Stops Responding to Remote Commands

Discussion in 'TiVo Premiere DVRs' started by eddieb187, Sep 29, 2010.

  1. rahnbo

    rahnbo Well-Known Member

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    Sep 12, 2010
    Greenville, SC

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    Not sure if this fits the thread or not because the rest of us have lockups but it still records. I guess its possible it locked up while it was recording and as a result of the lockup the lights stayed on? Dunno, either way you need to do full disk diags before you can conclude this. If your issue is related to the cable that doesn't excuse Tivo from failing to handle the problem via error handling and by letting another device freeze Tivo.
     
  2. ward_ja

    ward_ja New Member

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    Jan 23, 2009
    Locked up twice this evening. No remote control response from TiVo except an amber light. Rebooted again. Version number 14.7-01-3-748. This is new and more frequent. Only happened three times in the last year and now twice this evening. WTF!

    TiVo Premiere 1TB with Time Warner's Cisco STA1520 Tuning Adapter.
     
  3. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    If you still see the amber light from the remote, then you should likely be able to recover by waiting from 30 seconds to 10 min or so without touching any keys. It might be faster than rebooting...
     
  4. alyssa

    alyssa Active Member

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    Dec 7, 2003
    Sunny SoCal
    thanks for the amber lite trick crxssi.

    My tivo was on & off non-responsive for a day or two then it froze solid. I rebooted but it took a long time & got stuck most of the way through. I called tech support to see if the premiere was installing a update. No such luck, however the second restart worked.

    I did find out there was another update was about to be released. Hopefully it'll help...yeah I know but I gottta have hope.
     
  5. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...

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    Sigh. Just because I don't report here as often doesn't mean this issue has gone away. I'm just tired of posting about it. Last night I had another serious one. This time I even unplugged Tuning Adapter and plugged it back in and pressed about 100 remote control buttons intentionally trying to get it to reboot (reaching power plug on LR Premiere unit is not easy). The Premiere never rebooted itself despite all that and eventually after 10+ minutes started responding again. I've never seen a case where it takes less than about 10 minutes to respond again once it gets into the freeze state.

    That same unit I had on HDUI for 1 month and it never suffered from the problem, so as I have posted before at least for me this issue is strictly an SDUI only issue. As much as I hate the HDUI it is a fix to the problem for me on both my Premieres. I'm still stubborn though and hate the HDUI enough that I will keep the upstairs Premiere on SDUI since that one is easy to pull the plug on to reboot.
     
  6. rahnbo

    rahnbo Well-Known Member

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    Sep 12, 2010
    Greenville, SC
    Same here. I hate the HDUI because of sluggishness but got tired of my family yelling across the house, "It's Locked up again!" Plus you can't pull the plug during an SDUI lockup if things are recording unless you want to miss chunks of those broadcasts. I personally think if you add it all up there is about an equal amount of time wasted dealing with HDUI lag as there is rebooting or waiting through SDUI freezes. I thought a 40mbit connection would help but didn't make a dent in the HDUI lag. It is nice to have a blazing fast broadband connection however so I can thank Tivo for pushing me in that direction even if I'm still disgusted with [what feels like] their abandonment of the Premiere.
     
  7. alyssa

    alyssa Active Member

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    Dec 7, 2003
    Sunny SoCal
    has anyone tried keeping the cat5 cable unplugged?

    I'm asking because tech support had me unplug the cat5 while doing a restart after a hard freeze.
     
  8. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    Wow, this is news to me because at 7:00pm tonight my LR Premiere unit which had frozen the day before using SDUI and was now switched to HDUI froze again in same manner. Orange LED lit up for every remote button press but with no response at all, just sitting at TiVo Central. I tried the thumbs down, thumbs up, play, play combination and lots of other key presses and couldn't get the unit to reboot. Eventually just unplugged the unit to reboot it. So the whole theory about HDUI not freezing up in similar manner is now shot. So what I thought was a workaround (albeit a lousy one) is really not the case. Of course one incident with HDUI compared to numerous with SDUI is not conclusive, but this is really disappointing. Perhaps only consolation is that I may as well stick to SDUI if freezes are going to happen regardless...
     
