The MPEG-4 letter from Comcast

Discussion in 'TiVo Series3 HDTV DVRs' started by kupe, Jun 4, 2015.

  1. Aug 1, 2015 #21 of 339

    kupe Viva 'la Tivolution!

    Apr 9, 2003


    Here you go Dave. I'm the OP and I received the letter the first few days of June. The letter itself is undated and unsigned. I removed my personal info but the rest is exactly as received.


  2. Aug 1, 2015 #22 of 339

    davezatz Funkadelic

    Apr 18, 2002
    Fairfax, VA
    Awesome, thank you!
  3. Aug 2, 2015 #23 of 339

    unitron Well-Known Member

    Apr 28, 2006
    semi-coastal NC
    Is that a transfer of lifetime from the S3, leaving it unsubscribed and with no resale value, or would they be selling you a different lifetime sub on the S4 or S5?
  4. Aug 3, 2015 #24 of 339

    murgatroyd Don't stop believin'

    Jan 5, 2002
    Berkeley CA
    The deal I'm most familiar with is that when you buy the new TiVo, you get to put Lifetime on your older TiVo for $99. Your current service plan gets swapped to the new TiVo.

    As you said, it's easier to sell the S3 if there's lifetime on it, but it also simplifies transferring any recordings that might be on the S3 that the customer wants to keep. You can't transfer recordings from the old machine to the new if the old machine has no service on it.
  5. Aug 4, 2015 #25 of 339

    emfinlay New Member

    Sep 21, 2008


    They said I could add lifetime to the new unit for 99.99. No mention was made of transferring service. I thought it was decent of Tivo, this was not their fault that the S3unit will become pretty useless. I bought a TCD758250 on Ebay (4 tuners, 2 TB) that I will add to my account with Lifetime when it arrives.
  6. Aug 5, 2015 #26 of 339

    jlb Go Pats!

    Dec 13, 2001
    Burlington, VT
    I'm still trying to understand what it means:

    Does that mean if I only subscribe to "limited basic" for the HD locals that I will be ok? Or does it mean you're ok if you receive those channels OTA via an antenna?

    I need to understand so I can properly start to set my family's expectations about a potential upcoming cost..........
  7. Aug 5, 2015 #27 of 339

    lpwcomp Well-Known Member

    May 6, 2002
    It means that locals will not be converted to MPEG-4, so a Series 3 TiVo will be still be useful.
  8. Aug 6, 2015 #28 of 339

    unitron Well-Known Member

    Apr 28, 2006
    semi-coastal NC
    You might want to double check that offer to see if it's only "You can buy a TiVo from TiVo and get lifetime on it for $99".
  9. Aug 9, 2015 #29 of 339

    Series3Sub Well-Known Member

    Mar 14, 2010
    It seems that while TiVo is offering Lifetime on a new unit for only $99, you still have to pay either full or slightly discounted Roamios. Of course the more desired Plus and Pro are gonna really cost you, even with a discount. Also, factor in having to buy some Minis (the cheaper option to replacing multiple S3, HD, or HDXL units), and this can be a very expensive change-over. I really feel TiVo should be doing more, but the sale of hardware is the only place they are gonna make money from this change, since almost everyone is going to take the $99 Lifetime option. TiVo just can't give away the TiVo boxes, unfortunately. It would be a near total loss to them. Still, it seems not the "love" TiVo likes to talk about and certainly this change is for the rich. I can see a lot of people--who don't even know this forum exists--evealuating the costs and just giving up on TiVo and going with the far more economical MSO DVR's and MSO whole home systems.
  10. Sep 5, 2015 #30 of 339

    Nelson2009 Member

    Mar 20, 2009
    Boston, Ma
    Serious ? I didn't see this coming I still own Tivo HD with lifetime for 6 years
    when is comcast deploy MPEG-4 in Massachuetts?
    Hope able to watch ESPN AMC etc
  11. Sep 6, 2015 #31 of 339

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA
    TiVo is currently listing the following Comcast locations.


    Comcast has begun the transition to the HD Enhanced Program—from HD content in MPEG2 format to MPEG4. This new format delivers crystal-clear HD signal more efficiently than ever before.
    Markets with HD Enhanced Programs

    These areas have already started the transition and have HD Enhanced Programs readily available:

    •Central, CA
    •Fresno, CA
    •Sacramento, CA

    •Augusta, GA
    •Atlanta, GA

    •Champaign, IL
    •Chicago, IL
    •Springfield, IL

    •South Bend, IN

    •Portland, OR

    •Nashville, TN

    This transition means that HD cable channels in these regions will not be viewable on older equipment that is incompatible with the new format.

