Stops Responding to Remote Commands

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No offense dude, but I wonder how many people are going to say "change the batteries" BEFORE actually reading the thread and realize it has nothing to do with the remote's batteries.

 

lonf as the yellow light appears on the face then batts are ok...

the techie at Tivo feels the drive may be going south, suggested a kickstart 54, but what the fork it takes 8 hours to run its course

 

You think it took 600+ posts before someone brought up "battery condition"?

BTW, my remote works the same with or without batteries when this situation occurs.

 

change the batts... lol

 

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Don't have a solution, but glad to see others have the same problem.

We have this issue frequently on our seldomly used TiVo Premiere (doesn't happen on our S3's).

We have a slide remote, Cisco TA and typically start it up b pushing Now Playing first.

Freeze doesn't usually reset very quickly.

Probably related, oftentimes when we hit now playing for first time we see the TiVo intro movie -- which I think ideates we'd had a restart.

 

Nope, that is unrelated and a totally different bug:

http://www.tivocommunity.com/tivo-vb/showthread.php?t=471010

 

crxssi, Are you still experiencing the original problem. Just curious, as I had the same problem you originally described. But at the risk of jinxing myself, I have in recent weeks not seen this problem recur. I have had other issues instead (Tivo cartoon playing at random times - but this was I believe a Tuning Adapter issue).

Just curious,
xekester

 

Hi there...new here. I just got my first Premiere set up 2 days ago, (I also have a series 3)... But second day and I am already having this problem. Light on the front comes on indicating the remote was pressed, nothing happens. Wait a bit, and it all catches up with itself. I have TWC with a TA (Cisco also). Very irritating when you just shelled out a lot for it. I think I am fully updated with software as I connected manually a few times and did the restart. I hope they fix this soon because I love the new interface otherwise.

 

Here's a question that hasn't been asked, AFAIK:

Has anybody has any periods of missing audio and/or video (or corruption of either one), in a recorded program, that directly correlates to a period where the TiVo doesn't respond the the remote (in the cases of leaving it alone results in it responding again)?

As another thought: I think it may also be helpful to specify, in cases where leaving it alone results in recovery, whether or not all the buttons you pushed, which the TiVo did not respond to, results in a a barrage of button pressing noises and/or actions that correspond to those presses.

It seems very clear that there are two (more than two, but the dominating two) separate behaviors discussed in this thread:

1. Tivo *stops* responding to remote (and does not recover if left alone)

2. TiVo has *periods of time* it does not respond to the remote (and will recover if you leave it alone for a while).

In #1, just how patient are people being? Are there a bunch of "me too" posters that felt 30 seconds constitutes "stops responding", instead of a delay?

In #2, it would be nice if everybody specified how long the recovery period is (or a range), and whether is varies widely/wildly, or is consistent.

Just trying to help. Please don't jump all over me for it.

 

Oh yes. In fact, it seems worse.

 

I have not. On mine it doesn't seem to affect recording or the signal at all.

I my case, it always lasts 30 seconds at a minimum. It usually lasts around 5 minutes. It sometimes lasts much longer (15 to 20 minutes). Only twice has it been longer than 20 minutes- and one of those times I rebooted it. All of this is without "disturbing" it with additional remote presses, which we have all proven will GREATLY increase the amount of time before it recovers.

 

Mine quit responding to the bluetooth remote last night. Multiple reboots would not fix it. It also lost all my recorded programs on the first reboot but they came back on the third reboot. Finally for no reason it just started working again. Im not going to complain.

 

I was kind of going the other way around with that, due to some past problems I had where it would take about 30 seconds for the remote commands to come banging in, rapid-fire, which for certain reasons, I was taking notes w/times, and the notes about the remote lined up with with the sound dropping out of what was recording during the 30 seconds (although the drop outs were 1-3 seconds at a time, multiple times). It wasn't a widespread problem, and it resolved at some point. So, I was thinking perhaps:
Signal/decoding/encoding/other problem===>overwhelmed TiVo===>Remote delay.

Yeah, I still can't convince my mother that clicking 50 times on a computer icon won't make it come up any faster, or moving the mouse around in an insane manner, etc...

 

Crxssi,
Sorry to hear that.
FWIW, and I don't feel I have any answers for you or the others, but...
The only things that changed in my Tivo world between having the same issue as you and not having the same issue as you are: 1) Tivo pushed down the last update (14.8c-01-3-746) - I know this didn't fix it since by now almost everybody must have that version already and the problem persists for most; 2) Because I was having issues with the Cisco Tuning Adapter cr*pping out frequently, I ended up wth Cablevision replacing every connector, several cable runs, the USB cable, cleaning up the connection on the pole, swapping the cable modem, and as well as the Tuning Adapter. I also unplugged my USB dongle for a keyboard. Only thing not changed was the CC. Cable Tech diagnosis was "noise". None of 1 and 2 should have had any effect on the non-responsive problem, but since, it has not reared its ugly head. Having said that, I fully expect my next Tivo session may well be televisionous interruptus.
Good Luck, Xekester

 

Don't get your hopes up too high. There's been plenty of occasions where I've gone up to a month without the issue and ready to declare it fixed only to have it come back with a vengeance requiring a reboot to unfreeze. I refuse to use HDUI so have to put up with this issue still for now.

 

Thanks moyekj (I think ). Yeah, I'm still pressing buttoms slowly in case (when) it starts happening again. Also using the SD interface exclusively.

Xekester

 

My not-responding-lockups have not improved at all with the last update, as many have discussed already. But today I saw something totally new (to me). Almost ALL my lockups have been when first interacting with the Premiere after a long idle. But today it showed me a TiVo message about a channel lineup change. I read it, scrolled through it, then told it to delete it. Then I pressed the right arrow and nothing happened but the yellow LED. Classic. It was a short lockup- only 60 seconds, but I have never had it do that with messages before, and I have seen many messages since the problem started.

 

i am having this problem as well. i have no solution for it, i came on here to find one. i guess its good to know I'm not the only one having the issue. maybe tivo should stop releasing new boxes and fix the others first.

- Jon

 

I just had another remote freeze. (I use the SDUI.) It happens so seldom that it surprised me, so when the Premiere started responding again, I went to System Information to see if it could have been busy doing something. The GC time was from just a couple of minutes earlier, and the Indexing time was just a few minutes before that. As in my earlier post here, I'm convinced that at least some of these freezes are simply a result of the TiVo being too busy to notice us. That's no excuse, of course, and it doesn't speak well for their program design, but it is interesting.

When it happens to you the next time, please check the GC and Indexing times in System Information.

 

Interesting point, because some of my freeze ups happened when I was deep in various Tivo menus, and I just hit a button like Live TV or the Tivo button. It did not seem to like that. I guess it was rather rude. I was just used to doing that on my Series 3......