Time Warner Cable Dallas & SDV Newbie Question

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe Siegler, Mar 6, 2010.

  1. Mar 22, 2010 #61 of 463
    Grumock

    Grumock New Member

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    Nowhere...

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    I would like to know if it works myself.
     
  2. Mar 22, 2010 #62 of 463
    DaveDFW

    DaveDFW Member

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    I'm on the edge of my seat--what happened? :)

    TTYL
    David
     
  3. Mar 22, 2010 #63 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Ok sorry folks for the delay. After my meeting I had a family emergency to deal with.

    Now on to the GOOD news.

    SDV switchover has been delayed till end of May, or early June. They WON'T be sending out any letters though. We have allready received our official notification. However, we should be getting another letter with only about 2 weeks notice, letting us know of the exact date of switch over soon.

    They won't be making the switchover until they have "IN STOCK" enough TA's to handle at leaset 35% of their installed cable card base here in the DFW area.

    DFW has aproximately 125,000 cable cards in subscribers hands being used currently. (Of which I have 6).

    He said that he would keep in contact with me and let me know when they are in stock and will be available for pick up at a local TWC center.

    They will do truck rolls for in home installation, however that will cost $49. If you pick them up yourself and do a self install it will be free. TA's will be free (Included with the cost of the cable card). If you turn in your cable card and get a HD Tuner box. The Tuner box will be free for the first year. After that the fee will be $5 a month.

    I think I covered everything. If you have questions. Ask. If I know I will answer, otherwise I will say it was't discussed.

    TGC
     
  4. Mar 22, 2010 #64 of 463
    dlfl

    dlfl Cranky old novice

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    Somewhat amazing, that number. Last figure I saw for number of TiVo's that use cable cards was around 400,000. That would account for between 400,000 and 800,000 being used in TiVo's. Obviously nowhere near 125,000 of these would be in just the DFW system. There must be a **LOT** of cable cards being used in devices other than TiVo's.
     
  5. Mar 22, 2010 #65 of 463
    DaveDFW

    DaveDFW Member

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    That's somewhat of a relief. I'm very surprised they're delaying SDV because of the lack of TAs.

    TTYL
    David
     
  6. Mar 23, 2010 #66 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Well keep in mind their are TV's and CableCard Windows 7 devices as well.

    Dallas/Austin-SA/Houston area is known to be the "Second" silicon valley. Here in Dallas alone we have several very large electronics giants as well, plus alot of big corp HQ's here as well. (EDS, Texas Instruments, JC Penney, McAfee) To just name a few.

    Dell's HQ is in SA, but Dell has facility here in DFW as well. DFW has a very large number of "Techies" around as well.

    I am sure that helps in account for the large number of devices that use cable cards. I am betting that there are alot of HTPC's in use with cable cards.

    Yes, I am speculating. I am also reporting to you what TWC told me as well.

    Also keep in mind that In DFW there are over 3 million housholds. DFW has an average of 2 TV's per household. Thats based on the 2000 census. Just wait till the 2010 census results are relased. I'm sure that number will be even larger.

    Then again... TWC could be fudging it. But if they are. They are fudging it in OUR favor.

    TGC
     
  7. Mar 23, 2010 #67 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    He did hint around at other reasons as well. But I am willing to bet since I gave him an "opening" to useing the TA's as an "Excuse" he took that excuse and ran with it.

    Keep in mind that Comcast back east did get FINED 4.5 million dollars (By the FCC) for not doing two things with SDV. Failure to notify its customer base with a 30 day notice, and failure to provide TA's in a timely manner.

    Since then, many Cable opperators have taken notice.

    TGC
     
  8. Mar 23, 2010 #68 of 463
    dlfl

    dlfl Cranky old novice

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    Based also on the 2000 census, there were 105.5 million households total, thus DFW has slightly under 3% of the US households.

    The NCTA is required to report CableCARD deployment statistics to the FCC and here is a link to the latest such report I could find (22 Dec 2009):

    http://www.ncta.com/DocumentBinary.aspx?id=873

    Quoting from that letter:

    If DFW has a proportional share of these, based on the 2000 household statistics, that would be slightly under 14,000 cards. Even if you assume DFW, as a technology "hot spot", has say 3 times the national average that would be 42,000 cards. The 125,000 figure corresponds to 9 times the national average. I'm impressed (or skeptical). ;)
     
  9. Mar 23, 2010 #69 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Based on your calculations you do make a good point. I'm NOT saying TWC DFW has 125,000 card deployed. Just stating that is what "he" said.