    NOTE: This only applies to Comcast HD programming. If you do not have a Comcast HD package, you will not be affected by this transition.


    TiVo devices in these areas will be affected in the following ways:

    Roamio Plus/Pro: These DVRs are compatible with MPEG4, but the built-in transcoder for streaming will be incompatible. You will receive your HD channels on the DVR, but will be unable to stream content to other devices.

    Streaming functionality will return in mid-2015, when a Stream software update that provides compatibility with MPEG4 will be released.

    Roamio 4-tuner/Premiere Series: Compatible with MPEG4. No change is required.

    Series3/HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose everything except local HD channels. All other HD cable channels will be incompatible.

    You will need to upgrade to a Roamio Series DVR to continue to receive Comcast HD channels via TiVo. To ease this transition, TiVo has special Roamio upgrade offers for affected customers. Contact TiVo Support to upgrade today.

    Series1 and Series2: You will need to replace your existing cable box with an updated cable box from Comcast to continue to receive content. Existing cable boxes are not compatible with MPEG4.

    Alternatively, if you want to do away with your cable box entirely, take advantage of this opportunity to upgrade to a Roamio Series DVR. Contact TiVo Support to upgrade today.

    TiVo Stream: These devices are not yet compatible with MPEG4. TiVo Stream will not work with the upgraded Comcast HD channels until mid-2015, when a Stream software update that provides compatibility with MPEG4 will be released.

    TiVo is working hard to minimize the impact of this transition on our customers. If you live in the affected areas and own a Series3 or earlier TiVo device, Contact TiVo Support for special upgrade offers.
  12. Sep 6, 2015 #32 of 339

    Nelson2009 Member

    Mar 20, 2009
    Boston, Ma
    Thank you for post it.
    I'm gonna stick with TiVo HD while it still working.
  13. Dec 21, 2015 #33 of 339

    johnh123 Member

    Dec 7, 2000
    Over there
    Has the streaming update come out yet? It is past mid-2015...
  14. Dec 21, 2015 #34 of 339

    klgood1 Member

    Oct 21, 2002
    Frankfort, IL
    I just got my first letter today (that I've seen, anyway), in the SW Chicago suburbs. Anybody else just get notified in the Chicago area? I guess I should pick up a few more mini's to replace my 3 Series 3's. Those things have lasted forever.
  15. Dec 21, 2015 #35 of 339

    lpwcomp Well-Known Member

    May 6, 2002
  16. Dec 21, 2015 #36 of 339

    call-911 New Member

    May 26, 2010

    Yep. In Mokena... Just got it today.
  17. Dec 22, 2015 #37 of 339

    jscopes New Member

    Dec 22, 2015

    I just got my letter (I'm in Bolingbrook)... I can't say that I'm happy however this will be a good opportunity to get onto the current gen of devices.

    I currently have a HD (with lifetime) and a Dual Tuner Premier and I'm adding a 3rd TV to the household so I would soon have a need for a mini. Is the best solution for me going to be to dump everything I currently have and go with a Bolt + 2 minis? This is really not a good time of year for that kind of a cash outlay! When I call Tivo I'm going to really play up the point that I have to toss two perfectly good devices away because of this and see if I can work that into a nice discount.

    Also, did anyone call comcast and get an ETA on when the switch is actually going to happen?
  18. Dec 22, 2015 #38 of 339

    lpwcomp Well-Known Member

    May 6, 2002
    Don't dispose of those S3's too quickly. I got a text on 12/11 asking for people with TiVo HD Series3 and Comcast in Georgia, Illinois, or California to help test something. Maybe they are reconsidering.
  19. Dec 22, 2015 #39 of 339

    Wil Unknown Member

    Sep 26, 2002
    They're probably going to test whether telegrams could be sent over wire by Morse code to the Tivo 3s. I doubt that could ever be made to work on such primitive devices.
  20. Dec 22, 2015 #40 of 339

    shwru980r Well-Known Member

    Jun 22, 2008
    I wonder if Tivo's legal team thinks Tivo would lose if this issue went to court?

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