Stuck on Welcome Powering Up after replacing power supply and HD

Discussion in 'TiVo Series3 HDTV DVRs' started by PoweringUp, Dec 28, 2019.

  1. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    I know there are tons of threads on this topic but I have replaced the power supply and the hard drive and am still having this issue. Wondering what else it could be...

    My TiVo Series 3 TCD652160 first started having issues after a power outage in our area.

    When the house power came back on my Tivo did not power back up. Nothing happened on the unit when plugged in (no lights, fan or hard drive spinning).

    Replaced the power supply and the unit powered on to the the Welcome Powering up screen.

    Next replaced the hard drive with a identical TCD652160 Western Digital hard drive.

    Same result, powers up to Welcome Powering Up and does not advance from there. Hard drive seems to be spinning. There is a solid green light on the front of the unit and lights near the ethernet port on the back.

    What else could be the problem? Is it a motherboard issue?

    Got all of my replacement parts from Ebay with sellers stating that the replacement parts are in working condition.

    Have called Tivo support 3 times. One lady told me to replace the hard drive and the other times they just wanted to refer me to Weaknees or to upgrade my Tivo stating it is a hardware failure.

    Have lifetime so trying to salvage this unit. 20191228_111347_1577554586479_resized.jpg 20191228_111418_1577554585187_resized.jpg
     
  2. DVR_Dave

    DVR_Dave Well-Known Member

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    Did you install the proper image on the replacement hard drive?
     
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  3. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    Yes it was sold as a hard drive from my Tivo model TCD652160. The fact that I am getting the same error with my old hard drive and the new one make me think the problem is maybe something else? Screenshot_2019-12-28-12-56-41.png
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    There are currently no new power supplies, so what you may get is about just as old as your original.
    The same goes for the hard drive. As it will not go past the powering up screen, the hard drive may be at fault. (Also just as old)
    You would be better to get a WD Red WD10EFRX or the max of WD20EFRX and put a matching model image on it.
     
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  5. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    Thanks for the reply.
    I just can't believe I am getting an identical issue on two different hard drive with the replacement hard drive sold to me as in working condition.
    I do have a WD 320 gb hard drive but it does not have the Tivo software on it. Is there an easy way to put the software on it? I dont have SATA cables, etc for the standard process.
     
  6. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Its relatively easy to put an image on a drive. It needs to be blank, not let any computer initailize/format it. If you use Windows, then a program called WinMFS will work to back up and restore images. It would only work on models up to Series 3.

    Of course, you would need to connect the drive to the computer via SATA or USB-to-SATA adapter or drive dock.
     
  7. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    Would you be able to PM me the TCD652160 image and any instructions that you have?
    A USB-to-SATA adapter would work for this? Any specific adapter that you recommend?

    Thanks ThAbtO, I see you have helped many people on this forum!
     
  8. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Sent.


    I hope you would use a brand new drive. Using an old drive as you have would only promote the issue again sooner or later. Tivos are picky on drives, and the power supply is wimpy so low power drives are recommended, WD Red WD10EFRX/WD20EFRX. Any other drives with higher power rating would not get you past that power up screen.
     
  9. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    I do have a brand new WD3200AAJS that I hope will work...

    Any recommendations on the USB-to-SATA adapter? Will any USB-to-SATA adapter work?
     
  10. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Any USB would work.

    That drive is a 7200 RPM drive and would over power the power supply and create more heat.
     
  11. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    I knew you were going to say that!
    I will attempt to get any drive working first then optimize the drive.
     
  12. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Not ANY drive will work in a Tivo. Recommended drive is WD Red (Not Pro or 7200+ RPM). WD10EFRX or WD20EFRX is your best drive available. No optimization needed on Tivo.
     
  13. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    Isn't the original drive in Series 3 (model TCD652160) a WD1600AVBS? Which is 7200 RPM.
     
  14. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    5400 rpm.
     
  15. PoweringUp

    PoweringUp New Member

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    Dec 28, 2019
    I am back up and running. Thank you so much ThAbtO and others!
     

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