Time Warner Austin tuning adapter?

Discussion in 'TiVo Series3 HDTV DVRs' started by dpratt, Jul 1, 2008.

  1. Lovetroll

    Lovetroll New Member

    13
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    Sep 16, 2003

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    When I started I was only received a few SDV channels and had the B'CAST ONLY message. I did have my cable line run through my power conditioner, so I removed that link and had it run straight from the wall to the TA. Then it went to 8 blinks and a pause. The B'CAST ONLY was gone so I called for help.

    Somewhere in the middle of the call, after the tech did something after having me on hold, it went to 5 short blinks and then a long blink, and then starting over without a pause. He wasn't sure what that meant and did something else.

    By the end of the call I'm back to the steady blinking and but no B'CAST ONLY messages and everything on page 3 shows Ready (except for the Analog signal, which said None). He said it has to be a signal issue and has a call placed. Based on my previous experience with the cablecard installation (not a signal issue when it was claimed) and then problems with the digital phone (not a signal issue wen it was claimed), I'm skeptical.

    Anyone else able to get the magic non-patterened continuous flashing fixed this evening?
     
  2. pdm

    pdm New Member

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    Oct 6, 2003
    Austin, TX
    Thanks to cableguy I got mine working!

    Now only if there was anything on TV! I swear I thought they had sci-fi in HD here. But now I think that must have been Cox in northern VA (I just moved here). I guess I wont be able to catch the last few episodes of Atlantis in HD :-/

    Anyway, Thanks cable guy. You are super helpful and really are going out of your way to be helpful and giving Time Warner a great name.
     
  3. Gloftoe

    Gloftoe New Member

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    Jun 14, 2004
    I have 8 blinks, with:

    BOOT STATUS
    UNcfg: Ready
    BFS: Ready
    SI: Ready
    SAM: Ready QPSK
    IPG: Ready QAM
    PowerKEY: Waiting EMM
    Analog Capable: NO

    Am I missing the auth hit too?
     
  4. stubarrett

    stubarrett Member

    37
    1
    Oct 30, 2003
    Used the same procedure and it's working, thanks to Cableguy!

    Stu
     
  5. pdm

    pdm New Member

    41
    0
    Oct 6, 2003
    Austin, TX

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    This thing is operating strangely. My tivo crashed while I was tryign to tune in HDNet 1692. After reboot it still doesn't come in (I think I'm supposed to get it). So then I tune to channel 2, then 7 and neither comes in. I hit the power button on the TA (to turn it off) and then 2 and 7 came in fine. Turn it back on and they don't don't tune in. HGTV channel 31 works fine in both modes.
     
  6. Gloftoe

    Gloftoe New Member

    14
    0
    Jun 14, 2004
    Well I'm not sure exactly what the heck to do now. I rebooted my TA, and now I'm in "B'CAST ONLY" mode. Reboots don't help fix that, and I'm still getting the 8 flashes. I've been on hold with Time Warner for 15 minutes now. I have a feeling I'm not the only guy in Austin with a TA problem now. [:(]
     
  7. ostimu

    ostimu New Member

    7
    0
    Dec 12, 2008
    I PM'd CableGuy, but it seems he may have a life and not be spending his Friday night on the TiVoCommunity forum. ;)

    I've was on hold for 25 minutes waiting to speak to somebody at TWC. He eventually sent a signal that seems to have made it worse, sending me from all things "Ready" except PowerKEY (which was "waiting EMM"), but now I'm Broadcast Only. Service call scheduled for Wednesday. Oy...
     
  8. tibookx

    tibookx New Member

    1
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    Dec 12, 2008
    PM'ed cableguy too, his inbox must be STUFFED

    I hope he as a life, as he is so cool to be helpin people out. whoever he may be, I totally agree he should be getting a raise.

    MB I shouldn't have waited until 2230 to plug this sucker in and find out this doesn't want to cooperate lol

    Good luck to all, and to all, SDV (yea lame joke, I know)
     
  9. Lovetroll

    Lovetroll New Member

    13
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    Sep 16, 2003
    After restarting everything I'm now back to the 8 flashing lights in a row.
     
  10. Lovetroll

    Lovetroll New Member

    13
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    Sep 16, 2003
    And now... after just turning it off and back on, the light is solid and it's working.

    /shrug
     
  11. dlcrow

    dlcrow New Member

    27
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    Sep 26, 2002
    Round Rock, TX
    +1 on the raise for cableguy763!!! It's a shame we don't get a vote.
     
  12. cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Sorry guys, I took my wife out to dinner. All who pm'd me, I sent hits to all who left their mac addresses. I will be up another couple of hours. Let me know if it's fixed or not.
     
