Time Warner Cable Dallas & SDV Newbie Question

Discussion in 'TiVo Series3 HDTV DVRs' started by Joe Siegler, Mar 6, 2010.

  1. Mar 9, 2010 #21 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006

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    I allready have a Docsis 3.0 modem & am currently now getting their 50/5 service.

    I will tell you this..... it isn't all that great. I will tell you why...

    1. I do alot of downloading. ALL the servers I connect to for downloading max's each connection out at no more that 10mbps. You think oh boy So you just get 5 connections going. I tried that... then each connection maxes out at 7mbps so all together I am maxing out at maybe 35mbps.

    2. Uploading is much better. I do manage to get the full 5mpbs. Not bad. Much better than just the 2mpbs I was using before. My Slingbox works so much better now! So do other things.

    So I say this... Yes the 30 or even 50mpbs will be better than what your getting allready. Just don't expect to get the full 30 or even 50. Thats only the MAX you will get. My average is actually between 35 & 40.

    When I was on 20mbps/2 up. I averaged a 10-15 down. I woudln't be surprised that on a 30. You would get a 20-25 average. Maybe even lower.

    TGC
     
  2. Mar 9, 2010 #22 of 463
    doogledb

    doogledb New Member

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    Mar 25, 2008
    I've been looking for good excuse to switch to ATT Uverse. They currently do not support my Tivo units which means I have to say goodbye to Tivo too. I do not know anyone that uses Uverse - Anyone have any inside to how good this service works?
     
  3. Mar 9, 2010 #23 of 463
    doogledb

    doogledb New Member

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    Mar 25, 2008
    Ummm.... way to go? No wonder us customer's, with legitimate issues,
    are not getting better customer service.
     
  4. Mar 9, 2010 #24 of 463
    DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX
    TWC annoys me occasionally, and I'm constantly amazed at the boneheaded decisions and implementations they display, but I'm not so dissatisfied with the TWC service that I'm willing to go to that level of harassment.

    I'll definitely complain if the tuning adapter is not available before 4/5, and I'll definitely complain if I miss a recording because an SDV-delivered channel is not available.

    That's good information above--that the service centers probably will not call when the adapters are available. My service center is close to work, so I can just check every day at lunch to see if they're in.

    TTYL
    David
     
  5. Mar 9, 2010 #25 of 463
    chrisdfw

    chrisdfw New Member

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    Dec 4, 2008

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    Where are you at and how did you get the 50/5 service?
     
  6. Mar 10, 2010 #26 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    All I can say it isn't a TiVo! Depends on the area of DFW your in. Some areas are better than others.

    TGC
     
  7. Mar 10, 2010 #27 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Off 121 between Frisco & Lewisville. We usually get the faster service areas as we are usually the "test" areas first. You have to get buisness level service though to get the 50/5. Although it might be available for home use as well.

    TGC
     
  8. Mar 10, 2010 #28 of 463
    kevin120

    kevin120 New Member

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    Arlington is usually a test bed for VOD like services vod came here first.

    As we have a low non responder rate.
     
  9. Mar 11, 2010 #29 of 463
    TexasGrillChef

    TexasGrillChef New Member

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  10. Mar 11, 2010 #30 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    ------------------- Tuning Adapter Update -------------------
    8pm Thursday March 11th

    1. Switchover to SDV Midnight April 5th. (Giving you a full day before April 5th's Primetime to make sure your TA is working)

    2. Tuning Adapters DELAYED... Won't be available until the 25th of March.

    As noted earlier. TA's will be available first come first served basis. 150,000 units ordered for first shipment, to be distributed between all the local offices evenly. Second shipment of 150,000 units due April 6th. Always on first come first serve basis.

    This information is based on my family contact at TWC. This information could change or could be inaccurate as well. Just reporting what is reported to me.

    TGC
     
  11. Mar 11, 2010 #31 of 463
    DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX
    Another unpleasant surprise from TWC! Well, I guess their handling of this rollout really shouldn't be a surprise considering they've done nothing in the last five years correctly...

    TTYL
    David
     
  12. Mar 11, 2010 #32 of 463
    DougJohnson

    DougJohnson Member

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    Dec 11, 2006
    You mentioned a while back that FIOS was planning a roll out in Dallas by the end of 2010. Have you heard anything more recently? Tuning adapters make me long for FIOS. Thanks, Doug
     
  13. Mar 11, 2010 #33 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    You aren't the only one.

    Currently NEW housing editions in most areas are able to get Verizon FiOS. They are working as fast as they can though. All I know is nothing new to report, other than more areas each quarter and most new housing editions.

    TGC
     
  14. Mar 12, 2010 #34 of 463
    kingkong316

    kingkong316 New Member

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    Jul 12, 2008
    Luckily I have this post. I don't have time to be running back and forth to TWC offices every other day. I am not going to be happy if I don't get a TA by the switch date. I will be getting my free service or atleast a better bundle. And I miss my days of FIOS back in Maryland. Paid 50 bucks less a month got my channels, more HD, and faster internet. But those were the good ole days before I came to this crap hole (Personally issues)
     
  15. Mar 12, 2010 #35 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    I feel ya man... LOL... But as I say... Don't expect things to change unless your willing to stand up and do something about it!

    At least your going to push for free service until they do provide the TA's.

    I am sure people here will keep everyone posted on the latest news about the availability of the TA's. Even though they said delayed till the 25th, I am keeping tabs on them on a daily basis.

    TGC
     
  16. Mar 15, 2010 #36 of 463
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    BAD NEWS FOLKS........

    They (TA's) WON'T be in before April 5th! Was told this at two local TWC locations, and by 3 supervisors on 3 seperate calls this morning.

    I have a call into my "Contact" to see if he/she can gather any more information.

    So here is what I would recomend... Start calling them... Lets tie up their phone lines with lots of calls to them about why now Tuning adapters yet!

    TGC

    P.S. Time for us to file a complaint with the FCC. I am in the process of filing my complaint. Any others?
     
  17. Mar 15, 2010 #37 of 463
    DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX
    Unbelievable. Well, actually, it is believable. TWC strikes again.

    It's pointless to call the customer service line, I tried twice and the drones that answered didn't even know what the tuning adapter was.

    Edit: FCC complaint filed.

    TTYL
    David
     
  18. Mar 15, 2010 #38 of 463
    JDSmooth

    JDSmooth New Member

    12
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    Jun 16, 2007
    Dallas, TX
    I got a similar answer today.

    FCC Complaint filed.

    Easy to do using the online form - just google "FCC Complaint" and it takes you right to it. 5 minutes max time commitment. Everyone should do it.
     
  19. Mar 15, 2010 #39 of 463
    Arcady

    Arcady Stargate Fan

    3,959
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    Oct 14, 2004
    Philadelphia...
    FCC Complaint filed.

    Why would they schedule the switch to SDV for a date before they have the tuning adapters in hand?
     
  20. Mar 15, 2010 #40 of 463
    DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    Occam's razor: TWC is run by idiots.

    If the DirecTV Tivo were ready, I'd be gone already.

    TTYL
    David
     

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