Stream 4k won't connect to WiFi

Discussion in 'TiVo Stream 4K' started by BigC, Jun 28, 2020.

  1. BigC

    BigC New Member

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    Apr 27, 2020
    When I first got my Tivo Stream 4k it connected to my WiFi network without a problem. I recently was moving my network equipment around and now my Stream 4k won't connect to my WiFi network. All my other devices are connecting wirelessly without issue. My main network does not transmit the SSID. I have a guest network that does transmit the SSID. The Stream 4k "sees" the guest network. It shows full signal. When I go to connect, I put in my WiFi key and then after the Stream 4k tries to connect then comes back with a message that says it can't find the network. Same things happens with my main network. I've reset the Stream 4k with the same issue.

    The Stream 4k is no more than 10-15 away from my router.

    Any suggestions or thoughts on how to correct his problem.

    Thanks.

    Thanks.
     
  2. moyekj

    moyekj Well-Known Member

    12,157
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    Jan 23, 2006
    Mission...
    One suggestion: Temporarily change your wireless router to advertise the SSID, then join the TS4K to it, then turn off SSID advertising. I've run into several WiFi devices over the years that can't connect blindly to an SSID by name.
    I question these days though that turning off SSID advertising really does anything effective on the security front anyway (I used to do it too).
     
  3. BigC

    BigC New Member

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    Apr 27, 2020
    I tried to connect to my guest network which does advertise the SSID with the same results as connecting to my main network. Really confusing.
     
  4. moyekj

    moyekj Well-Known Member

    12,157
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    Jan 23, 2006
    Mission...
    I would still try connecting to the main (non-guest) network with SSID advertising on just to make sure you've tried all the basic steps. The guest networks usually have some restrictions to limit LAN access which could be causing issues with the TS4K.
     
  5. BigC

    BigC New Member

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    Apr 27, 2020
    That worked! Do you think I'll be able to turn off SSID advertising again now that it's connected?
     
  6. moyekj

    moyekj Well-Known Member

    12,157
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    Jan 23, 2006
    Mission...
    Once connected I think it should continue working. However if you power off the TS4K it may not re-connect.
     
  7. keithg1964

    keithg1964 Ragonk

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    Feb 2, 2006
    Texas
    Hidding the SSID does almost no benefit to stop hacking.
     
    fcfc2 likes this.
  8. GBK33

    GBK33 Member

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    Sep 21, 2007
    Columbus, OH
    My wifi sucks on this thing. If I reboot it, it can take up to 6 hours for it to connect to my network. When I boot it up it always says Connected, no internet. I usually just leave it alone for a few hours and then it gets internet. Such a pain in the ass
     
  9. Jul 1, 2020 #9 of 14
    oscarfish

    oscarfish Active Member

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    Mar 1, 2009
    I had trouble with the wifi connection. First I moved it away from my Roku, which helped but didn't fix it, then I changed the wifi channel. Now it seems to work great. I should point out that I live in an apartment building with lots and lots of wifi signals.
     
  10. bukzin

    bukzin Member

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    Sep 14, 2002
    California
     
  11. bukzin

    bukzin Member

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    Sep 14, 2002
    California
    Mine didn’t want to connect either. Finally got it after trying different email addresses.

    3rd one worked. Tech support tried but failed.
     
  12. mattyro7878

    mattyro7878 Well-Known Member

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    Southern CT
    "Connected, no internet". Dont ya love that?
     
  13. keithg1964

    keithg1964 Ragonk

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    Feb 2, 2006
    Texas
    I think either you have a bad device, or your wifi sucks. Mine is rock solid!
     
  14. crazy_vag

    crazy_vag New Member

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    Nov 16, 2003
    Could you try temporarily turning off all your other TV devices that use WiFi? I've only seen issues like yours when there's significant interference.
     

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