The MPEG-4 letter from Comcast

Discussion in 'TiVo Series3 HDTV DVRs' started by kupe, Jun 4, 2015.

  1. Jun 2, 2016 #121 of 339
    lpwcomp

    lpwcomp Well-Known Member

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    John's...

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    No idea, especially since that is/was Verizon. All I know for sure is what the situation is here.
     
  2. Jun 3, 2016 #122 of 339
    westside_guy

    westside_guy Annoyingly ephemeral

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    The soggy...
    So today I got an email from TiVo - not sure if it's the same one mentioned by typ993. But, in any case, it states:

    "You may have received a letter from Comcast informing you that they were upgrading the way they deliver HD channels on their XFINITY TV service, and some digital converters (cable boxes) will need to be upgraded to models that support the new HD platform. This is scheduled to occur in late June.

    Please note that this will not impact your TiVo BOLT™, TiVo Roamio™, TiVo® Premiere or TiVo HD DVR. You will continue to get all your HD channels - no action is necessary.

    If you have any questions about any of your TiVo devices, please call us at 1-877-367-8486."
     
  3. Jun 3, 2016 #123 of 339
    javabird

    javabird Well-Known Member

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    I got the same email. Good to know.:)
     
  4. Jun 3, 2016 #124 of 339
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Be aware that "TiVo HD DVR" does not include the original Series 3 High Definition DVR. model TCD648250.
     
  5. Jun 3, 2016 #125 of 339
    typ993

    typ993 New Member

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    Yeah, same email, but you would think Tivo is aware that I have a 648 Series 3. Of course our Premiere isn't going to have a problem.

    I'm just going to wing it and see how many channels we lose (if any) in Limited Basic. If most of those are still MPEG2, I'm probably OK.
     
  6. Jun 6, 2016 #126 of 339
    nrnoble

    nrnoble Active Member

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    I am in the seattle area and online it states to go to channel 1995 for more info. On the channel I get the rotating balls that symbolize "loading" and nothing more happens.

    I have lifetime subscription on two S3s. Called Tivo and the cheapest option with lifetime is 4 turner premiere (75 hours) for $350. Which appears no different than if I just go to the Tivo website and order a refurbished tivo. In otherwords they're not offering me any discount as a 17 year owner of Tivo (1999). With the Comcast upgrade, there is no incentive being offered to me to stay with Tivo.

    I know its not Tivo fault for the decisions made comcast, and I suppose there shouldn't be expectations that Tivo offer me a slightly better deal. Yet, because their not making any effort to keep me as long time customer with a tempting better deal, I also probably will consider what comcast has to offer me to switch to comcast\xfinity hardware.

    Are there any threads on how to repurpose a S3 into a useful device such as media server (ie plex), etc. Ideally keeping tivo remote to control the new functionality.
     
    Last edited: Jun 6, 2016
  7. Jun 6, 2016 #127 of 339
    shwru980r

    shwru980r Well-Known Member

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    Board wisdom says that the comcast dvr is significantly inferior to Tivo. If you call Tivo, they have a new software revision that supports Mpeg-4 for the 652 and 658 model S3's and they will push it to your Tvio.
     
  8. Jun 6, 2016 #128 of 339
    nrnoble

    nrnoble Active Member

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    My two S3s are the original S3 model, and won't accept the upgrade. When I called Tivo, they verified that the models could not be upgraded.

    Yes, it is my understanding comcast DVRs are not as good as TiVos. Since TiVo is not currently offering me a deal that is tempting, I might just try a comcast DVR to see if its good enough for what I need. If I don't like it, then I can always go back to TiVo. IMHO, Tivo should turn this to their advantage, and offer customers like me a deal worth considering NOW, rather than just offer me the same refurbished deal anyone anyone can buy from the website at anytime, today, next week, 3-4 months from now, etc. After trying a comcast dvr, there is a reasonable chance I will switch back to TiVo, but its possible I won't.
     
  9. Jun 6, 2016 #129 of 339
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    One factor you should add to the equation: If you get a Comcast HD DVR, they will add an "HD Technology" fee to your account.
     
