Stuck Getting Program Info

Discussion in 'TiVo Series3 HDTV DVRs' started by rjgibson0066, Dec 29, 2011.

  1. rjgibson0066

    rjgibson0066 Member

    93
    0
    Feb 12, 2007
    I moved and had new cable cards installed. Everything was fine, to include loading program information. However when I decided to run Guided Set Up, it gets stuck the second time at "Preparing".

    I pulled the plug after an hour, but after powering up I am returned to Guided Set Up and can't get out without going through the process.... where again I hang.

    I called Tivo and they tell me there must be something wrong with the box, you can't get out of Guided Set-Up unless it finishes, so I need to do an exchange. WFT - the box was working fine until I decided to run Guided Set-up.

    I don't really want to exchange as I added a 1TB hard drive years ago.

    Any suggestions?
     
  2. rifleman69

    rifleman69 Member

    853
    0
    Jan 6, 2005
    Oregon
    Let it run overnight if you can see if that clears it up.
     
  3. rjgibson0066

    rjgibson0066 Member

    93
    0
    Feb 12, 2007
    Yeah, don't really have a choice. But if in the morning I am still "Preparing" I am going to be disappointed to say the least.
     
  4. rjgibson0066

    rjgibson0066 Member

    93
    0
    Feb 12, 2007
    It finally processed through - not sure why it took so long.
     
  5. Teeps

    Teeps Well-Known Member

    2,125
    81
    Aug 16, 2001
    Torrance,Cal...
    The "preparing" process can take up to 12 hours on TiVos' with upgraded HDDs.

    Does your new cable service use a tuning adapter?
    If so, you might want to look at this thread:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=472857
     
    ammodave likes this.

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