    I do however take DFW has being a technology hotspot, as DFW is usually one of several cities that obtains new tech first. We were 1 of 5 of the first 5 cities to get Wi-Max/4G service (As an example).

    One other thing to point out. That the report is from 2009. I wonder what the growth rate of Cable card deployment has been since then? I didn't read all of the report to see what the growth factor was.

    I am suprised though that only 465,000 units have been deployed as of 2009. Considering the number of households in the USA that have cable service. (Not counting Dish/DirecTV). With that little of a percentage. I am surprised we have any pull at all.

    All of this considering that the majority of households that have cable service just opt for cable company provided equipment. For several reasons. 1. They don't know any better or any other alternatives. & 2. Out of convienance. Less to worry about to get "Working" or maintain if they just get the cable companies equipment.

    I am a major proponant of doing to the cable companies, what we did to "Ma Bell" and the phone company breakup in the 80's. You now have to buy all of your own land line telephones. If we did that to cable companies, allowed them to only provide service, prevent them from providing equipment. I think we would be better off. No more "Boxes" needed. We would get TV's that are truly cable ready again. Maybe True2way will be the solution. But as we have all seen. Even that solution has it's issues!

    It is nice to know though that at least for the time being they have delayed the SDV switch over.

    Hopefully they will have TA's available for us before they switch over.

    TGC
     
  10. Mar 23, 2010 #70 of 463
    dlfl

    dlfl Cranky old novice

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    The "as of" date of the report I linked was 30 Nov 2009, less than 4 mos ago. I think they file that quarterly so another one is due any day now.
    I like that idea and I think that's the way the FCC is trying to go --- but it's a long way from an FCC idea to a practical working reality, I'm afraid. CableCARDS and Tuning Adapters were blessed by the FCC ......... need I say more?
     
  11. Mar 23, 2010 #71 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Somewhere I read that the FCC made an official statement as that deployment and use of cablecards have failed and are currently looking to other solutions. Such as True2way among others.

    TGC

    P.S. I don't actually mind having to use a Tuning Adapter. So long as they can actually get them to work properly on a consistant basis & actually be able to distribute the devices prior to switching to SDV. AND.... of course not be charged EXTRA for having to use a Tuning adapter.
     
  12. Mar 27, 2010 #72 of 463
    gteague

    gteague golftango

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    dfw (euless)
    well, i screwed myself over this evening. back about 3 weeks ago when i got the letter i called tw and they had no knowledge of the letter, but one agent went ahead and made an appointment for a tuning adapter to be installed.

    the tech (a contractor) showed up a few hours ago and before i even realized what he was doing he had replaced one of my original motorola single-stream cards (in a series-3) with a double-stream card. i asked him where the 'box' was and he said he had no boxes, only cards. i asked him if this new card was going to receive sdv and he was totally lost and i had to explain to him what little i knew.

    he called in for help and was told there were no boxes available and when i asked him why he was replacing a perfectly good card he had no ready answer, much less to my question of whether i was going to lose service on the 5th of april.

    that would have been ok as far as my present situation went since the card he put in eventually did start receiving channels. but then i made a mistake and let him replace the other card since he explained i'd be better off with the dual cards in each channel instead of one dual and one single. and i was proven right in my reluctance--after 15 minutes waiting for channels to appear on the 2nd tuner and another call to his tech support, he left saying everything was working fine, i just needed to wait for the channels to propagate.

    but in another 15 minutes it was apparent that wasn't happening. so i called his tech support number (he'd used my phone) and after that guy gave me some static about him not supporting customers directly he told me there was an accounting problem with the card and that the original tech had known that when he left. basically, the card had not been inventoried correctly and could not authenticate, nor could the problem be corrected remotely--a new card would have to be installed. he advised me to call my local time-warner and ask for a 'go-back' dispatch since the original dispatch caused a failure.

    so i called time-warner support and, as i figured, they were total pr1cks about it and would not dispatch back out to fix the problem they'd created by doing something completely unnecessary in the first place. i asked to speak to a supervisor who barely spoke english better than the first tier guy and he was an idiot and claimed i could not speak to anyone higher than him unless i called back on monday.

    bottom line is that i have one tuner fubar'd for a week until they get back out here with another card. my fault--i should never have let the idiot replace my working cards. obviously i'm going to spend the downtime cataloging my options--i pay these a__holes $130/mo and get this kind of useless response when i need service.
     
