Time Warner Austin tuning adapter?

Discussion in 'TiVo Series3 HDTV DVRs' started by dpratt, Jul 1, 2008.

  1. Jan 3, 2009 #361 of 684
    kentyman

    kentyman New Member

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    Feb 7, 2008

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    No go:

     
  2. Jan 3, 2009 #362 of 684
    chopsui

    chopsui New Member

    3
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    Aug 11, 2007
    crap, i can't send a PM either. I'm stuck here with the 8 blinks. I talked to two techs and they couldn't get it working. I have a service call scheduled for wednesday but I'm not hopeful. Took 3 or 4 of them to get my cable cards working when I first got my Tivo.
     
  3. Jan 3, 2009 #363 of 684
    morrisb2

    morrisb2 New Member

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    Jun 8, 2005
    You can only send IM/PM if your post count is 15 or greater, an email if your postings are 20 or greater.
     
  4. Jan 5, 2009 #364 of 684
    javanthropus

    javanthropus New Member

    5
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    Jan 1, 2009
    Round Rock, TX
    The techs who showed up on Friday couldn't do much directly. They checked my signal levels, looked through the diagnostic menus on the TiVo, and called in to get some hits sent; all without success. In the end, they noted down my RF-MAC and left a message for someone in the DNCS to send some hits (EMMs? same thing?) on Saturday.

    That seemed to happen about midday Saturday because then the 8 blinks went away and the diagnostic pages for the TA showed all Ready. My problem then was that the green light on the TA was completely off, and I couldn't figure out what was wrong. I tried everything I could think of except the obvious, including calling in to send automated restarts of the TA, pulling the power out of the back of the unit, and restarting the TiVo. In the end pushing the power button on front of the TA did the trick. Then the green light came on and my TiVo immediately started fetching new channel information.

    Maybe it's just me, but that power button on the front of the TA is a little strange. It has no way to indicate whether it has been pressed or not, especially when you're having trouble with the TA. In fact, that button seems completely nonfunctional when the TA is in 8 blinks mode. The Time Warner techs always power cycled the TA by pulling the power cable out. If everything is working, the button does cause the green light to come on solid immediately when you press it, but after having trouble with the unit, there is no way to know if the button really does anything at all.

    Anyway, everything is working now even after power cycling both the TA and the TiVo. If you have trouble and cannot contact cableguy763, you might be able to get the Time Warner techs to note down your RF-MAC and call to have the DNCS do its magic. You may have to show them where that RF-MAC is located, however, if my experience is indicative of their knowledge of TiVos and TAs so far. No slight to the techs since they seem to be operating with a bit of a gap in their training at the moment. ;)

    A friend of mine who used to work for Time Warner tells me that it may also be possible to ask for a supervisor when calling in for support and request that he/she ask the DNCS to do their work using your RF-MAC. I didn't have to go down that road as it turns out, but maybe it will help someone.
     
  5. Jan 5, 2009 #365 of 684
    kentyman

    kentyman New Member

    22
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    Feb 7, 2008

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    Should I just post my RF-MAC in here?
     
  6. Jan 5, 2009 #366 of 684
    chopsui

    chopsui New Member

    3
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    Aug 11, 2007
    when i go to the page that shows EMMs for the TA, it says I've recieved 10 but I still have the Waiting for EMMs on the status page. And still the 8 blinks.
     
  7. Jan 6, 2009 #367 of 684
    morrisb2

    morrisb2 New Member

    9
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    Jun 8, 2005
    There don't seem to be many real answers on this problem. I have a tech coming Friday but don't hold out any hope for getting the problem fixed.
     
  8. Jan 6, 2009 #368 of 684
    Austin_Martin

    Austin_Martin New Member

    124
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    Sep 12, 2006
    Here's a kick in the pants from Time Warner.

    By giving me the "free" adapters, they had to touch my account so my monthly charges have gone up by $20.

    Pretty good for a free adapter. I think this puts the nail in the coffin of my cable service.

    Talk about customer service!
     
  9. Jan 6, 2009 #369 of 684
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    Hmm... I wonder if I would save anything by ditching my converter box now that the TA is working. I should've ditched it a while ago but I still want to check signal strength since a couple SDV frequencies are weak into my TiVo.
     
  10. Jan 6, 2009 #370 of 684
    morrisb2

    morrisb2 New Member

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    Jun 8, 2005
    Are you talking about the Tuning Adapters? Why would touching your account drive the monthly charges up?
     
  11. Jan 6, 2009 #371 of 684
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    He probably had a campaign. Martin, have you talked to a csr about this?
     
  12. Jan 7, 2009 #372 of 684
    Austin_Martin

    Austin_Martin New Member

    124
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    Sep 12, 2006
    Somehow one of the representatives had added a cable box to my account when they tried to add the tuning adapters.

    I phoned to get the cable box taken off my account, and the csr said that my new bill would be $20 higher(after taking off a $7 cable box!).

    His explanation was that because my account was touched, the rate had gone up.

    I'm going to try again today to talk to someone else, as this still seems pretty f'ed up.

    I wasn't on any special rate as my one year discount for bundling had expired in September of last year.
     
