Thread to discuss 8.3 causing pixelation/audio drop

Discussion in 'TiVo Series3 HDTV DVRs' started by hddude55, May 21, 2007.

  1. Aug 2, 2007 #221 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003

    Advertisements

    Well, that may or may not shoot down the SA card problem theory. :(

    Also noted that the TiVo HD has just received a new FW upgrade on this thread to 8.1.7b (from 8.1.7a) which may have addressed their macroblocking issues.

    EDIT: According to the TiVo HD thread the update did indeed fix the macroblocking issue they had.

    So where is our S3 FW update? :confused: :mad:
     
  2. Aug 2, 2007 #222 of 287
    WeBoat

    WeBoat Member

    243
    0
    Nov 6, 2002
    SWFL
    I just forced a call and got new software after a restart. Hopefully it wil address the pixelation problems I was getting.
     
  3. Aug 2, 2007 #223 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Noted on the other thread. Can you let us know if it addressed your macroblocking issues?

    This was a FW update for his TiVo HD, not a Series 3.
     
  4. Aug 2, 2007 #224 of 287
    WeBoat

    WeBoat Member

    243
    0
    Nov 6, 2002
    SWFL
    Sorry. Misunderstood, it was for my Tivo HD also.
     
  5. Aug 2, 2007 #225 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003

    Advertisements

    Also? As in also you have another TiVo that received a software update or you meant it was just for your TiVo HD? :)
     
  6. Aug 2, 2007 #226 of 287
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    The TiVo HD received a software update last night - that's all. No updates for other units.
     
  7. Aug 2, 2007 #227 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    That's what I thought. Looks like the TiVo HD update hasn't resolved everyone's problems either.
     
  8. Aug 2, 2007 #228 of 287
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    Nope. TiVo had this to say:
     
  9. Aug 2, 2007 #229 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Thanks for checking in.

    That has to be really aggravating to the "new to TiVo" users. Hope it doesn't put too many off.

    Hopefully whatever they're learning under the gun on the TiVo HD will translate into some improvements for the next S3 update…many of those owners are aggravated too!
     
  10. Aug 3, 2007 #230 of 287
    GoldenTiger

    GoldenTiger Tivo Pony =)!

    90
    0
    Apr 10, 2002

    It sure hasn't! I am having the issue still with BOTH card slots on my TivoHD with Scientific Atlanta cablecards on Comcast in southwestern Connecticut as well. Before the cablecards were installed, I had no issues at all... once they were installed, there has been huge macro-blocking very often (once every minute or more at times on some channels such as my locals and especially HD premiums like TNT-HD).

    I really hope the patch isn't the end of the fixes, because for me, it did not do anything (I am on the newest version as of this posting according to the system information screen). Large portions of the video often lag behind, as well, then block up and "catch up" with the rest of the picture.

    I've seen some pixelation on MENU SCREENS even, somehow! I'm using an HDMI connection.

    I really don't want to have to return my TiVoHD's to the store due to this, as I enjoy TiVo's boxes much more than the cableco. ones and have for several years.

    Anyone have the contact info page for TiVo so I can try to email them regarding my issues?
     
  11. Aug 3, 2007 #231 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    You've probably tried, but if not, try a hard reboot. Unplug TiVo for 15 to 30 seconds (enough time for the drive to spin down, cache to clear, etc.) and plug it back in.

    If you have a composite (YPbPr) cable handy you might want to try it directly between TiVo and your TV instead of HDMI to see if it makes any difference. Make sure you reboot TiVo if/when you switch between HDMI and composite.

    If all else fails the best bet is to call a TiVo CSR and let them know; tell them you want to return it and you’ll probably end up with a supervisor at least...they seem to be aware of everything and continued calls should add more pressure to fix this issue. (I don't think they have a support e-mail anymore.)

    TiVo-Manufactured DVR Technical Support
    24 hour automated support: 877-367-8486
    Phone number: 877-367-8486
    Hours of operation:
    Monday - Sunday
    8:00 AM - 8:00 PM Pacific​
     
  12. Aug 3, 2007 #232 of 287
    chipvideo

    chipvideo New Member

    43
    0
    Sep 24, 2006
    Seattle
    Why in the heck can't they let us revert back to a the version before 8.3? I want the old one back. Seems they don't care about us series3 owners. As far as I am concerned tivo broke my series3 and they need to fix it.
     
