Time Warner Cable Dallas & SDV Newbie Question

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe Siegler, Mar 6, 2010.

  1. sigs

    sigs New Member

    11
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    Jan 5, 2008

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    See my last post on the previous page. I initially (after a very frustrating truck roll) had all channels working. Then, last Thursday afternoon, I lost 741 and 756. I called in and got the info I posted above, about them moving satellites around. On Monday, I got 741 back, but not 756. I called back on Tuesday, and they could not explain why that would be. They tried reiniting the TAs, with no result. Already had truck roll scheduled for Friday, but wasn't optimistic. Yesterday, 756 showed up and everything seems to be working - for now. So maybe you'll get 756 soon. 764 is part of the extra-charge HD package.
     
  2. littlemoe

    littlemoe New Member

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    Dec 29, 2009
    i am also in the 75024 area, and FX HD 768 is out for couple days now, I can receive other channels no problem but not 768
     
  3. kevin120

    kevin120 New Member

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    Mar 15, 2008
    sigs 764 is part of the digital plus tier not the HD tier. the HD tier consists of MGM HD, MAV TV HD, UHD, and SMITHSONIAN HD
     
  4. sigs

    sigs New Member

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    Jan 5, 2008
    Sorry, my bad. I just remember dumping it a while back when I "streamlined" my service, and misremembered which package it was in.

    Is very interesting to see all the different channels we seem to be inexplicably missing and then, at least in my case, inexplicably getting back. Anybody have an explanation?
     
  5. Arcady

    Arcady Stargate Fan

    3,959
    3
    Oct 14, 2004
    Philadelphia...

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    As of 7/14, my original Series 3 stopped recording suggestions. The two THD's seem to be fine. Is anyone else in DFW with TA's seeing this?
     
  6. SCSIRAID

    SCSIRAID Active Member

    2,339
    2
    Feb 2, 2003
    Vero Beach, FL
    Im not in DFW... but many folks around the country have reported the same issue. My S3 and THD stopped recording suggestions shortly after the TA was attached (My Premiere is recording suggestions just fine). If you go into Find Programs/ TiVo Suggestions you will probably find the suggestion list empty or simple a couple paragraphs describing suggestions. If you unplug the TA USB overnight, the list will probably repopulate and suggestions will start recording and continue for about a week and then stop again. Hopefully TiVo will address the problem in the next SW release.... please please...
     
  7. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    Me too. I was initially excited that the TAs were active and I was still getting suggestions, but I didn't realize I was getting only the suggestions that were already on the list before the TA worked.

    As soon as all the suggestions had been recorded, the list became empty.

    One of my S3's has already received 11h, so it looks like the issue is not fixed with this update.
     
  8. rogmatic

    rogmatic Member

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    Sep 17, 2009
    I have had the tuning adapter now for about 3 weeks, and 3 or 4 times I have had problems where SDV channels do not come through. These issues can be resolved by rebooting or just waiting for it to correct itself. I have been waiting to buy a premiere until I am confident that the tuning adapter works, but the issues I have had are making me wait longer.
     
  9. Joe Siegler

    Joe Siegler Member

    808
    8
    May 10, 2000
    Garland, TX
    I'm kind of disappointed that the S4 did not come with a TA built in (not to mention wifi).
     
  10. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    could not agree more with you.
     
  11. Beernutts

    Beernutts New Member

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    Jul 16, 2010
    It's impossible for TiVo to have a TA built into them as the TA is cable provider specific, just like a cablecard (you have to get a specific cable card for the different providers).
     
  12. 2dotslow

    2dotslow New Member

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    Jul 27, 2010
    I just went through the process. Picked up my TA in Grapevine last week. Hooked it up 2 days ago. Blinking yellow light. Went on line today to customer support. It took about 20 minutes total. After they did their thing, reseting tivo and TA, all channels went away. As the support guy was scheduling a truck to roll for tomorrow, I started flipping channels and noticed that everything was working. I havent looked at all the hd channels, but all looked like they were working. Will cancel truck tonight when I figure out if everything is working.

    All in all, easy for me.

    :dots
     
  13. eric_n_dfw

    eric_n_dfw Member

    160
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    Jul 15, 2003
    Roanoke, TX
    Coming up on 2 hours into the 3 hour window when TWC guy is supposed to be here "installing" by cable card(s) for my 2nd Tivo HD and no sign of them yet. Anyone want to take bets on:
    a.) how close to the 5pm end of the window he'll get here is or
    b.) how long it will take him to get the card and tuning adapter working? :rolleyes:
     
  14. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    LOL well at least your having a positive attitude about it. :)
     
  15. eric_n_dfw

    eric_n_dfw Member

    160
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    Jul 15, 2003
    Roanoke, TX
    Installer just called, truck got a flat tire. Say's it will be closer to 5:00pm or "a little after".

    Tell me why, again, they can't just mail me the card and let me activate it via a web site or automated phone number or something instead of paying to send a guy out here? :rolleyes:
     
  16. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    So they can get some $ from you. LOL :D
     
  17. eric_n_dfw

    eric_n_dfw Member

    160
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    Jul 15, 2003
    Roanoke, TX
    LOL.

    The icing on the cake...

    ...it's my birthday today!
     
  18. eric_n_dfw

    eric_n_dfw Member

    160
    0
    Jul 15, 2003
    Roanoke, TX
    Okay, so the installer arrived around 5:30, apparently a subcontractor or something because he was in his own truck with a magnetic TWC sign on the door. ( usually it's been a TWC van)

    He first hooked up the coax incorrectly to the tuning adapter, but I pointed it out and he corrected it.

    He then inerted the M-Card and the TiVo recognized it. He then went back to his truck for about 20 minutes or so call TWC to activate it.

    I'm the mean time I was refreshing the cablecard status screen an saw it down load 900+ segments (or blocks or something) of something, twice.

    Then he came back in and said that it should finish syncing in 5 minutes or so and I would then have all of my channels. He then left around 6:10pm or so.

    It is now 8:15pm and I came back upstairs to check and I still have zero digital channels, the cablecard pairing screen still shows, "In order to start cable service for this device, please contact your cable provider", and the tuning adapter is still blinking yellow.

    I guess I'll be chatting with TWC for the rest of the evening.
     
  19. roddie

    roddie Almost User

    15
    0
    Oct 17, 2007
    Frisco, TX
    Wow.. that is unacceptable. Not only should he have waited for your CableCARDs to finish pairing (which they obviously didn't do right), but he should have stayed to actually setup the TA.

    I'm pretty patient when it comes to their staff not knowing or still learning the new technologies, but that is just pure laziness.
     
  20. eric_n_dfw

    eric_n_dfw Member

    160
    0
    Jul 15, 2003
    Roanoke, TX
    Good lord, the online chat support finally got the tuning adapter to go solid yellow after about 15 minutes, but apparently the CableCard pairing didn't get done right and they have to come back out. The soonest is Thursday 11am - 2pm (it's Tuesday when I wrote this)
     

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