Stops Responding to Remote Commands

Discussion in 'TiVo Premiere DVRs' started by eddieb187, Sep 29, 2010.

  1. TishTash

    TishTash Active Member

    571
    75
    Jan 23, 2008
    Merrick, NY

    Advertisements

    Well, if you unplug and replug the TA, and then reboot the (disconnected) TiVo, and then reconnect the TA when both are up and running, you may end up with firmware that stabilizes the situation. (I'm assuming your Premiere has 14.6.) It finally has for me, not so much for others.

    As you may have read over this thread, TiVo knows about this and despite some of their low-level CSRs, are actually working on a fix (so they say).

    As far as swapping out a unit, I feel your pain. Two things though: I usually end up calling the cable company, and they will unbind and rebind the cable card(s) when I read them the cable card # and the Host ID of the new TiVo -- no service visit necessary.

    As for re-copying Season Passes: You can drag and drop Season Passes between registered TiVos on my.tivo.com. The problem is both have to be registered, so this doesn't really help if you are replacing one unit with the other.
     
  2. TishTash

    TishTash Active Member

    571
    75
    Jan 23, 2008
    Merrick, NY
    Without a TA, this may not be an identical situation. And if it happens with both UIs, it may be something else as well, including a hard drive issue, so keep that in mind.
     
  3. azmojo

    azmojo New Member

    29
    3
    Nov 25, 2008
    Can you please clarify? I unplug the TA (power), plug the TA (power) back in. Then disconnect the TA (from the Tivo), then reboot the Tivo, then when the Tivo comes up I plug it in (to the Tivo) again? Do I have that right?
     
  4. Dec 4, 2010 #104 of 740
    maggiethrock

    maggiethrock New Member

    10
    0
    Sep 25, 2010
    I may have a possible solution but need someone else to try this to see if I'm just lucky.
    I moved the Cisco TA that was on a shelf under flourescent backlit LCD TV (18" below) to sitting on the floor IN FRONT of the TV by about 1 foot and below TV by about 20". Something I read on another forum made me think the TA units might have a EMI problem that manifest itself in an interface problem. Anyway, I haven't had any freezes for over a week (was getting them once or twice a day). I seem to remember something about flourescent lights giving off a high freq EM field.
     
  5. Dec 5, 2010 #105 of 740
    moyekj

    moyekj Well-Known Member

    12,328
    958
    Jan 23, 2006
    Mission...

    Advertisements

    Doubt it. The Moto TA that goes with my S3 OLED unit sits right under a 47" LCD and has no such issues. Meanwhile the bedroom Moto TA that sits a shelf under 32" LCD and on top of Premiere does. (Both TVs have fluorescent backlighting).
     
  6. Dec 8, 2010 #106 of 740
    azmojo

    azmojo New Member

    29
    3
    Nov 25, 2008
    I just talked to a Tivo tech support rep and learned a few things...
    1. They are rolling out a new version of software 4.17 that may fix the problem ("improves stability and reduces lockups").

    2. He pointed to something on the "Tuner Status" page I did not know about... The "RS Unconnected" stat... While he said that this isn't necessarily the problem, it's possible that it could cause lockups. This number should be zero or very low, and not be incrementing. A non-zero value indicates errors in the data stream - a connection or signal problem. I would be interested to see if others here have problems with RS Unconnected.

    I still would like answers to my above email to clarify how to update the cisco adapter...
     
  7. Dec 8, 2010 #107 of 740
    reebok

    reebok New Member

    21
    0
    Jan 16, 2007
    1. see 14.7 thread: http://www.tivocommunity.com/tivo-vb/showthread.php?t=460596

    2. probably mean RS uncorrected, not unconnected. there's tons of info about that on this forum and a page on it at tivo's support site. makes for some good information and reading, but beyond that...let's just say I didn't have an rs uncorrected problem, but I did have a lock up problem (only when TA was connected).
     
  8. Dec 8, 2010 #108 of 740
    TishTash

    TishTash Active Member

    571
    75
    Jan 23, 2008
    Merrick, NY
    Sorry for the tardy reply. The way I do it is this: I disconnect the TA from the TiVo. Then I unplug the power to the TA for about 10-15 seconds. Then I replug the power to the TA.

    While the TA is downloading (hopefully new) firmware during bootup and initialization, I unplug or restart the TiVo unit itself.

    When both the TiVo and TA have fully booted up, I gingerly reattach the TA to the TiVo's USB port. And wait (hopefully never) for the remote hang....
     
  9. Dec 9, 2010 #109 of 740
    TishTash

    TishTash Active Member

    571
    75
    Jan 23, 2008
    Merrick, NY
    By the way, for what it's worth, Cablevision just announced that on Long Island it is doing away with switched digital video for all but those international channels previously affected. In other words, multiplexed premium movie channels along with some sports channels will no longer require a tuning adapter. So for some of us, this may become a moot situation.
     
