Time Warner Austin tuning adapter?

Discussion in 'TiVo Series3 HDTV DVRs' started by dpratt, Jul 1, 2008.

  1. Jul 1, 2008 #1 of 684
    dpratt

    dpratt New Member

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    Dec 19, 2006
    Austin, TX

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    I know there are a few techs at TW Austin who read this board. I know you guys probably don't have any idea about release dates and whatnot, but have the higher ups even started getting you guys ready for a rollout yet?

    It's been quite some time that I've been on TWC, and it seems like every day a new HD channel that I cannot access is added. I would have gone to DirectTV a long time ago if it wasn't for the awesomeness that is the TiVo interface, although I'm getting a little impatient.

    Please do not interpret this as me being mad at the techs there - you guys are just doing what the execs decide is a good idea. I'm just concerned that they don't really care about the (admittedly) small fraction of their customers that have TiVo.
     
  2. Jul 3, 2008 #2 of 684
    BVK

    BVK New Member

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    Feb 2, 2008

    Funny you should post this. I just called TW in Austin this morning. Got a customer service rep named malisa. She said she had NEVER heard of SDV. She said she would ask a tech. When she came back she said he had never heard of it either. I told her this is odd because Austin (Mr. Bowen) was one of the first adopters and gave speeches as to what to put in the switched tier, etc.

    Anyway, I waited one hour and called back. Got another guy. He said that he thought the dongles had arrived, but sales had not priced them. He said maybe by the end of the month.

    I'll believe it when I see them!!!

    BVK
     
  3. Jul 30, 2008 #3 of 684
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    I finally got my 9.4 service update with the Tuning Adapter menu... all I need now is a Tuning Adapter!
    I even recently resolved a problem I'd been having with a switched channel on my regular cable box.
     
  4. Aug 6, 2008 #4 of 684
    brimimc

    brimimc New Member

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    Aug 6, 2008
    After reading this post I called TWC Austin to find out if tuning adapters were any closer to being available.

    After which I posted my results to the tivo support forums: http://forums.tivo.com:80/pe/action/forums/displaypost?postID=10390015

    I spent 30 minutes on the phone with Time Warner Austin this afternoon and was frustrated to find out that they have no plans to support tuning adapter currently and that they wouldn't even be supporting cable cards if there wasn't a government regulation to do so.

    If there are any TWC Austin techs that have differing information that would ease my mind, please let us know.
     
  5. Aug 7, 2008 #5 of 684
    cableguy763

    cableguy763 New Member

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    Oct 29, 2006
    Austin

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    Time Warner Austin will definitely be supporting the tuning adaptor.
     
  6. Aug 7, 2008 #6 of 684
    pmiranda

    pmiranda Member

    676
    1
    Feb 12, 2003
    Austin, TX
    The phone support people almost never know what is really going on.
    CableGuy: if you carry any sway with the managers for the front-line phone people, I beg you and them that they be educated on what a Tuning Adapter/Resolver is by the time they're available. If nothing else, a short memo that they should refer questions to a few designated people that know what they're doing.
    I'd rather have to leave a message and get a call-back than waste half an hour trying to convince a brick wall that they are supposed to handle it!

    For now, I will patiently sit back and wait for an official announcement.
     
  7. Aug 7, 2008 #7 of 684
    TexasGrillChef

    TexasGrillChef New Member

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    Sep 15, 2006
    While I am in Dallas with TWC I did contact my "Friend" who works in the TWC corporate office & asked him if he knew anything about the Tuning adapter for Austin.

    When he got back to me, he informed me that the Tuning Adapter is coming to Austin & should be available by the end of September at the EARLIEST to hopefully no later than November 15th.

    He went on to add though... that there are certain variables that could change when they become available to the end user. Austin does not yet have the "units" in stock. They have been ordered but have not be received or tested yet. He was also under the impression that the "Tuning Adapter/Resolver" are now required by the FCC .

