The TiVo Box has detected a serious problem and is now attempting to fix it.

Discussion in 'TiVo Roamio DVRs' started by abovethesink, Nov 14, 2014.

  1. abovethesink

    abovethesink Member

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    I have what I can only describe as a green screen of death on my basic. It says and I quote:

    The TiVo Box has detected a serious problem and is now attemting to fix it.

    This will take about three hours.

    PLEASE DO NOT UNPLUG OR RESTART THE TIVO BOX

    If you have a plasma TV or are concerned about burn in, you should turn off your TV for the next three hours.

    If, after three hours, the TiVo Box does not restart, please call customer support.


    Anyone ever see this before? Obviously I am going to leave it alone, but it fails at self repair what will, if anything, TiVo do? I have had it for maybe 13 or so months and I lifetimed it two months ago. What crap luck.

    Could it just be the harddrive maybe?

    And if it comes back, would anyone expect reliability problems going forward?
     
  2. astrohip

    astrohip Well-Known Raconteur TCF Club

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    This just happened to me less than two weeks ago, on a Premiere Elite. It did not repair itself, in fact it just kept rebooting in an endless cycle.

    I replaced the hard drive, and presto, back to normal.

    My thread, where a number of options for hard drives were discussed...

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=522652
     
  3. abovethesink

    abovethesink Member

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  4. mattack

    mattack Well-Known Member

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    That is the screen you get when it is fsck-ing the drive, AFAIK.

    Look at the latest in the hard drive upgrade thread... but AFAIK, in a Roamio, basically anything 3TB or under will "just work" (and automagically reformat it).. Obviously you lose your recordings on your previous drive (there is no known 'upgrade existing drive' for the Roamio, AFAIK)
     
  5. abovethesink

    abovethesink Member

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    Thanks guys. If the HD doesn't do the trick by some off chance (though I am confident it will), will TiVo do anything for me? Would they let me transfer my lifetime service that I got less than two months from if I were to buy a new box for example? Pretty sure the HD swap will do the trick, but I am curious.
     
  6. fred2

    fred2 Member

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    Doesn't the unit have a warranty? Is it only 90 days? Or did you only add Lifetime to an older unit?
     
  7. Jul 4, 2020 #7 of 19
    MikeekiM

    MikeekiM Palindromer

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    This is happening to me now... But it is my TiVo Mini (which doesn't have a hard drive to replace)...

    [​IMG]

    The main box that it connects to is working fine...

    Any ideas?
     
  8. Jul 4, 2020 #8 of 19
    lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

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    Let it scan for the recommended three hours - it's got the OS on a small internal flash-card, so I'd imagine it won't take that long. If it keeps up, call TiVo support and see what they can do for replacement.
     
  9. Jul 6, 2020 #9 of 19
    MikeekiM

    MikeekiM Palindromer

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    Kept rebooting over and over again...with absolutely zero stability...

    Ended up calling TiVo customer support and went through the pre-requisite troubleshooting steps, and after they had the confidence that it was, in fact, dead-dead-dead...they offered to replace it...

    At first, I thought they might replace it at no cost (which would have surprised me since my box was activated in 2015). But they basically told me that they were going to send me a new TiVo Mini Vox, and that the replacement cost was $79.99, but that "because I have been such a loyal customer" that they would send it to me at the discounted price of $39.99.

    Always a great strategy to tell you that the normal price is 2x the price that they are actually ready to offer you... :)

    Anyway, I have a spare TiVo mini and was going to decline the replacement if it was too high a price, but at $39.99 for the new Mini Vox, I decided to take the plunge...

    I am on TE3...and he said that the Mini Vox would detect my TE3 Roamio and downgrade itself (I hope that is true)...

    Anything I can look forward to with the new box? Will I notice anything difference between my legacy TiVo Mini and the new TiVo Mini Vox experience?
     
  10. lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

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    -The Vox is 4K capable, as well as 1080p full (not just passthrough) mode
    -The Vox will auto-downgrade to TE3 just fine
    -You can't pair an old RF (Roamio/Bolt non-Vox) remote in RF mode, or a BT remote (Vox) in BT mode while running TE3, IR only.
    -It's faster, even in the TE3 UI for paging and moving around. Snappier-feeling experience, overall.
    -Smaller, different shape, and a different power supply (1.5a vs old 1a)
     
  11. keithg1964

    keithg1964 Ragonk

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    I got the same offer for an failed Mini V1, but I had to ask for a better price.
     
  12. lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

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    I've also seen reports that if you hem and haw, you can sometimes get them down to 29.99
     
  13. MikeekiM

    MikeekiM Palindromer

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    Interesting... So sounds like the strategy is to offer it at $79.99 and see if the customer "bites"... And if not, they have the flexibility to go down by half the price... And for some reason, I got an agent that was willing to go down to that pricing immediately... Cool...

    How are you enjoying your new Mini Vox?
     
  14. MikeekiM

    MikeekiM Palindromer

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    Shoot! Are you telling me that I left $$$ on the table? ;)
     
  15. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It collects fingerprints. It's water resistant. :)
     
    PSU_Sudzi likes this.
  16. MikeekiM

    MikeekiM Palindromer

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    Did they also eliminate the headphone jack and offer it in a limited edition PRODUCT(Red) color? ;)
     
  17. dianebrat

    dianebrat wait.. I did what? TCF Club

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    Not true, a non-Vox RF remote will pair with it in TE3 mode, you just need to do a global reset on the remote to get it to do it.
    I know because I have to do the dance every few months where I swap the mini to a TE3 or TE4 host.
     
  18. lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

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    Really? Maybe I've just got a bum one, because I couldn't get it to pair for love or money.
     
  19. dianebrat

    dianebrat wait.. I did what? TCF Club

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    lyee likes this.

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