Stops Responding to Remote Commands

Discussion in 'TiVo Premiere DVRs' started by eddieb187, Sep 29, 2010.

  1. moyekj

    moyekj Well-Known Member

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    Yes I think it was established a while ago now in this thread that while Tuning Adapter alone is not the prime culprit for this problem it does seem to aggravate it. When I experimented a long time ago, after removing the Tuning Adapter for a period of 1 month or so I never had the freeze. There are some reporting freezes here *without* a Tuning Adapter however. My boxes have been well behaved lately - pretty much since TiVo started monitoring them...
     
  2. crxssi

    crxssi Veteran TiVo User

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    And I *still* have not had even a single freeze/stops responding since they started monitoring. Did something change? The only thing I have been doing differently is using the left arrow for initial wakeup instead of the TiVo button.... I started doing that based on others' feedback. I find it hard to believe that is the cause/solution.
     
  3. rahnbo

    rahnbo Well-Known Member

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    I tried that left arrow thing for a while and thought I was on to something until it started freezing again. Of course something could have changed since then. It was about 2 revs ago.
     
  4. Aug 1, 2011 #604 of 740
    moyekj

    moyekj Well-Known Member

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    I just had a freeze this evening which lasted for only 3 minutes or so. This time it was when I was watching a previously recorded show and pressed TiVo button to exit - no response. Pressed TiVo button a few times and it unfroze 3 minutes later. This incident was reported to TiVo. So they have at least 2 incidents from me now since logging on this issue started.

    EDIT: As I finished typing this the same unit was once again frozen. It's probably going to require a reboot to fix the issue. Looks like to me every time the freeze is for a short period (< 5 minutes) it doesn't go away properly. For cases when it lasts 10+ minutes then I don't see the issue again for a while. In any case this is a good logged event for TiVo to look at...

    7 minutes later it unfroze again. Will connect twice to upload logs and probably reboot the unit.
     
  5. Aug 1, 2011 #605 of 740
    Stormydog

    Stormydog Member

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    Happened again, I was using Tivo menu, wanting to switch to another recorded show. The show I was watching was playing in the little window on top right of HDUI and that is where it became stuck. So I was forced to continue watching that show (a live tv show) in that little picture box, hoping it would come back and respond. I kept checking for a response but nothing. I finally switched to another tv and checked back 2 1/2 hours later, still hung up. I was forced to pull the plug, which I hate to do. Seems that is the only option.
     
  6. Aug 3, 2011 #606 of 740
    moyekj

    moyekj Well-Known Member

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    2 more freezes tonight. Marked with 9-1-1-clear and email sent to TiVo FWIW. It seems to me it's more likely to get in a freeze condition after extensive use of MRV or pyTivo. These latest freezes are different than past ones in that they happen while I am actively using my Premiere. Previously the freeze would only happen after extending period of not using unit and then pressing TiVo button to start use.

    I had to pull the plug after waiting 15+ minutes for it to unfreeze.
     
  7. Aug 3, 2011 #607 of 740
    Judremy

    Judremy Member

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    Just had another freeze today. Seems to be when I start using the Tivo after it has been idle for a bit of time.

    Does it occur when the tivo is tuned to a SDV channel? It seems that may have something to do with it for me.
     
  8. Aug 3, 2011 #608 of 740
    rahnbo

    rahnbo Well-Known Member

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    It really just happens whenever it happens. I think most of us have tried to guess, draw conclusions, and make educated guesses as to when it occurs but it's so different for so many people to really know when or under what circumstances it occurs. Hopefully, with this logging program they have underway it'll be solved soon.
     
  9. Aug 4, 2011 #609 of 740
    jdmass

    jdmass Member

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    Two more freezes tonight, followed by reboots. This comes a week after I went on vacation and a (recurring) tuning adapter problem prevented any programs from recording for a week.

    I'm dropping Charter in two weeks and will be moving to FIOS -- goodbye tuning adapter! I'm desperately hoping that this alleviates this problem. If not, I'm also getting a FIOS multiroom DVR (free for a year) for one of my TVs. It will give me a chance to compare it with Tivo and decide whether that would be an acceptable alternative.

    I'd really like to continue with Tivo, but reliability does count for a lot.
     
  10. Aug 5, 2011 #610 of 740
    Dr_Diablo

    Dr_Diablo Dr_Diablo

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    seems to help when rebooting the tuner for whatever the reason, an I change the batteries weekly in the remote, wishful thinking on my part but whatever works...

    It's a pain when the remote fails to operate as intended, I've thrown two out the winder... lol
     
  11. chrispitude

    chrispitude New Member

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    We just moved and I switched providers from Blue Ridge Cable TV (which requires TAs) to RCN (which does not). It will be interesting to see if the Premiere becomes more stable. If it doesn't, you better believe I'll be back here during the first hang to post...
     
  12. crxssi

    crxssi Veteran TiVo User

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    I have not changed the batteries YET in the Slide remote, since I bought it with the Premiere exactly one year ago. There is no logic to replacing the batteries in your remote (Slide or not) until they are too weak to work... it has nothing to do with the SDUI "stops responding to remote" bug. During a freeze, I can try any of my three different remotes- one Slide and two optical, nothing works.
     
  13. rblum

    rblum New Member

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    I'm now nearly a month into switching from Time Warner to FiOS, and not one freeze with no remote response, and still snappy response when I check the HDUI (which I don't use - I use SDUI).
    Bob
     
  14. crxssi

    crxssi Veteran TiVo User

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    That is an interesting data point, but not all THAT useful. Mine has not frozen either, since 07-08-2011 (5 weeks ago). Prior to that it was about once every one to two weeks.

    And I have changed nothing at all (that I am aware of). The mystery continues...
     
  15. L David Matheny

    L David Matheny Active Member

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    Another data point: I'm OTA only, so maybe I've never really had a freeze like the ones reported in this thread. I thought I had one here, but now I'm wondering. For a while yesterday my Premiere was slow to display anything (but background) when I backed into TiVo Central. Several times it took maybe 30 seconds to display that menu, but then the problem went away. I checked System Information, and the TiVo had apparently done a VCM connection just a few minutes earlier and then was busy indexing for a few more minutes. So I now suspect that both my "freezes" were false alarms.
     
  16. mcorelis

    mcorelis New Member

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    Got 14c yesterday. Had 2 remote lockups in the first 24 hours. Waited a few minutes and all was well. Rebooted anyway. Must be a bug fix for some other problem....
     
  17. crxssi

    crxssi Veteran TiVo User

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    I have/had ZERO expectation that this minor update would do anything to fix the lockups. I will report that after a MONTH of no lockups, I had one last night for 60 seconds. Might be my last one on 14.8.U2, since 14.8.C was finally just pushed to my box today...
     
  18. Sep 5, 2011 #618 of 740
    crxssi

    crxssi Veteran TiVo User

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    Confirmed. I had my worst one yet last night. After waiting 20 min, I got angry and power cycled it.
     
  19. Sep 5, 2011 #619 of 740
    Gregor

    Gregor Wear Your Mask! TCF Club

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    One very simple thing to do if the Premiere stops responding to the remote is to change the batteries in the remote. Mine are very sensitive to a low battery condition in the remote.
     
  20. Sep 5, 2011 #620 of 740
    moyekj

    moyekj Well-Known Member

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    With respect you obviously didn't read this thread as batteries have nothing to do with this issue.
     

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