  13. Aug 3, 2007 #233 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Me too! :mad: Well...sort of anyway. I suspect that any roll-back would impact the newer services that came w/8.3 and in some cases that would affect agreements they have with third party vendors and all the red tape, yadda, yadda.

    If I were a betting person I'd wager that the next update they're working on is focused on MRV and eSATA support...and that this audio/video issue isn't a priority. Or maybe it is and we could have had MRV and eSATA support weeks ago were it not for the fact that they've had to try to recreate what we're seeing out here in the wild and fix that! Who knows. :confused:

    Let's keep screaming and keep our fingers crossed that an update is in the near, near future.
     
  14. Aug 3, 2007 #234 of 287
    El-Cid

    El-Cid New Member

    3
    0
    Jul 5, 2007
    Houston TX
    Just made my first call to Tivo.

    I have had the cable company come back and check the line, and since everything is now peachy with the signal (mind you, the cable box never had a problem with pixelization, and it is on the same tv, is also HD, has a DVR, etc. etc!) but the Tivo Pixelization problems continue.

    So I called in just a little bit ago, and they suggested that I take out the cable cards and record a station I have seen the problem on without them. Here is the issue, my problem only comes up on certain digital channels, at different times.

    For instance, for some reason, most of the time I can start watching late night with conan obrien just fine, but by the time the first guest finishes their interview, 95% of the time the pixelization has begun. Cant exactly replicate that on the phone, and without the cable cards, I dont get that channel anyhow. Seems like Tivo wants me to blame the cable cards (motorola, by the way), and live with non-hd basic cable...

    So anyhow, now I have a case number.

    She asked that I change out the cable cards. I have already changed out my cable cards, since I have been reading this thread, but for her sake, I will go ahead and switch them out again.

    If the pixelization continues after that, I will have to lie and say I had the cable cards out and the problem still persisted in order to get a new tivo HD. That wont necessarily make the problem go away, since when it updates to 8.3 the pixelization will most likely come back.

    Oh woe is me.
     
  15. Aug 4, 2007 #235 of 287
    Chimpware

    Chimpware New Member

    334
    0
    Jan 30, 2002

    I would be amazed if you get pixelation on an analog channel. That does'nt make much sense to me. I guess the Tivo could introduce digital artifacts into the program as it is being converted into MPEG format, but that would not really solve your problem as what the Tivo records during digital channel programming is the digital stream directly from the cable.
     
  16. Aug 4, 2007 #236 of 287
    GoldenTiger

    GoldenTiger Tivo Pony =)!

    90
    0
    Apr 10, 2002
    Yeah, I tried that, no dice. Thanks for the contact info, I will call them tomorrow afternoon.
     
  17. Aug 9, 2007 #237 of 287
    bsather

    bsather Member

    51
    0
    Sep 8, 2006
    WI

    Charter adjusted the amp coming into my building. Checked the signals and levels again. I have to hand it to the Charter tech, he did a hell of a lot of work basically rewiring everything in the heat & humidity.

    Called Tivo support and told them the issue was not with Charter. They said a software update was being worked on to fix the problem.
     
  18. Aug 9, 2007 #238 of 287
    ehardman

    ehardman Member

    185
    4
    Feb 18, 2004
    Kansas
    Promises, promises ...
     
  19. Aug 9, 2007 #239 of 287
    richsadams

    richsadams Well-Known Member

    9,078
    69
    Jan 4, 2003
    Well...at least they are acknowledging that there is a problem and that they are working on it.
     
  20. Aug 9, 2007 #240 of 287
    SCSIRAID

    SCSIRAID Active Member

    2,335
    2
    Feb 2, 2003
    Vero Beach, FL
    Well... they may be referring to the known issue with TivoHD instead of the S3.... To date Ive seen no admission of an issue with S3.
     

Share This Page

spam firewall

Advertisements