    TGC
     
  8. Aug 8, 2008 #8 of 684
    TiVoLance

    TiVoLance Half awake

    1,420
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    Aug 29, 2002
    Austin, Tx
    My nonswitched HD channnels haven't been recieved in about 2 weeks. The channels show for like 2 seconds then a black screen that has the message "HDMI connection not permitted. Press SELECT for more information". Pressing SELECT does nothing. I called Time Warner Austin and the lady claims that HD channels are "down" and have been down for a while. She futher explained that there is no ETA when they will be back up but they are working on it. That sounds really bogus to me. Anyone else with this issue?
     
  9. Aug 8, 2008 #9 of 684
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    There are no HD channels down at this time.
     
  10. Aug 8, 2008 #10 of 684
    TiVoLance

    TiVoLance Half awake

    1,420
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    Aug 29, 2002
    Austin, Tx
    Crud I guess I need to call back and be on hold forever again. Why would they tell me that?
     
  11. Aug 8, 2008 #11 of 684
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Your hdmi connection between your tivo and tv is probably out of synch. Try turning the tv off and back on.
     
  12. Aug 8, 2008 #12 of 684
    Raygun

    Raygun New Member

    11
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    Aug 8, 2008
    I guess San Antonio would probably have about the same time line for SDV Tuners?
    Thanks
     
  13. Aug 8, 2008 #13 of 684
    echoout

    echoout Beer Drinker

    59
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    Sep 8, 2007
    Austin, Texas
    Alright, I'm officially sweating it. I'm excited about UTs new defense and the first game is 3 weeks from tomorrow. Sure would be nice to catch all the weird games and be able to watch them on my own TV!!! I think last year one game came on FSN SW and one was pay-per-view. COME ON RESOLVER!!!
     
  14. Aug 11, 2008 #14 of 684
    bullsi1911

    bullsi1911 New Member

    1
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    Aug 11, 2008
    Humor me for not knowing exactly what a 'tuning adapter' is-

    Does that mean in the next couple of months I will be able to get all the channels of HD on my TiVo Series 3 with 2 cable cards? I'll be able to see the channels that I'm paying for but they won't let me? (Why do they need 2 way communication on basic channels? Is there some nefarious reason that then need to know when I am watching FoodNetwork HD?)

    If so, TWC- Austin may not get the finger the second another option becomes available.
     
  15. Aug 11, 2008 #15 of 684
    jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
  16. Aug 11, 2008 #16 of 684
    acvthree

    acvthree Active Member

    2,484
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    Jan 17, 2004
    Carrollton,...
    The tuning adapter will allow the Tivo to record channels that currently are not viewable due to SDV.

    Some cable companies have blocked channels that are not part of SDV from going to third party devices that use cable cards. The tuning adapter will have no effect on those.

    Al
     
  17. Aug 17, 2008 #17 of 684
    echoout

    echoout Beer Drinker

    59
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    Sep 8, 2007
    Austin, Texas
    So here's a question for Austin TWC/Tivo folks. Let's say I wanted to watch a certain college football team's opening game on Aug 30 that is only being shown on FSNSW PPV and I would REALLY prefer not to go to a bar or outside my house as I have a 4 month old.

    Would I be able to go get a DVR for just a few days? How much would the single month of DVR cost me?

    Thanks! steven
     
  18. Aug 17, 2008 #18 of 684
    jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    More than your bar tab.
     
  19. Aug 17, 2008 #19 of 684
    rckstrang

    rckstrang New Member

    68
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    Jul 8, 2008
    A shack in...
    Can one of you guys tell me how many channels are SDV in Austin? Are there channels that don't have SDV but are still digital?

    Just want to know what to expect. Thanks.
     
  20. Aug 17, 2008 #20 of 684
    echoout

    echoout Beer Drinker

    59
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    Sep 8, 2007
    Austin, Texas
    That's fine with me. I was just wondering if anyone else had done this and how much it might cost. Not sure if I'm missing some hidden charges or something.

     

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