Hi, I activated my first TIVO on December 9th over the phone and ordered the adaptor required to allow the TIVO to change channels on the telewest pace 2000 digital box. A month later and I still havent received it (despite my bank account being debited the same day with the reference 'sky subscription' which confused me completely) Twice TIVO customer services (once I can get through) have told me somebody would call back but they havent. On the most recent call the best they could do is tell me they would email the appropriate person and get back to me. My girlfriend is mocking me, telling me I should have just bought SkyPlus. I understand the adaptor sold (and not yet delivered) by TIVO for 29.99 can be purchased online for £8 from t i v o l a n d d o t c o m (sorry forum software wouldnt let me post url in normal form) So I am going to try this and attempt to get a refund from TIVO. I believe most credit card companies will do this if an online order is not delivered within 30 days. I hope this post may help save some people some time and money.