Several months ago we moved to a new house about 2 miles from our old house. Suddenlink transferred service from the old address to the new. My Premiere and Roamio made the move just fine. The Bolt started having problems about a week later. At first it was picture quality (pixelation and ghosting) and then it started dropping channels. Then it was unable to tune any channels at all. I moved it to one of the bedrooms until I was ready to do battle with it. Several months later I exchanged the Cablecard at the Suddenlink office. When I was unable to get it to pair, I had a tech out who was also unable to get it to pair. He told me to go to the Suddenlink office and get Two cards, "Maybe one will work." I just spent 3 hours on the phone and was still unable to get either one to work. The tech told me that they were unable to add them because the card were not in Suddenlink's inventory. Anyone have a suggestion on how to get Suddenlink to get their Cablecards to work? Is there some kind of secret handshake or magic incantation that I need to do?