Switching to FIOS on my Premiere XL

Discussion in 'TiVo Premiere DVRs' started by hstaniloff, Mar 25, 2011.

  1. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY

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    I am switching over to Verizon FIOS Ultimate HD. I am currently with Brookhaven Cablevision and have one of their M-Cards in my Premiere XL along with one of their tuning adapters.
    Can someone guide me through the cutover and setup steps?

    Here's a stab at it:
    1) Power down the Tivo the night before and unplug the tuning adapter from the unit.
    2) Pull out the current M-Card.
    3) Power up the Tivo and execute the guided setup again. Somehow identifying FIOS as my provider... yada yada... and telling it that I'll supply the CableCard later. I'm a bit fuzzy on this step.
    4) The next day, the Verizon man arrives. He'll connect my Tivo's coax directly to the ONT's MoCA - my Internet service is activated on the 10BaseT port on the ONT already. My voice is on a separate RJ on the ONT.

    Now, with the Tivo powered-up, do I then just insert the M-Card that Verizon provides and all should work? This is where I'm sort of sketchy.
    Thanks!
     
  2. NotVeryWitty

    NotVeryWitty Too Big to Fail

    902
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    Oct 3, 2003
    Central Mass.
    Here's how it worked for me:

    I did steps 1-4 just like you listed.

    Then:

    5) Bring up the CableCard setup page on the Tivo.
    6) Verizon tech installs the M-Card in the Tivo, and then uses his tech laptop to authorize the M-Card (takes 10-20 minutes) -- he'll have an app that talks to the Verizon back-end equipment to authorize your card and possibly pair it with your Tivo.
    7) Once he says it's authorized, test your channels to see that you're getting everything expected (including the premium channels).

    [Regarding your fuzziness on step 3, just follow the instructions on the guided setup -- it will be obvious when you get there.]

    By the way, where are you at?
     
  3. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    Thanks for the details. This is going to be great!
    I'm in Suffolk County Long Island.
     
  4. comma splice

    comma splice Member

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    Feb 4, 2010
    Just had FiOS TV installed, and you're right on the money.

    And you're smart to Repeat Guided Setup as early as possible to avoid that long wait while the installer is there.

    I believe you can just insert the M-Card without going to the CableCard screen, but I'm not sure. It won't hurt the TiVo either way.

    Enjoy!
     
  5. NotVeryWitty

    NotVeryWitty Too Big to Fail

    902
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    Oct 3, 2003
    Central Mass.

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    Good luck, and let us know how it works out for you.

    Do you have an install date yet?
     
  6. aaronwt

    aaronwt UHD Addict

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    Northern...
    I don't let the FiOS tech touch anything with the TiVo. I put the cards in and I use the remote. it's much quicker that way and you don't have to worry about the tech messinging anythig up, like trying to force the cable card in the slot.

    Plus when I set up all my TiVos, I brought them into the same room. So we would get one TiVo done and go to the next while waiting for programming to come up on the previous one. It went very fast this way when setting up four or five TiVos. Everything was done in 30 to 40 minutes if I remember correctly.
     
  7. DonaldBurns65144

    DonaldBurns65144 Member

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    Jan 10, 2011
    USA
    I pulled the M card out of our FIOS box and stuck it in the Tivo. Hooked up the Coax, HDMI, the network cable (hard-wired in my case) and powered it up. I can't remember if it tested the network first or if it asked me if I had the Queens, NY FIOS channels (my local FIOS) first, but more or less followed the Tivo setup steps as they came up. Worked just fine.
     
  8. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    The FIOS man is coming today! Can't wait. I'll report back on this thread what I did and how it went.
     
  9. aaronwt

    aaronwt UHD Addict

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    What if it's a woman? :D
     
  10. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    I was going to post this the other day, but I ran out of day!