  13. Mar 27, 2010 #73 of 463
    dlfl

    dlfl Cranky old novice

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    Unfortunately your experience is not unusual. The basic problem is that only about 0.5% of digital cable subscribers use TiVo's. The cable cos have no economic incentive to please us -- they would make more money from us if we used their equipment. In principle the FCC should punish (e.g. fine) them for such transgressions, but I suspect few people bother to complain. And even if they did, the case isn't that clear cut. CableCARDs and Tuning Adapters do eventually get installed and working most of the time, although they don't always work reliably and may involve ongoing support hassles. If they simply didn't work at all for a lot of customers it would probably have been a different story -- assuming the customers complained to the FCC. In that situation there would have been enforcement (fines).

    It amazes me how much money the Cable cos have to be spending on providing CableCARDs and Tuning Adapters and rolling trucks for every related problem, plus providing (in TWC's case) a national cable card support desk (undoubtedly the telephone number you called). And yet most of their technicians aren't trained to support the technology. I have to suspect this situation is designed mainly to impress the FCC they are providing support.

    You should request a credit on your TWC account for the loss of service.
     
  14. Mar 28, 2010 #74 of 463
    kingkong316

    kingkong316 New Member

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    How many of you are getting the new premier? I am and I am going to need to get the new tivo paired with my old CC. Now they should be able to do this over the phone but they will probably give me a hard time and will demand a truck roll. You think if I give them hell about the TA situation (We all know they are either going to be late giving us the TAs or they will be problems) they will cover my truck roll?

    TGC after your meeting did you get any contacts in tech support or customer service that would be knowledgeable enough to help either with the TAs or pairing new CCs? I really don't want to have to spend hours on the phone with support that doesn't know what I am even talking about
     
  15. Mar 28, 2010 #75 of 463
    gteague

    gteague golftango

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    dfw (euless)
    btw, i thought i'd mention that the tech who was here initially said that there would be a $39.95 charge for the 'tuning adaptor' which i guess he thought was the cable card although why they would even think about charging me for a replacement cable card i have no idea.
     
  16. Mar 28, 2010 #76 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Sadly his answer was one that I kinda laughed at. He claims that the local DFW tech support in the local call center will be trained in the Tuning Adapters. He claims they are allready trained in the cable cards. I pointed out to him on several occasions this isn't the case.

    He would not provide an answer as to why they want to issue a truck roll for every cable card issue rather than just handling the issue on the phone. Which is all the tech does when he gets to your home anyways. Truck rolls cost them $35 a pop as well. So why they do it behooves me. He wouldn't provide an answer as to why they do. But they do.

    Here is one note... According to him. You will go to your local affiliate and pick up your Tuning Adapter. They will add it to your account. You go home. You hook it up. You run through the TiVo screens, you call back to have the TA adapter activated/paired with your TiVo. Theoretically suppose to be a simple process. In reality. Who the hell knows.

    TGC
     
  17. Mar 28, 2010 #77 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Well they do want to try and charge that fee if you have them come out to install the cable card. Although if you ask stearnly and are persistant in a nice way. You might get them to "Credit" your account for that charge.

    TGC
     
  18. Mar 28, 2010 #78 of 463
    SCSIRAID

    SCSIRAID Active Member

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    Hmmm.... TA 'paired' with the TiVo?? Thats odd. Here (TWC Carolinas - Cisco system), that isnt the case. The TA simply has to be activated. I can move them between TiVo's with no problem. TWC sends them to us pre activated and you just plug and go. Is DFW a Cisco or Motorola system?
     
  19. Mar 28, 2010 #79 of 463
    DaveDFW

    DaveDFW Member

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    We have Motorola equipment in DFW. It's possible the spokeperson didn't know if the TAs have to be paired or not, since we haven't actually received any yet. :)

    TTYL
    David
     
  20. Mar 29, 2010 #80 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    I asked about that as well. He believes it will be a Motorola System.

    TGC
     

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