After help from ebonovic on this forum, I found a problem with my hr10-250 was just when one local was using tuner 2 (this is an hr10-250, btw). I called the D* CSR line in IDAHO and a VERY nice young lady almost immediately got a tech on a conference call and he verified it might be my receiver. The young lady said that, although I didn't have the D* protection plan for $7.99/mo she could add one to my account (covers BOTH my receivers, dish etc) and she would waive the usual 30 day waiting period. That way they could send me a replacement receiver right away. Now this was Friday evening. She said 2 business day Fedex shipment; be he on Tues. or Wed. I am having my morning coffee this Monday A.M about 9:30AM and the doorbell rings. It is Fedex with my new receiver and a paid for return shipping label. (from what I can tell, this is a brand new unit; not a refurb). I installed the new receiver and after actvation and verifying I had even stronger signal than before and all was fine, I called the Fedex return phone provided by D*. The Fedex CSR asked what time THIS evening thay could pick it up! About an hour later they were here and gone. Oh, the new replacement receiver carries a two year commitment on activation (so, what's 6 more months?) Now, is that service or what? I said before I was reluctant to give out hte Idaho D* number because I am afraid they will get swamped with calls from people tired of talking to someone in the Phillipines or India and change the number, like they did for the retention group, But, here it is: 1-800-739-4388. That bunch KNOWS what they are doing!