This TiVo box is no longer connected to the Internet

Discussion in 'TiVo Help Center' started by Steven Schoch, Sep 5, 2019.

  1. Steven Schoch

    Steven Schoch New Member

    Aug 7, 2019
    Nearly every day (in the evening), when I select "APPS" on the BOLT menu, it shows a box in the bottom that says: "This TiVo box is no longer connected to the Internet. Some features may not be available. Press OK/SELECT for more information."

    When I press select, I can run the network connection, which works fine, but it still won't let me launch any app, or show the TODO list, or anything else on the MANAGE menu.

    The only solution is to restart the box, which is very annoying. Any ideas?
  2. jmbach

    jmbach der Neuerer

    Jan 1, 2009
    What is the topology of your network and how is the Bolt connected to it.

    Also what is the output of the network diagnostic from your connected Bolt.
  3. Steven Schoch

    Steven Schoch New Member

    Aug 7, 2019
    Xfinity (Comcast) cable modem.
    I have tried both Wi-Fi and MoCA, with both an older modem and a new one I picked up yesterday. Currently, I'm using MoCA, which seems to working fine, as my wife is streaming a Prime Video right now.
    I'll have to get that later.

    Here's an easier way I found to fix the problem (temporarily): When it says the box is no longer connected to the Internet, I press the Netflix button on the remote. This loads Netflix successfully. I log into Netflix, and then exit. At this point I can access other apps (like Amazon and YouTube).
  4. Sparky1234

    Sparky1234 Well-Known Member

    May 8, 2006
    Set static IP address.
  5. HerronScott

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA
    Do you have power saving/Standby enabled? If so, try disabling it.

  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    Dec 7, 2012
    Ashland, PA...
    As Scott said, Standby. I leave my TE4 Roamio in Standby since I'm not using it much. But next time try a soft reset:
    Thumbs Down
    Thumbs Up

    Works 100% of the time for me.

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