGC
     
  13. TexasGrillChef

    TexasGrillChef New Member

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    Interesting. Where did you find this new legal notice?

    I am not suprised though. Seems most people in TWC don't have a clue as to what is going on.

    I wouldn't be surprised if things did switch on May the 5th, or even not switch. They didn't for the last letter which said April 5th.

    TGC
     
  14. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    Probably not, but that isn't valid evidence for assuming they are lying. One can certainly be suspicious and, as I previously said, I wouldn't rule out the possibility. If the FCC can't trust these numbers, and doesn't have an independent way to verify them, then I hope they're not doing any regulation that depends critically on these numbers being accurate. Nah, they wouldn't do that, would they? :rolleyes:
     
  15. TexasGrillChef

    TexasGrillChef New Member

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    Just got a call from TWC corp....

    They "Claim" that they are holding back switchover to SDV until DFW receives a supply of TA's that will satisfy the demand for the units once they receive these TA's. ie She said that they are suppose to be getting in one TA for ever cable card they have distributed.

    I asked her how many that should be. She would NOT give an answer. She did say however that if your account has been flagged. That they will call giving you enough time to pick up a unit (TA).

    She went on further to state, that the switover to SDV will come exactly 2 weeks after they receive their supply of TA's. Picking up the unit will be free of charge. If you want TWC to deliver and install the unit. They will charge $40 to do so.

    No "Exact" date of when the TA's will be in stock here in DFW. Heads up though. She did give an aproximation as to when though. Around the end of May the TA's will be here, & then around June 15th they will do the switchover to SDV.

    Now... I am JUST the messenger, THEREFORE.... I am NOT stating that she told me the truth or anythign else.

    TGC
     
  16. kingkong316

    kingkong316 New Member

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    Hey just to throw this in there since all of you are in the area. We recently had a price increase and they provided new rate cards as part of your april bill (atleast my statement online had it) and it has the cable card rental at $2.50. Now they tell me that is wrong that the rate went up to $2.99.
    Uhh thats what it use to be. If they can't even make up their mind on what they are going to charge us I don't trust them to contact us to let us know when the TAs are in.
     
  17. Max Fischer

    Max Fischer New Member

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    Currently have a Tivo HD with just OTA. Called up TW today and asked about tuning adapters and rep said they are all out and they don't know when the manufacturing will be supplying them with more. I asked for an estimate of when she thought they may get more in and she said she didn't know. Ho hum.
     
  18. AsSiMiLaTeD

    AsSiMiLaTeD New Member

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    I never got the letter. So as far as the channels going sdv, is it just going to be those few mentioned here, or will it eventually be everything?
     
  19. DaveDFW

    DaveDFW Member

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    They're not "out" of adapters, they've never had any yet. We're still waiting for the first shipment.

    The last I heard on availability was "late May or early June," which means we're almost to the estimate.
     
  20. sujith

    sujith New Member

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    Oct 16, 2006
    Tuning adaptor is available now, I picked up one from Mesqutie service center yesterday.
     

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