    FIOS Installation
    The FIOS installer was here yesterday. I performed the steps outlined in the beginning of the thread. Went through the guided setup again - selecting "Verizon FIOS Queens" as my provider. It's the only thing that looked correct. Using the Verizon channel listings off the website, I proceeded with the guided setup by answering the questions about what channels I receive etc. The unit went online, connected and downloaded the info, and loaded it. It finished and informed me that I have enough of the guide to get me through the next day or so and that the box will continue to update yada yada. It informed me that I could press the Tivo Central button but would not receive any of the premium digital channels until the M-card was activated. When I did that I got a blank screen and the unit was unresponsive to commands from the remote. I heard the famous Tivo sound (be-doop), but nothing was appearing on the screen - it was just blank. Scary. But I proceeded.
    We then took the new FIOS cable card and inserted it in to the Tivo Premiere so we could get all the numbers off the card - including the Host ID. The M-card configuration screen now appeared even though it was just blank a minute ago, so I know the box wasn't frozen. This is clearly a bug. I had my iPhone on me, so I took a picture of the screen as I like to keep a photo of the configuration numbers on the M-card just in case.
    Next, the installer copied some numbers down and then we went downstairs and unplugged my Internet router from the ONT and hooked up his router temporarily. He claimed he had to add his router in order to get his tech laptop online so he could provision the M-card for my Tivo. I let him spin his wheels with that; it took him a long time to get through connecting and provisioning his router and to get through the configuration in order to activate the card. It was painful to watch.
    After he was done, we went back upstairs (my stuff is directly below my entertainment system in the basement) and observed that the guide was displaying and I could channel surf. I surfed around a bit to verify that the channels looked correct and at first glance all appeared well.
    We went back downstairs and he proceeded to muddle his way through his horrible software on his horrible Panasonic Win-doh's PC running XP in order to take his router out of my configuration. That again took him a chunk of time. They really need to update the process for these poor guys. It was so painful to watch. In the end, he was successful.
    We plugged my Airport Extreme Base Station back in to the ethernet port on the ONT and all was well on the network side. My digital voice service was also working as before.
    We went back upstairs and surfed around on the Tivo and the picture looks at least as good if not better than Cablevision. I shook his hand and sent Mr. FIOS Installer on his way.
    I went back to my Tivo and pressed the Tivo Central button and a blank screen came up and the Tivo became unresponsive as before. I heard the be-doop and saw the lights change on the front panel, but nothing on the screen. I power-cycle my plasma; still nothing. So I rebooted my Tivo. It came back up and jumped right to the M-Card configuration screen where it appeared to be hung. No response from the remote. Now I was upset because this looks like a Tivo problem and all I did was rerun the guided setup to change providers and all this starts happening!
    I, once again, rebooted the Tivo. Now Tivo Central appears as normal and all seems to be operating. I'll have to go through the channels and setup the guide to my liking as there are ton more channels and thus some of them I won't want in the guide. But it all seems to be behaving as before. But now I'm on FIOS and the picture seems great. All-in-all, it was stressful and a long day of fooling around with TiVO and all. It just shouldn't be this hard. Tivo really needs to improve the experience of configuration if they are to survive.

    Picture Quality Seems Different
    After surfing around a bit, I do notice a difference in the picture. The Cablevision HD image, let's say for example on CNN HD seemed to be a bit "louder" as in very high contrast and raging sharpness where the FIOS HD is a bit "lower" as in less contrast and softer sharpness. I think it's a good picture but it definitely seems different. I also notice, for example on CNN HD, that the commercials are in letterbox a lot and of course the commercials seem like a different mix - lending to the whole "different" feel to FIOS HD. Does anyone have any input on my observations about picture quality on FIOS HD vs Cablevision's HD? I'm curious.
    I'll continue to surf and will probably get used to the new feeling of FIOS HD.
     
  11. Gregor

    Gregor Wear Your Mask! TCF Club

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    Feb 18, 2002
    FIOS does not re-compress the video content, it's sent to you as recieved, as Cablevision (and other cable providers) do.

    The result is better picture quality. When I switched from Comcast to FIOS, there was a noticable difference.
     
  12. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    So, are you saying that I'm experiencing a better picture and just don't know it because I've been under the veil of Cablevision's lack of quality and didn't know any better?
     
  13. aaronwt

    aaronwt UHD Addict

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    I don't know about Cablevision, but that was certainly the case here with Comcast. Comcast in my area is still sticking three HD channels in the space that FiOS puts two.
     
