This is my first post and I would like some advice on how to deal with Tivo. I am a brand new Tivo customer and so Oct. 1 I order my very first Series 2 80 hour dual tuner unit for $249 minuse $150 instant rebate and I got 3 years of service. I did this straight from Tivo over the phone. It takes over one week to get here and it is dead on arrival. So I spend 2 hours pouring over the manual before calling Tivo and then waiting on the phone for another hour only for them to agree that it is DOA. SO.... they say they will send me another one out and CHARGE MY CARD $249. (remember it was only $99 after rebate). So I agree and it takes another week!!! Now the second one will not work with my wireless network but after a day of trying it mysef a friend comes buy and goes through a update and getting it working. I spent another 20 minute phone call on this. BUTTT... now they want ME to pay for shipping on the broken unit. Does this sound wrong to anyone else? Why should I bear the burden of paying for shipping? If THEY had not sent me a bad unit I would not have to do this, so why don't they pay for shipping? All together I have spent over 3 hours on hold. Any suggestions of who I could talk to in management at Tivo? I need to ship this back to get my $249 credit but I really do not what to pay for shipping. It is just the principal of the thing. Companies should take care of their own junk, not the customer. Thanks.