Advertisements I knew I was in for a treat when "cancel service" was the second option on the phone tree. I recently moved and can't get cable. I have DirecTV and HD, so my TivoHD is gonna have to go on ebay. I've been a customer of Tivo's since my Series 1 Tivo, then I had a series 2, and I've had 3 Directv Tivos. So I'm calling in to cancel, which I hope is a temporary situation until the new DirecTV Tivos are released. I've tried to call 3 times and get stuck on hold for 15+ minutes before an agent ever answers. The first two times I had other things to do so I hung up. 3rd time I call, choose cancel service from the phone tree and sit on hold the requisite 15 minutes. Then, the IVR system hangs up on me. I did get a ringing sound as if I were being transferred and the CSR bounced the call and I got stuck back in the queue for about 5 minutes, and then bam..disconnected. So now I just called and pressed 0 until it stuck me in the general queue. Tivo really needs to work on customer service. Sure, I chose cancel from the menu, but you don't know why I'm canceling. You should still treat me as a loyal customer (or hell, a customer of one month) with some respect and good service. Maybe I'll still recommend Tivo to friends. Maybe I'll decide not to cancel. Maybe I'll come back later when circumstances change. Or, maybe I'll be treated like this and I'll never speak the word Tivo ever again.