  9. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    I, for one, didn't think the HDUI was a fix. Based on what I read, it seemed like it lessened the problem, but could also have similar lockups that looked different in the HDUI (spinning circles, for example). Yours is the first post of the EXACT same behavior as in SDUI, so that is, of course, interesting. Of course, it really can only be confirmed to be the EXACT same problem by having left it alone and seeing if it ever recovers without rebooting it...

    In any case, I am not sure if your observation is good news or bad.
     
  10. rahnbo

    rahnbo Well-Known Member

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    Sep 12, 2010
    Greenville, SC
    I did post about it on 04-18-2011, 07:19 PM, above. It's happened a few more times since although not nearly as often as it did in SDUI. Not defending either UI, they both need to be fixed.
     
  11. moyekj

    moyekj Well-Known Member

    12,324
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    Jan 23, 2006
    Mission...
    For that particular one though you reported blank screen which seemed a little different. For my freezes they are always locked on TiVo Central screen and they are not blank - it shows the normal contents of the screen. This was behavior of the recent HDUI freeze and that of all prior SDUI freezes for me.
     
  12. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Sorry, I must have missed it
     
  13. jallison86

    jallison86 New Member

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    Mar 7, 2006
    Same here, FWIW. When the Premiere stops accepting remote input it doesn't take input from the network remote either (Android app). Sure smells like a software bug, so I'm hopeful that it'll eventually get fixed in an update. I'm near to swapping the Premiere and the S3 as well since the S3 has always worked well.

    - Jeff
     
  14. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    OK, this is the first time I have seen THIS behavior, and it is probably a different topic:

    SDUI: Was watching a program and pressed pause. I wanted to review several frames back and accidentally pressed "play" several times in rapid succession, thinking it was left review. The screen went completely blank except for the progress control. I could not make it play again. I pressed LEFT and it asked me if I wanted to delete the program (I was in the middle of a program) to which I said "NO". It took me to the Now Playing menu, but with NO background image! I navigated around a lot- no backgrounds on any menus. And if I tried to play any shows, I would get nothing but black with a progress bar stuck at
    zero minutes. I waited 10 min and nothing changed. I eventually gave up and rebooted.
     
  15. rahnbo

    rahnbo Well-Known Member

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    Sep 12, 2010
    Greenville, SC
    Was the background black? If so I've seen that a few times with SDUI but not sure of circumstances that led up to it.
     
  16. curiousgeorge

    curiousgeorge Member

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    Nov 28, 2002
    Welcome to the club. We've had this issue 5 or 6 times in the last few months.
     
  17. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    Yes, it was solid black.
     
  18. rahnbo

    rahnbo Well-Known Member

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    Sep 12, 2010
    Greenville, SC
    OK probably same issue or related. I kinda like a solid black background actually and have left it that way for as long as I could until I had to reboot for other reasons. I didn't get the other problems you had along with the black screen. Hoping to get the new update soon to test out the SDUI again. If only the UI lockup would be fixed. If only. . .
     
  19. blacknoi

    blacknoi Active Member

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    Jan 23, 2006
    I hooked up a premier (amazon 49.99 jobber) on Saturday and immediately after the setup, got the SDUI lockup for about 10 minutes.

    It happened no more than 10 minutes after the initial install.

    I thought it was because maybe there was indexing happening in the background but several days later it'll hang up for several minutes.
     
  20. azmojo

    azmojo New Member

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    Nov 25, 2008
    I was talking to Tivo Tech Support today about a different problem, and while we were waiting for a reboot I asked him if he gets many calls about the freezing problem. He said he gets about 1 call every other day.

    He said that Tivo is aware of the problem and that it was related to network access. And that as you navigate around the menus the Tivo is doing some kind of network operation. He said that it has been improved in that they have reduced the amount of information transmitted in order to help this problem.

    So I guess the question to ask is, does everyone on here have their Tivo's networked (instead of dial-up)?

    Mine is networked.
     

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