Summer Breeze Sale of a Lifetime. Save $450!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by DVR_Dave, Jul 27, 2018.

  1. Sep 7, 2018 #521 of 568
    jlb

    jlb Go Pats!

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    Burlington, VT

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    Well, I’m guessing the page won’t work on iOS. Sooooo I’ll have to add a ticket in the morning. I hope our boxes are a ok in the am.


    Sent from my iPhone using Tapatalk
     
  2. Sep 7, 2018 #522 of 568
    Lurker1

    Lurker1 Well-Known Member

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    Whoever is in charge of customer communications at TiVo has been doing a horrible job lately. Several poorly-worded, misleading, and/or outright false announcements in a row, and they keep getting worse. Are the inmates running the asylum now?
     
  3. Sep 7, 2018 #523 of 568
    kdmorse

    kdmorse Well-Known Member TCF Club

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    Germantown, MD
    What really silly, (Besides the main silliness), is that there was no need for this email at all.

    Urgent News - Oops, we're accidentally giving you an extra day before we shut off your old box.

    Is there any legitimate circumstance where anyone would actually care? Why did this email even exist?
     
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  4. Sep 8, 2018 #524 of 568
    jalind

    jalind John

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    Terra, 3rd...
    I just received the email this evening about deactivating all five of my TiVo boxes in a massive TiVomageddon tomorrow.

    I have five of them, all with lifetime service. Three are Series 4 Premier XL. They're online and operating with cable cards. Number four is a HD XL and number five is a Series3 HD. Those two are offline in mothballs without cable cards. Even though they're dormant, but they've never been canceled and I've no intention of ever canceling them. They were replaced with a pair of Premier XL boxes two years ago when TiVo shut down some of the Series 3 box functionality (already had one Premier XL). IIRC it was the search feature or something related to it. The Series3 HD would only be functional for OTA use now.

    I received a "Summer Breeze" promotion email for BOLT upgrade but didn't use it as I'm plenty happy with my three Premier XL boxes. This email took me by complete surprise. I'm calling TiVo customer service tomorrow to ask them why they're deactivating all my Tivos, none of which should be deactivated!

    John
     
  5. Sep 8, 2018 #525 of 568
    tivoboy

    tivoboy Member

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    Got the same email, have an older premier, a P4XL, a roamio and a bolt, all with lifetime. Odd thing is, at the moment, I can't get the tivo app to let me login to the P4XL and BOLT that are on the same account.
     
  6. Sep 8, 2018 #526 of 568
    Steve Tack

    Steve Tack New Member

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    Whew, glad to see I'm not alone. What a strange, strange e-mail.

    I can only assume they are deactivating an old HD XL that died about 10 months ago. I replaced it with an OTA Roamio that came with lifetime service, which I assume is safe from whatever Thanos-level event this is. Yeah, if I never got the e-mail, I would never know the difference I assume, but now I'm kind of weirded out.
     
  7. Sep 8, 2018 #527 of 568
    CoolB

    CoolB New Member

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    Just saw someone post over in a Tivo thread on Reddit that they got an e-mail response from Tivo Support stating...

    "Thank you for contacting TiVo Email Support.

    We advise you to disregard the email that was sent, since you didn't participate in our "Summer Breeze" promotion. Rest assured that the service on your TiVo device will continue. We apologize for the inconvenience this caused you."

    So, looks like this was indeed a snafu, and that things should carry on as normal tomorrow.
     
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  8. Sep 8, 2018 #528 of 568
    Sparky1234

    Sparky1234 Well-Known Member

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    Marketing fiasco or out of business?

    All my TiVos - Bolt, Roamio, Premiere, minis show "cancel service." Hope TiVo corrects the error soon!
     
  9. Sep 8, 2018 #529 of 568
    CharlesH

    CharlesH Member

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    That is a button you can press to cancel service (whatever that means for lifetime), not a status message that says that the service is cancelled.
     
  10. Sep 8, 2018 #530 of 568
    Worf

    Worf Well-Known Member

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    Yes, I got this email as well. Tried to log in and was asked to change my password. Except that when I do so, the site keeps rejecting my temporary password. Go figure.

    No, I did not use this promo either.

    And yes, there will be a whole big crapshow if they deactivated everyone's TiVo regardless... most likely big enough that they'd either be forced to reactivate TiVos they could not reactivate, or have to give everyone new units to replace their dead ones.

    (And I like my S3... I love the display on the front).
     
  11. Sep 8, 2018 #531 of 568
    mahermusic

    mahermusic Deadlines Amuse Me

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    Well, it's "tomorrow" already. Are your TiVos still operating as normal? If so, then I wouldn't bother calling. The smarter amongst us have figured out that the sky isn't falling, and emails were sent out in error, so I wouldn't waste your time on hold. However, it IS a Saturday, and if you haven't anything else to do...
     
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  12. Sep 8, 2018 #532 of 568
    Anotherpyr

    Anotherpyr Active Member

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    I participated and did not get an email.

    I’m guessing that like mine that has expired next to it, the extended warranty has expired.
     
  13. Sep 8, 2018 #533 of 568
    marlond

    marlond New Member

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    Dec 23, 2004
    New York City
    I'm away from home in the middle of a camping trip right now. I check my mail when I get this message. I figure I'll sort it out when I get home. I'll get online... and start shopping for an Apple TV.
     
  14. Sep 8, 2018 #534 of 568
    Al H

    Al H New Member

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  15. Sep 8, 2018 #535 of 568
    Al H

    Al H New Member

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    Aug 11, 2017
    Yes indeed its Saturday and yes my tivo is still working even though I dident take the promotion.
    As you said I'm not calling if box st li ll works.
    Premier 4 with lifetime
     
  16. Sep 8, 2018 #536 of 568
    Al H

    Al H New Member

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  17. Sep 8, 2018 #537 of 568
    Al H

    Al H New Member

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    Or perhaps they are doing a great job at communicating. Don't forget they are losing money on all use lifetime service people so maybe email was intentional knowing at least some people will buy new?
     
  18. Sep 8, 2018 #538 of 568
    unclehonkey

    unclehonkey Well-Known Member

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    I wish I would have kept my S3 when I had it years ago. Sold it (needed the money...it had lifetime on it) and wish I still had it.
     
  19. Sep 8, 2018 #539 of 568
    toy4x4

    toy4x4 Member

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    Just got the email this morning. IMO, they are trying to get people to think they have to transfer and buy a new one. Don't care.. And mess with my Tivo/Lifetime, I'll go with a different product.
     
  20. Sep 8, 2018 #540 of 568
    tivoboy

    tivoboy Member

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    Is anyone else having a hard time logging into mobile apps? I can’t login to any account on any device.
     

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