...I blew up at D*. Below is the e-mail that I sent them, not that I'm expecting anything from them. I'll let you know what I hear.... I'm really upset. Today I was expecting that my local DirecTV installer would be out to upgrade my dish to 3lnb for my new H10-250 DVR (so that I can receive HD signals). My installation was scheduled from 1-5PM and, after 5PM passed and no installer, I called the installer's 800 number. I was told that someone had rescheduled the installation at the local office and gave me the local office number. I then called the local office number where I was told that the call center had changed it (the 1st number I called) because I called in due to a DR's appointment. I did no such thing. When I explained this I was told to call DirecTV, which I did. The representative, while nice, was only able to offer me a $20 credit for a missed appointment. I took it, but it is small consolation for having to burn a vacation day and sitting for 5 hours waiting for someone that never showed up! I'm not sure exactly what I expect you to do, but I am beginning to feel that I'm not valued as a customer. I learned that the H10-250 that I bought is still running Tivo version 3.x software (as opposed to the SD Tivo units running 6.2) and that since you announced your new DVR (non-Tivo) that we will probably never see the 6.2 software upgrade. Add to that the fact that my new unit will never be able to receive new HD channels because it does not support MPEG-4, nor will it ever. I really have no interest in a non-Tivo DVR, not that it matters since it looks like you're focused on providing HD locals for the top markets rather than expanding your national HD feeds. At this point, it looks like I will have to honor my 1 year commitment for the DVR dish uprade but I am really thinking about moving back to cable in early 2007. My local cable company offers most of the same national channels that you do, plus more of my locals in HD. And by that time the new G3 Tivo that supports the CableCARD standard will be out so I will get my HD programming as well as the latest Tivo software. At this point I am not seeing any advantage to sticking with your service. It does not give me any benefits. I realize that this started as a complaint about the installation, but it really was the last straw.