  10. moyekj

    moyekj Well-Known Member

    12,328
    958
    Jan 23, 2006
    Mission...
    <SIGH> Lockup again this morning. As I mentioned before I suspect the lockups happen more frequently than I notice during periods I am not using the unit.
     
  11. rahnbo

    rahnbo Well-Known Member

    1,263
    37
    Sep 12, 2010
    Greenville, SC
    I feel your pain. Last night I had to wait 5 minutes for the stupid weekly emergency broadcast test then 20 minutes later another lockup which I waited 20 minutes for then just rebooted.
     
  12. ChiefD

    ChiefD New Member

    1
    0
    Dec 15, 2010
    I have been having the same issue with lock ups. I have had the TIVO replaced, the cable card and the Cisco TA replaced. Tivo locked up after each replacement. I have the 14.6 version and an external HD. I tried running with the TA USB cable un plugged and it still locked up. My TA was previously plugged into the top USB plug. I am going to try the HD Menu now since I have always used the SD one. The HD was too slow. My TIVO is plugged into my router directly. We are on the Cox cable system. Hoefully this resolves it.
     
  13. moyekj

    moyekj Well-Known Member

    12,328
    958
    Jan 23, 2006
    Mission...
    Cox Orange County is getting even more aggressive moving more channels to SDV and all new channel additions going to SDV, so even though unplugging TA did solve the problem for me it is not really an option anymore. Luckily at least my trusty S3 OLED unit has no such issues with TA plugged in so I have 1 reliable unit that responds to remote control whenever I want to use it.
     
  14. StringFellow

    StringFellow New Member

    57
    0
    Apr 17, 2005
    Add me to the list of users experiencing remote issues. With the HDUI, I would press the Tivo button the display would flash briefly (once) and then would fail to do anything when pressing the Tivo button again. The guide, channel changing, channel info., etc. worked just fine, but nothing with the Tivo button.

    After the second time I switched over the SDUI and seem to have had better luck there. I don't have a tuning adapter, just a Tivo with a Comcast cable card.
     
  15. moyekj

    moyekj Well-Known Member

    12,328
    958
    Jan 23, 2006
    Mission...
    That's a different issue. With the lockup we are describing here the TiVo panel receives remote commands but TiVo doesn't react to any of them unless you sit for a few minutes without further presses for it to recover. It's pretty clear from the many "lockup" postings that both Premiere HDUI and SDUI suffer from several kinds of different types of lockups.
     
  16. crxssi

    crxssi Veteran TiVo User

    2,799
    3
    Apr 5, 2010
    OK, that just happened to me for the very first time, ever (3+ months of daily use). I use only the SDUI, I have no TA, I have a very strong signals, Cox service, version 14.6, slide remote...

    I finished watching something and deleted the program and it took me to a menu screen with nothing on it. I could press buttons and nothing happened. But I could see the yellow light on the TiVo responding to the remote, it just wouldn't do anything. About 30-45 seconds later it kinda "quickly caught up" with a few of the first commands I sent and then it froze again for another 30 seconds or so. It was acting like it was 99.99&#37; busy with some background task or something. After that, everything was fine and back to normal for the rest of the evening and today.

    It was not recording anything during the pause/temporary freeze. And right after the event I checked and it was not connected to TiVo service or updating or anything. Very mysterious. Note: I have still never had a complete/permanent lockup nor reboot/crash with a Premiere.
     
  17. chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
    Yep, welcome to the club. I surfed over to this thread because my wife and I are waiting for our Premiere to unfreeze itself as I type this...
     
  18. crxssi

    crxssi Veteran TiVo User

    2,799
    3
    Apr 5, 2010
    Has not happened again yet. But if it starts to be regular, then it proves something. My first Premiere *never* did it. Everything else is exactly the same- the user, the plugs, the TV, the cablecard, the service, the bandwidth, even the OS version.

    So there could be a difference between different boxes (assuming this was not just a fluke). What that is, I don't know. I will post back if it happens again.
     
  19. crxssi

    crxssi Veteran TiVo User

    2,799
    3
    Apr 5, 2010
    OMG! Right after I posted this, the TiVo timed out from the menus and starting playing live TV. I pressed the "TiVo" button and no response. I tried several times and more buttons and even an IR remote. Nothing. It was "stuck" for 2 full minutes. So that is now the second time. This is not a fluke. I am very angry. I want the reliability of operation my first Premiere gave me. One more time and I will be on the phone with TiVo demanding a *new* box, not a refurb.
     
  20. moyekj

    moyekj Well-Known Member

    12,328
    958
    Jan 23, 2006
    Mission...
    So you have the Slide remote connected via USB but no TA. Consensus here was that TA connection via USB seems to aggravate the problem. Now I'm wondering if it could be a more general USB I/O related issue. Previously when you were not having these issues was it before you were using Slide remote?
     

Share This Page

spam firewall

Advertisements