Advertisements Found out last night that Tivo had not had a successful update call since Nov 4th. We have recently moved from Tiscali (BT line rental) to Talktalk (Talktalk line) on Ash Green exchange. Our BroadBand changed over OK on Nov 10th. I guess the phone may have changed over earlier. I phoned Tivo last night and they suggested adding the ,#090,, prefix to the diallling, which I did. The first Tivo test call failed but the second worked. I then forced a daily call. This did not connect but again a second call connected and then went through to "downloading". The downloading dropped out with the message "call interrupted". I forced a second daily call. It connected second time again and resumed downloading. By then I had looked at this forum and found a post by Alex who said that it would take more than a few calls to complete the download. It took 4 calls in my case. Fingers crossed that Tivo does it on its own tonight. I'm a bit nervous because of all the "failed to connect" events with the prefix. I see that people are assuming this is due to some part of the chain being VOIP. Until we know for sure what the cause is we'll never really be certain of the fix, will we ? Why would manually fixing the modem speed get over VOIP more reliably than a normal line?