Josh, the delightful TiVo tech support representative, Monday 10/08/2007; ~6 p.m. delivered the absolute WORST service I have received from any company - ever. This guy simply refused to assist me in resolving a cable-card problem. I asked to be transfered to his supervisor and he said sure, it will be 15-20 minutes to speak to his supervisor, Albert. Then . . . he hung up on me. His tone was sarcastic, his voice overrode mine when I was trying to explain, and he simply didn't get off square one in resolving the problem. He was the biggest jerk I have encountered all year and - wait - I'M PAYING FOR THIS SERVICE!!! This is the service I got after waiting a week for my Comcast cable installer to get here with the cable cards, the Comcast guy stating that he wouldn't even install the cards due to the TiVo box requiring a specific Software version starting with 8.3.something.something. instead of the 8.1.something.something. The Comcast guy just told me that I'm S.O.L. and walked out without even attempting to install the cards. Kevin was the contractor's name from the delightful Comcast pool of contractors. What a shifless loser. Came in to punch his timecard and turned around without even making a fair attempt at it. No wonder he is a Comcast contractor. I suppose that attitude won't elevate his career much beyond that.