Stops Responding to Remote Commands

Discussion in 'TiVo Premiere DVRs' started by eddieb187, Sep 29, 2010.

  1. L David Matheny

    L David Matheny Active Member

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    Your experience is further evidence that the stops-responding problem is a bug in the software and not a sample defect. One question that may still be open is whether it's a bug in TiVo's application code or in the underlying Linux code.
     
  2. moyekj

    moyekj Well-Known Member

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    Given that HDUI doesn't suffer from the issue I don't think it's an underlying problem. Time will tell if this latest software version fixes the problem. So far I have not seen the problem on either of my Premieres with the new software, but I would like to see a whole 2-3 months go by without the issue to call it fixed.
     
  3. crxssi

    crxssi Veteran TiVo User

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    I am not sure that was ever proved. The HDUI has similar, but not the same, lockups that could be the same underlying problem expressed in a different way.
     
  4. moyekj

    moyekj Well-Known Member

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    I did go about a (painful) month using HDUI without seeing the issue at a time when I was seeing it at least once a week with SDUI, so while it may not have been long enough to be conclusive I'm pretty convinced if nothing else the issue is less pervasive using HDUI.
     
  5. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    I am not sure just where the problem resides as of now...

    I was on the phone this Thursday past with Tivo, an during the conversation had switched to the HD display an the Tivo rep suggested I refrain from using the HD menu until the Tivo had 14.9 software...

    After I had switched to the HD menu the remote/Tivo started to lag in navigating the Tivo menu...

    In addition to poor remote use, recordings are stopping half way through...

    This Tivo is less then ten days old, replacing a Tivo that was ten months old
     
  6. TishTash

    TishTash Active Member

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    Do not despair, all ye who enter here.

    Since Cablevision ceased using TAs early this year, I haven't had this problem. (Early on in this thread, back on pp. 1-5, I was a frequent freezer.) Every couple months or so I'll get a freeze that lasts a few seconds, but that's the extent of it. Nonetheless, I remember the frustration associated with more extended and more frequent freezes, so in all sincerity I hope this is resolved for everyone, and soon.
     
  7. crxssi

    crxssi Veteran TiVo User

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    I am fairly sure that there were people reporting the problem who were not using TA's. Honestly, I can't remember now, though. Some people are reporting the 14.9 update stopped the [stops responding] problem. Some others said it did not. I will say that 14.9 started giving me some issues with the TA, however ( http://www.tivocommunity.com/tivo-vb/showthread.php?t=480253 ) although it has been a few days now with no issue on that.

    Mine has not frozen yet [stops responding bug], since the update. But it normally only happened about once a week... sometimes it would take more than two weeks. In my case, I can really only say "it is fixed!" if I have not seen it happen for probably 6 weeks. At that point, I could be fairly confident.
     
  8. speed_phreak

    speed_phreak Member

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    I have never had the stops responding bug until today. I have 14.9.2.2. I do NOT have a TA. I am using the standard peanut remote. I am using SDUI.
     
  9. crxssi

    crxssi Veteran TiVo User

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    Hate to sound like a broken record, but are you SURE it is the same bug (and not something new or different)?

    1) The Premiere acts frozen with no screen updates in the SDUI.
    2) When you press the remote buttons, the amber light on the front of the Premiere blinks with each key press.
    3) If you don't press any keys, it will resume normal activity again in 2 to 20 minutes.
     
  10. ifreezn

    ifreezn New Member

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    Hey everyone,

    New to the forums.

    Just started getting this exact same behavior on our series 3 HD today. Continually getting stuck on the Tivo Central screen. If I hit one button or twenty on the remote, it sits, and automatically reboots after 5-8 minutes. Forgive me if I'm on the wrong thread. Searched through and didn't see any topics about this specific issue happening on Series 3 Tivos.

    This is on Comcast (San Francisco) with 2 CableCard tuners.

    Anyone else had this on a Series 3?

    Thank you

    [Edit] - As noted by some earlier in the thread, I tried disconnecting the Coax on the back of the Tivo and that instantly unfroze the whole UI. I could watch back recorded programs and everything, just couldn't get a signal to watch live TV.

    Have now reconnected the coax cable and rebooted the Tivo, only to find it freezing again on Tivo Central screen. =(
     
  11. crxssi

    crxssi Veteran TiVo User

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    You did not describe the exact same behavior. See me post right above yours for the description.

    You are posting in the Series 4 forum. You should probably start a thread in the Series 3 forum.
     
  12. speed_phreak

    speed_phreak Member

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    1) YES
    2) YES
    3) Waited 10 minutes or so, gave up and rebooted....

    Although without realizing exactly what happened at first, I did press buttons right away. The amber light blinked with no response from the SDUI. I waited a good 10 minutes and didn't want to wait anymore, I rebooted.

    What EXACTLY would you suggest I do to verify this is the same issue?
     
  13. crxssi

    crxssi Veteran TiVo User

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    Well, it sounds like the same issue, based on your response. The only way to absolutely know it is the same issue would be to wait, without pressing any additional buttons,and see if you regain control again. It can take a LONG WHILE, however. It appears that the more buttons that are pressed after the lockup, the longer the delay will be before recovery. I got to the point where I would never have more than two presses. The first press is normal. No response- could be I didn't press it, so I press again and look for light... yep, I pressed it. Now wait. My average wait time was 5 minutes. But it could be as fast as 2, or as long as 40.

    Of course, there were times I was unwilling to wait that long, but a reboot would take a minimum of 8 to 10 minutes, AND destroy anything being recorded, so if you were in a rush, you were already screwed. At least in 14.9, the reboot speed is MUCH faster (3 minutes!). Plus, the "stops responding to remote" bug does not affect background tasks. So recordings do continue and schedules are not interrupted in any way.
     
  14. moyekj

    moyekj Well-Known Member

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    Well, I'm going out on a limb and declaring this issue fixed. It hasn't reared its ugly head in a while for me since the 14.9 and 20.2 software versions. Will need a good 2 more months to know conclusively but it's certainly looking good to me.
     
  15. crxssi

    crxssi Veteran TiVo User

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    I know you were having the problem a lot more than me, but I didn't have it happen in 14.9 either. And most of my time in 20.2 has been in the HDUI for testing purposes.
     
  16. moyekj

    moyekj Well-Known Member

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    Yes, I have 1 Premiere with 20.2 I'm forcing myself to try and use HDUI for testing as well (will probably revert back to SDUI since I still find it too slow). However my other Premiere on 20.2 is still on SDUI and is used by the whole family frequently and no issues there either which is why it looks encouraging to me.
     
  17. crxssi

    crxssi Veteran TiVo User

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    Uh oh: http://www.tivocommunity.com/tivo-vb/showthread.php?p=8895933#post8895933
     
  18. moyekj

    moyekj Well-Known Member

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  19. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    made the dreaded call to Tivo December last to ecplain this on going problem... Along with the Tivo failing to complete a recording..

    The Tech blamed to problem with the "cablecard"...

    Willing to try anything at this point...

    Did so last December an shortly after the replacement the same ole problem began to appear...

    May take 4 or 5 attempts to record a single program, inaddition the remore failure rate has increased from what it was before the cardcable replaced...

    Dish network has a new DVR in the works,displayed at CES this week...

    Can record up to 8 programs at once
     
  20. wackymann

    wackymann Member

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    It is still happening on my Tivo Elite... but it is quite rare. It has happened about once a month since we got the box. We don't have the 20.2 update, but it sounds like that software still has this bug anyways...
     

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