  10. Jun 7, 2016 #130 of 339
    javabird

    javabird Well-Known Member

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    Don't they also charge around $20/month for the HD DVR service? I was trying to help my mom change her service and she opted against the DVR because the monthly fee was so high.
     
  11. Jun 7, 2016 #131 of 339
    HerronScott

    HerronScott Well-Known Member

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    What were all the offers they gave you and did they include All-in service? All-in/lifetime service is currently $549.99 so that's usually where they are giving you the discount.

    Scott
     
  12. Jun 7, 2016 #132 of 339
    Chico

    Chico New Member

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    I got a refurbished Romio for $25 with all-in for $350, total= 375+ tax. It's on the way now. I would have rather gone for a pro or bolt but they were not offering a discount and the total price was too high. Bolt offer was $175 + $549

    My other question, maybe it was already answered somewhere...what was the basic hardware difference between the series 3 and Hd that did not allow TiVo to upgrade the series 3 to mpeg-4? A different encoding chip?
     
  13. Jun 7, 2016 #133 of 339
    shwru980r

    shwru980r Well-Known Member

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    My understanding was that Tivo had manufactured a similar tivo hd in australia that had mpeg-4 support, so they could merge the australian code with the US code and create a new version for US Tivo HDs. The OLED Tivo HD has different software.
     
  14. Jun 7, 2016 #134 of 339
    HerronScott

    HerronScott Well-Known Member

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    Sounds like a pretty good deal to me. :)

    I took advantage of the loyalty deal last October due to the MPEG4 change and the increase in All-in pricing and got the Roamio Pro (3TB drive and 6 tuners) to replace our 2 S3 OLED TiVos. They also threw in a free Slide Remote Pro.

    And yes the S3 OLED had a different chipset compared to the HD. The S3 OLED chipset does support MPEG4 but no code had been written to support it.

    S3 OLED

    CPU
    Broadcom BCM7038 system-on-a-chip, including the MPEG-2 decoder.

    Decoder
    Broadcom BCM7411 MPEG-4 AVC/H.264 and VC-1/WMV9 decoder.

    HD

    CPU/Decoder
    Broadcom BCM7401 system-on-a-chip, including the MPEG-2, MPEG-4 AVC/H.264, and VC-1/WMV9 decoder.

    Scott
     
  15. Jun 7, 2016 #135 of 339
    nrnoble

    nrnoble Active Member

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    Thanks.... I shall call Tivo back and check the pricing again.
     
  16. Jun 8, 2016 #136 of 339
    Chico

    Chico New Member

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    Thanks for that info and I'm a bit jealous of your setup. I'll miss the OLED. It was almost 10 years so I can't complain too much, I did have to replace the power supply last year. At least the drive upgrade is easier.
     
  17. Jun 8, 2016 #137 of 339
    nrnoble

    nrnoble Active Member

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    Likely a revenue stream issue. Cost vs profit.... Been in such meetings where million dollar development projects are discussed. They could consider it a "purchased" software upgrade, but then customers tend to think they are paying for bug fixes, even if its not the case. And, then there's often to be pressure from within not to develop such upgrades because it reduces sale of new units. Likely that customers would rather spend $100 to purchase a MPEG4 upgrade to their existing units than buy a more expensive new model.
     
  18. Jun 8, 2016 #138 of 339
    HerronScott

    HerronScott Well-Known Member

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    Looks like Chico got a refurbished Roamio Basic with All-in/lifetime for $375 so I would hope you would get the same offer.

    Scott
     
  19. nrnoble

    nrnoble Active Member

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    According the Comcast letter sent to me, today was day when everything was to go dark on my S3. When I checked, indeed the HD channels on both turners were blank. However, when I moved to another channel, it took 2-3 seconds, but the HD channel appeared. I continued to check the channels, and all the channels were fine.

    Maybe they attempted to switch over earlier today, and had technical problems, so they rolled everything back to MPEG3.
     
  20. HerronScott

    HerronScott Well-Known Member

    7,590
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    Staunton, VA
    Also remember that broadcast HD channels are supposed to be staying MPEG2 so it's not all HD channels that you would lose access to with an original S3 OLED, but if you can still get to the rest of the cable HD channels then it sounds like they missed their target date. :)

    Scott
     

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