I often see a lot of bashing of TiVo support, and I thought it would be nice to share a positive story. Yesterday I got home from work to find all of my clocks flashing, apparently the power had went out while I was away. I turned on my Premiere and no shows were showing up on the now playing(My Shows) list and I couldn't get to any of the settings menus. I called TiVo support believing there was a problem with the box. The friendly customer service representative(CSR) determined the TiVo was having trouble accessing the internet. The CSR spent over an hour on the phone with me troubleshooting. This included re-booting the TiVo, connecting and disconnecting the network adapters, changing the network settings on the TiVo, etc. Eventually it turned out that the hub the TiVo was connected to seams to have stopped working (I'm guessing because of a power surge). All of the lights on the device still come on but it does nothing else, which is why it was hard to figure out. So basically TiVo support went out of their way to help me with a network issue that had nothing to do with the TiVo, and they did it while being friendly the whole time. Thanks TiVo support!