  14. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    Well, it would seem that I am not getting all the channels I'm suppose to be getting. Some of the HD channels are blank on my screen. Others are coming up pixelated with interference.
    So far, I'm not that impressed with FiOS TV.
    Any thoughts?

    UPDATE
    I went thought a ton of my channels and I'm not getting a lot of the channels - screen is blank. Some of the channels I am not receiving are "scrambled" - pixelated. I'm rebooting my Tivo Premiere now thinking that it is something to do with the box, but I don't think so.
    So far, I'm not impressed with FiOS on Tivo.
     
  15. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    After the reboot, still no channels, still pixelated channels.
    I called Verizon and got right through to customer support - they're actually very very good on the phone. Since I am not using their router on my network, they can't reset the M-Card, so they have to roll a truck and provision another card as he suspects that the card I have is bad.
    So we'll see. What an ordeal.
     
  16. aaronwt

    aaronwt UHD Addict

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    You could have a bad card. When I first got FiOS, they only had single stream cards and I initially got six of them. A few hours after the tech left one of the cables cards crapped out and caused a bunch of problems like that.

    I am assuming that the channels were working when the tech was there? The tech should not have left if you were not receiving all the programming.

    I always have their router handy to switch to. Since FiOS will typically not trouble shoot anything if you are not using their router. So if there is any kind of issue I will temporarily switch from my Dlink to one of the Actiontec routers they gave me. I have three of them now to choose from.
     
  17. hstaniloff

    hstaniloff New Member

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    Jun 13, 2003
    Long Island, NY
    I'll confirm that they are giving me a multi-stream card, but I think they are since I was able to flip-flop between tuners.
    I won't use their router and I won't have it on my network. Just how much equipment do we all need in our homes??? Absurd.
    I think it's a bad M-card.
    It seemed like a lot of the channels were working, but hey, who has the time to go through every channel while the tech is tapping his foot to leave to his next job?
    Do I just yank out the card while the Tivo is powered-up and shove the new card in? I hope so... Then I'm assuming he will go through his provisioning again on his crappy tech equipment. I pin the tech equipment at 15 years old. Takes forever...
     
  18. aaronwt

    aaronwt UHD Addict

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    Northern...
    I didn't mean to imply that they could have given you anything but an M card. THat is all they should be using. Just that a card can go bad and cause problems.

    The tech should just have a ruggedized laptop to connect to their network to input the proper info. At least that was always the case here whenever I had a tech out. Here they just connected through the verizon wireless network for their access.
     
  19. hstaniloff

    hstaniloff New Member

    32
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    Jun 13, 2003
    Long Island, NY
    Understood about the M card.
    Yeah, the tech had a old Panasonic that he connected to his network. I'm just saying that it's seems really arcane to have to connect through their router. True, they would have to if the person was using a standard router from a provider and is now cutting over to Verizon. But I have my router in place, working and on their fast Internet. So they should be able to tunnel over the Internet to their servers - not have to go through any particular hardware to get there. That's all I'm saying.
    I'll report back after the encounter with the tech.
    Thanks!
     
  20. shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
    You should use your tivo's diagnostic screen to see what the power percentage is and the SNR on various channels that are causing problems. FIOS tech will check the power to match the motorola boxes. Tivos have picky tuners and should have the power in the 75% to 95% range and SNRs about 31db or so. If they are all set to 100% then your signal is too "hot" and you should add an attenuator. A hot signal can cause the channels to come and go as the OOB ( Out of Band ) signal may not be tuned properly, all the time. If the tech is coming he should have attenuators and also a low-pass filter, the low pass filter removes the MOCA signal before it gets to the Tivo. There are lots of threads on Tivo HD and FIOS installations, they apply to the Premier as well.

    Personally I have no problems with the Actiontec router, I don't use its wireless but use my old wireless router as a wireless access point.

    They do not need the Actiontec router to reset a cablecard. The reset signal is sent on the OOB channel from their head-end.

    And with FIOS you can remove and install the M-card without a problem, this will reset the cablecard. It may take up to 5 minutes to program your channels.
     

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