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Stuck on Getting Program Info

Discussion in 'TiVo Help Center' started by merit, Jan 10, 2016.

  1. Jan 10, 2016 #1 of 3
    merit

    merit New Member

    4
    0
    Apr 5, 2010

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    I have a TiVo Premiere. We just moved and I'm trying to get the tivo set up to just do OTA (we dropped cable). Guided setup seemed to be going fine, it went through the first phase then said it was checking what antenna channels I received then went into "Getting Program Info" and has been stuck on Preparing for about 2 hours now.

    How long should I wait? Seems like the only way to back out and start over would be to pull the plug.
     
  2. Jan 11, 2016 #2 of 3
    bwhitney

    bwhitney Member

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    Apr 12, 2009
    Kearneysvill...
    I recommend you read the thread a few posting up titled "Updating but no new guide data?" as many of us can't get any Guide data, and, in my case, the latest beta software as I am beta testing fixes for a Roamio signal strength problem.

    I recommend you call Customer Service, or chat with them, and see what they say.

    Brad
     
  3. Jan 11, 2016 #3 of 3
    merit

    merit New Member

    4
    0
    Apr 5, 2010
    It eventually came through, took about 3 hours. I've never understood what it's doing during those things but I guess wait-and-see is the best policy.
     

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