Stuck on black screen after backing out of apps. Happens once every 2-3 days.

Discussion in 'TiVo Stream 4K' started by JeffInDFW, Oct 18, 2020.

  1. sssSMOKING

    sssSMOKING New Member

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    Jan 22, 2020

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    I will sure give that a try. thanks for the info. I will let you know how it goes.

    Update>Well I do not see Android tv home updates.
    I am either looking at the wrong spot or I have already deleted it when I first received and don't remember. Can you point me to the right spot Alex_7 ??
    Thank you sir.
     
    Last edited: Oct 27, 2020
  2. Alex_7

    Alex_7 Well-Known Member

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    Jun 24, 2020
    No problem
     
  3. sssSMOKING

    sssSMOKING New Member

    29
    2
    Jan 22, 2020
    Update>Well I do not see Android tv home updates.
    I am either looking at the wrong spot or I have already deleted it when I first received and don't remember. Can you point me to the right spot Alex_7 ??
    Thank you sir.
     
  4. sssSMOKING

    sssSMOKING New Member

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    Jan 22, 2020

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    Well this was far from easy to find. I think I've located it.
    Thank you Fattymcbuckles
     
  5. sssSMOKING

    sssSMOKING New Member

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    Jan 22, 2020
    Hey guys give this link a try.

    Hope it makes finding Android TV homescreen a little easier.
     
    fattymcbuckles likes this.
  6. Dan Coleman

    Dan Coleman New Member

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    Nov 9, 2019
    I find that before I use apps that rebooting then putting it to sleep and then waking it up after has solved these sorts of issues.
     
  7. xberk

    xberk Active Member

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    Dec 3, 2011
    I'm confused. I thought the point was to avoid having to reboot the TS4K .. I disabled the Tivo Stream app (as suggested above) .. so far that is working.
     
  8. Furmaniac

    Furmaniac Active Member

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    Apr 3, 2018
    How do I go to "system apps" (main settings?) if I can't get to the main Android screen?

    Also, the remote doesn't do volume and mute anymore for my Panasonic TV.
     
  9. sssSMOKING

    sssSMOKING New Member

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    2
    Jan 22, 2020
    try rebooting your Tivo4k, that should bring back the main screen.
     
  10. Alex_7

    Alex_7 Well-Known Member

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    Jun 24, 2020
    Unplug and plug back in to reboot
     
  11. mattyro7878

    mattyro7878 Well-Known Member

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    Nov 27, 2014
    Southern CT
    This is an ongoing issue. "Plugging and unplugging" is not a work around if you need to unplug every other day. As I have said it n the past, I don't enjoy crapping on TiVo or it's future but c'mon... something like this should be fixed straight away. Maybe I should plug it into it's own power strip and I can just flick the switch twice a day.
     
  12. Alex_7

    Alex_7 Well-Known Member

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    Jun 24, 2020
    Purchasing the new google tv chromecast is your fix.
     
    foghorn2 likes this.
  13. Inundated

    Inundated Face For Radio TCF Club

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    Sep 9, 2003
    Northeast Ohio
    I don't use my TiVo Stream 4K nearly as often as my Roku Streaming Stick+, but I have also experienced this...and the only way out is unplugging/replugging. I usually just give up at that point and go back to the Roku...
     
  14. xberk

    xberk Active Member

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    Dec 3, 2011
    Using Settings, I disabled the Tivo Stream App 4 days ago .. no black screens since. Very happy with my TS4K (love the remote) ... however, a friend of mine wanted to get a "dongle" to handle Netflix, Prime etc ... I could NOT recommend the TS4K because of the Black screen issue .. Tivo needs to address this issue ..
     
    Inundated likes this.
  15. Inundated

    Inundated Face For Radio TCF Club

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    Sep 9, 2003
    Northeast Ohio
    I will have to try this when I get home. I have basically been running the TS4K as an Android TV box and ignoring the Tivo Stream app anyway.

    But you're right, for those who do use the Tivo Stream app, this definitely needs a fix!
     
  16. Inundated

    Inundated Face For Radio TCF Club

    25,248
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    Sep 9, 2003
    Northeast Ohio
    Update: Disabling the TiVo Stream app seems to work so far...no black screen since.
     
    blackngold75 and Alex_7 like this.
  17. xberk

    xberk Active Member

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    Dec 3, 2011
    As I said above, I couldn't recommend TS4K to a friend because of the black screen issue .. He wound up getting a Google TV Chromecast. We got it installed and working. The next day he could not get the Chromecast to wake up .. Same issue as Tivo .. he had to reboot the chromecast to get it going again.

    This type of issue, in general, may be something very hard to track down as everyone has a different setup with different variables that result in having to reboot the device. We shall see overtime how often my friends Chromecast needs rebooting compared to my TS4K. But as I said, very hard to determine what's wrong due to all the variables.

    But -- setting this aside, I got a look at the Chromecast at my friends house and actually I like the look and feel of TS4K better.
     
  18. osu1991

    osu1991 Well-Known Member

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    Mar 6, 2015
    Oklahoma
    Beta release for the black screen fix goes out tomorrow, then 10% on Nov 10 and full release on the 17th unless they halt it.

    Still no HDR always on fix. :mad:

    Code:
    https://www.reddit.com/r/Tivo/comments/joowwx/black_screen_firmware_update_november_update/?utm_source=share&utm_medium=web2x&context=3
     

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