Summer Breeze Sale of a Lifetime. Save $450!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by DVR_Dave, Jul 27, 2018.

  1. Sep 7, 2018 #521 of 568

    jlb Go Pats!

    Dec 13, 2001
    Burlington, VT


    Well, I’m guessing the page won’t work on iOS. Sooooo I’ll have to add a ticket in the morning. I hope our boxes are a ok in the am.

    Sent from my iPhone using Tapatalk
  2. Sep 7, 2018 #522 of 568

    Lurker1 Well-Known Member

    Jun 4, 2004
    Whoever is in charge of customer communications at TiVo has been doing a horrible job lately. Several poorly-worded, misleading, and/or outright false announcements in a row, and they keep getting worse. Are the inmates running the asylum now?
  3. Sep 7, 2018 #523 of 568

    kdmorse Well-Known Member TCF Club

    Jan 29, 2001
    Germantown, MD
    What really silly, (Besides the main silliness), is that there was no need for this email at all.

    Urgent News - Oops, we're accidentally giving you an extra day before we shut off your old box.

    Is there any legitimate circumstance where anyone would actually care? Why did this email even exist?
    unclehonkey and cpm0813 like this.
  4. Sep 8, 2018 #524 of 568

    jalind John

    Feb 27, 2005
    Terra, 3rd...
    I just received the email this evening about deactivating all five of my TiVo boxes in a massive TiVomageddon tomorrow.

    I have five of them, all with lifetime service. Three are Series 4 Premier XL. They're online and operating with cable cards. Number four is a HD XL and number five is a Series3 HD. Those two are offline in mothballs without cable cards. Even though they're dormant, but they've never been canceled and I've no intention of ever canceling them. They were replaced with a pair of Premier XL boxes two years ago when TiVo shut down some of the Series 3 box functionality (already had one Premier XL). IIRC it was the search feature or something related to it. The Series3 HD would only be functional for OTA use now.

    I received a "Summer Breeze" promotion email for BOLT upgrade but didn't use it as I'm plenty happy with my three Premier XL boxes. This email took me by complete surprise. I'm calling TiVo customer service tomorrow to ask them why they're deactivating all my Tivos, none of which should be deactivated!

  5. Sep 8, 2018 #525 of 568

    tivoboy Member

    Jan 14, 2002


    Got the same email, have an older premier, a P4XL, a roamio and a bolt, all with lifetime. Odd thing is, at the moment, I can't get the tivo app to let me login to the P4XL and BOLT that are on the same account.
  6. Sep 8, 2018 #526 of 568
    Steve Tack

    Steve Tack New Member

    Dec 11, 2017
    Whew, glad to see I'm not alone. What a strange, strange e-mail.

    I can only assume they are deactivating an old HD XL that died about 10 months ago. I replaced it with an OTA Roamio that came with lifetime service, which I assume is safe from whatever Thanos-level event this is. Yeah, if I never got the e-mail, I would never know the difference I assume, but now I'm kind of weirded out.
  7. Sep 8, 2018 #527 of 568

    CoolB New Member

    Nov 5, 2015
    Just saw someone post over in a Tivo thread on Reddit that they got an e-mail response from Tivo Support stating...

    "Thank you for contacting TiVo Email Support.

    We advise you to disregard the email that was sent, since you didn't participate in our "Summer Breeze" promotion. Rest assured that the service on your TiVo device will continue. We apologize for the inconvenience this caused you."

    So, looks like this was indeed a snafu, and that things should carry on as normal tomorrow.
    unclehonkey and cpm0813 like this.
  8. Sep 8, 2018 #528 of 568

    Sparky1234 Well-Known Member

    May 8, 2006
    Marketing fiasco or out of business?

    All my TiVos - Bolt, Roamio, Premiere, minis show "cancel service." Hope TiVo corrects the error soon!
  9. Sep 8, 2018 #529 of 568

    CharlesH Member

    Aug 29, 2002
    That is a button you can press to cancel service (whatever that means for lifetime), not a status message that says that the service is cancelled.
  10. Sep 8, 2018 #530 of 568

    Worf Well-Known Member

    Sep 15, 2000
    Yes, I got this email as well. Tried to log in and was asked to change my password. Except that when I do so, the site keeps rejecting my temporary password. Go figure.

    No, I did not use this promo either.

    And yes, there will be a whole big crapshow if they deactivated everyone's TiVo regardless... most likely big enough that they'd either be forced to reactivate TiVos they could not reactivate, or have to give everyone new units to replace their dead ones.

    (And I like my S3... I love the display on the front).
  11. Sep 8, 2018 #531 of 568

    mahermusic Deadlines Amuse Me

    Mar 11, 2003
    Well, it's "tomorrow" already. Are your TiVos still operating as normal? If so, then I wouldn't bother calling. The smarter amongst us have figured out that the sky isn't falling, and emails were sent out in error, so I wouldn't waste your time on hold. However, it IS a Saturday, and if you haven't anything else to do...
    rdrrepair and Al H like this.
  12. Sep 8, 2018 #532 of 568

    Anotherpyr Active Member

    May 6, 2015
    I participated and did not get an email.

    I’m guessing that like mine that has expired next to it, the extended warranty has expired.
  13. Sep 8, 2018 #533 of 568

    marlond New Member

    Dec 23, 2004
    New York City
    I'm away from home in the middle of a camping trip right now. I check my mail when I get this message. I figure I'll sort it out when I get home. I'll get online... and start shopping for an Apple TV.
  14. Sep 8, 2018 #534 of 568
    Al H

    Al H New Member

    Aug 11, 2017
  15. Sep 8, 2018 #535 of 568
    Al H

    Al H New Member

    Aug 11, 2017
    Yes indeed its Saturday and yes my tivo is still working even though I dident take the promotion.
    As you said I'm not calling if box st li ll works.
    Premier 4 with lifetime
  16. Sep 8, 2018 #536 of 568
    Al H

    Al H New Member

    Aug 11, 2017
  17. Sep 8, 2018 #537 of 568
    Al H

    Al H New Member

    Aug 11, 2017
    Or perhaps they are doing a great job at communicating. Don't forget they are losing money on all use lifetime service people so maybe email was intentional knowing at least some people will buy new?
  18. Sep 8, 2018 #538 of 568
    Mr Tony

    Mr Tony formerly known as "unclehonkey"

    Dec 20, 2012
    Mankato, MN
    I wish I would have kept my S3 when I had it years ago. Sold it (needed the had lifetime on it) and wish I still had it.
  19. Sep 8, 2018 #539 of 568

    toy4x4 Member

    Jun 23, 2008
    Just got the email this morning. IMO, they are trying to get people to think they have to transfer and buy a new one. Don't care.. And mess with my Tivo/Lifetime, I'll go with a different product.
  20. Sep 8, 2018 #540 of 568

    tivoboy Member

    Jan 14, 2002
    Is anyone else having a hard time logging into mobile apps? I can’t login to any account on any device.

Share This Page

spam firewall