  13. ostimu

    ostimu New Member

    7
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    Dec 12, 2008
    I have no idea who you are, CableGuy (besides my hero for the week), but you fixed it. What are you doing that the people at the phone center can't manage to do?
    Man, you are amazing. Seriously -- thank you for taking all of this time out of your life on a Friday night to deal with fixing the problems that TWC can't seem to fix nearly as efficiently. I guess I can cancel that service call for Wednesday!
     
  14. spolebitski

    spolebitski Member

    143
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    Mar 30, 2006
    Is there any chance of knowing when other regions will be getting "the call" to find out that the tuning adapter will be available?

    I live in SE Wisconsin and Have TWC.
     
  15. jharrod

    jharrod New Member

    3
    0
    Dec 13, 2008
    I've gotten past the "8 blinks" and my S3 is recognizing the tuning adapter and showing that channels are available when I use the "test channels with tuning adapter" options. Everything looks ready from page 3 of the diags menu as well. But when I try to tune SDV channels I still get nothing. Anyone have any clues? Thanks in advance.
     
  16. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    When I got to this stage, I was able to hard-reboot the TA and it took forever to boot, and it magically began working.

     
  17. allietx

    allietx New Member

    46
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    Oct 5, 2003
    Austin, TX
    +1

    Great human being! Thanks so very much!
     
  18. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    Did cableguy763 ever know that he's my hero,
    and everything I would like to be?
    I can fly higher than an eagle,
    for cableguy763 is the wind beneath my wings.

     
  19. texaslabrat

    texaslabrat New Member

    61
    0
    Oct 24, 2007
    Austin, TX
    Sent you a pm cableguy if you happen to still be checking the boards :)
     
  20. stevec5375

    stevec5375 New Member

    26
    0
    May 31, 2005
    Austin, TX
    I live in Austin and got a call from Time Warner yesterday that my long-awaited Tuning Adapter for ready for pickup. The pickup went smoothly and I received a brand new unit WITH NO INSTRUCTIONS. It's pretty obvious that you:

    1. Connect the cable coming out of the wall to "Cable In" on the Tuning Adapter (TA).
    2. Connect "Cable Out" on the TA to the TiVo's "Cable In".
    3. Connect the USB cable between the TiVo and the TA (each end is different so you can't get this part wrong.)
    4. Plug in the power cord for the TA.
    5. You will start out with 8 flashing lights followed by a pause on the TA.

    6. Go into the TiVo menu and locate the Tuning Adapter menu (under the Settings) (I'm not in front of my TiVo right now so bear with me.)

    Now, this is where everything falls apart. Time Warner has to send a "hit" to you TA to get it to work. Or at least they had to for me.

    I spent over an hour on the phone with this poor 2nd level tech support guy who tried everything to get mine to work. He would put me on hold and go talk to other people in other groups to see if all was as it should be. They said yes, but obviously it wasn't working. He finally gave up and scheduled a tech to come out this coming Tues. This was so reminiscent (sp?) of the Cable Card fiasco I went through when I got the TiVo HD Series 3 box. I can't tell you how many TW techs tromped through my condo. So I thought, "here we go again!"

    The whole while I was on the phone with TWC last night, I was browsing this forum while I was on hold. Clearly, people were getting fixed by CableGuy in an instant. I sent him an email and gave him my RF MAC address. The guy finally ended up calling me at home and we spent about 15 mins total and the thing was working. AMAZING!!

    It turns out he works for TWC in Austin as an Engineer. I told him they needed people like him on the front lines to help people and avoid all the frustration. He said the front line people got training on this but they were not engineers so when it deviated from the script they could get stuck.

    In the end all is fine now thanks to CableGuy.

    Now let me get on my soap box. If CableGuy is an engineer, obviously he makes quite a bit more money than a tech support jockey. So TWC thinks they are saving a bundle by placing less qualified people on the phone. What ends up happening in a lot of new-technology rollout is they are not adequately prepared to troubleshoot so they end up escalating everything involving multiple individuals and finally resort to sending out a truck with YAP (Yet Another Person). How much do you think all those individuals cost them? Probably as much or more than a single engineer would cost.

    I think they should put more engineers on the phone especially during roll out of new technology. They would end up spending less, certainly no more, money and have a happier customer service experience.

    If it weren't for CableGuy going overboard for me. I'd still be sitting here with a nonworking TA furious about having to go through the same Gawd-awful ritual I went through with the Cable Cards install.

    No wonder corporate America is slowly falling apart. We have idiots managing things. Why cannot common sense prevail?
     

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