  13. Jan 8, 2009 #373 of 684
    Austin_Martin

    Austin_Martin New Member

    124
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    Sep 12, 2006
    I called again, and got a different csr. She told me she'd see what she could do, and called back saying she put me back on a promotion for a year. Now the bill is $50 a month lower. I guess I can't argue with that.

    Hopefully I won't get home and find out that everythings been taken off my account(HDTV package, or cablecards, etc).
     
  14. Jan 9, 2009 #374 of 684
    morrisb2

    morrisb2 New Member

    9
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    Jun 8, 2005
    ABBREVIATED

    I had come home 3 nights after a tech supposedly "hit" my box to the green light steady, thought ok, cancelled service call. Still couldn't get the box to get channels.
    I called tech support and asked to speak to a supervisor, was busy, called me back after he had called "engineering" and had them "hit" my box. There is some different wand waving that "engineering" performs that the techs don't have.
    When I got home last night, behold the channels appeared. All this to get channels we paid for and watch, like DSCHD, instead of basket weaving SD, that most noone cares about.
     
  15. KPM

    KPM New Member

    7
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    Jan 17, 2009
    I picked up a tuning adapter on January 6 and have been working with TWC since then to get the adapter to work. I have tried customer support and a service call. The installer took my adapter back to the headend to check it out and returned it still not working. It has the same symptoms frequently listed in this forum. 8 blinks, waiting for EMM etc. Where do I go next?
     
  16. johnl4578

    johnl4578 New Member

    1
    0
    Sep 28, 2008
    Got my Time Warner Terminal Adapter this week for my Tivo Series 3. It got installed and configured after a call to Time Warner tech support. They had to activate it remotely first. This will stop the green blinking light on the TA indicating it's not being seen from the main office. (this activation is critical step to get the TA working) After that was done, a quick reboot of the Tivo and a verbal verification to the TW tech, the new channels were "discovered" by the Tivo within a minute. It works perfectly as I now see all the channels. Yippee...It's all good!
     
  17. gqkull

    gqkull New Member

    10
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    Oct 12, 2004
    KPM,
    I know this sounds goofy, but try tech support again. i had issues with mine the first time, then got Cable Guy to fix it, then had a second one installed, when i called in i got a great person who was like why did they do that, and had them both fixed again in a matter of like 10 minutes. Unfortunately that is long story short, but there are tech support folks there that can fix it. If you get no luck today, honestly try a weekday, you will find somehow who is knowledgeable, or try getting a supervisor to get you reassigned to a tech person who is better?

    GQ
     
  18. michaelb1478

    michaelb1478 New Member

    2
    0
    May 28, 2008
    I am in the Temple Belton area and got the call on monday that the tuning adapters were now available. I went and picked one up along with a giant packet of random internal TWC trouble troubleshooting emails and the basic printed out diagram of how to hook it up. I went home hooked it up and it would not initialize. Called tech support spent two hours on the phone with no success. The adapter blinks 8 times pauses then repeats this cycle over and over. I read in the giant packet of emails the guy at the TWC office gave me (mistakenly it turns out) that this means the box has to recieve an H hit from the home office, then be unplugged then rebooted. It should then obtain an IP address and function. Long story short, it did not work. At this point the phone rep wanted a tech to come out. I insisted on swapping the device and seeing if that resolved the issue. Did that and no dice same issue. So they sent a tech out to the house. I was not there at the time (at work) and my wife said the guy told her he had very little experience with these and had only had one powerpoint training lecture on them. In short he had no clue what he was doing. He checked the signal strength, verified that all the connections were correct and tried the same H hit process that I had already tried. He then stated after talking with someone on the phone that this shipment had not been put into inventory correctly and that I should go back after tuesday (they get another shipment) and get another one. My question is does anybody else in the temple area have one of these and does it work. My second question is does this sound like a valid reason for this box not to work. I am sorely disappointed in how inept everyone I have dealt with in tech support has been. Either they don't know a thing about these devices or they act like they know it all and I am an idiot who must not be doing something right. Thanks in advance for the help.
     
  19. swfincher

    swfincher New Member

    2
    0
    Jan 2, 2009
    @michaelb1478

    I live in the Killeen area and I had the same exact problem you did. It seems it is very possible that the tuning adapter you had was not in the temple time warners database. The first box I had was still in the Austin database and so it would not authorize. I finally got in touch with the only tech in my area that has any idea about how these tuning adapter works and he got me a box that was in there database and now everything is working correctly. If you continue to have problems I would call an ask for Doug Stewart out of the Killeen Office to come do your service call.
     
  20. Scopeman

    Scopeman 2 x Basic Roamio

    413
    0
    Oct 22, 2002
    Central Texas
    Question for folks in Austin/Round Rock who are using the TA - are you getting all the guide data for the new channels? There are some channels (like Travel Channel HD, on 1655) that are not providing guide data yet, preventing any recording. This is beginning to drive me nuts, and there is no excuse for this as the guide data is available, someone just needs to get the channel lineups for our area correct.

    Contacting Tivo and contacting Zap2It more than once over the past few weeks seems to have no effect. Am I the only one with this issue?
     

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