Stops Responding to Remote Commands

Discussion in 'TiVo Premiere DVRs' started by eddieb187, Sep 29, 2010.

  1. Oct 14, 2010 #21 of 740
    moyekj

    moyekj Well-Known Member

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    Well the jinx was on - had another freeze tonight...
     
  2. Oct 14, 2010 #22 of 740
    NoThru22

    NoThru22 Smelly Pirate Hooker

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    I am using my brand new Premiere with an OTA tuner and network cable and nothing else. Had several freezes in the HDUI so I downgraded to SDUI and haven't had a freeze since. Been having a lot of problems with HDMI, though. Switching between HDMI inputs helps that, though.
     
  3. Oct 16, 2010 #23 of 740
    moyekj

    moyekj Well-Known Member

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    Had another freeze a few minutes ago.
    FREEZE = Front panel acknowledges remote presses but TiVo does not react.

    This time I disconnected USB cable to the TA and withing seconds my Premiere was unfrozen and responding to remote control normally again. I then plugged USB cable back in and everything is working normally again.

    So at least in my case the freezes are being caused by Tuning Adapter. It's good to at least have been able to pinpoint the problem and have a workaround for it...

    (NOTE: My S3 OLED unit has a Tuning Adapter attached but does not suffer from this problem - so looks to be Premiere specific problem, not a Tuning Adapter issue).
     
  4. Oct 17, 2010 #24 of 740
    maggiethrock

    maggiethrock New Member

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    Will, the turning off the front LEDs was just a coincidence. I've had 2 freezes in the last week. The first was cured using moyekj's unplugging the USB trick. The second time the trick didn't work and had to power down the premiere. It always responds to iPod over wireless commands so I'm baffled.
     
  5. Oct 18, 2010 #25 of 740
    moyekj

    moyekj Well-Known Member

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    Had a freeze again today and unplugging the TA USB cable also was not enough to fix it. I ended up pulling the power plug and changing USB connection to other USB slot on TiVo and then powering back up. It's a long shot that changing USB slots will help at all but I figure it's worth a try at this point. If that doesn't work then next time I'll swap Tuning Adapter with my S3 OLED unit for a while to see if that helps. I'll have to see next time if telnet interface to Premiere still works while in "freeze" mode.
     
  6. Oct 18, 2010 #26 of 740
    larrs

    larrs Movie Fan-Addict

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    I ended up getting a new cablecard installed and haven't had a freeze since. I was having some issue with the freezes then when rebooting, the cablecard menu would always come up with the screen saying the cablecard was not authorzed for service. After three calls, a cable rep came over that day and installed a new card (good service, for once).

    I haven't had a lockup since, although there has been one or two instances of the "long lag time" reported here- about 30 seconds to call up the Main menu when pressing the Tivo button. As a rule, we have decided that if this happens, no one is to press another button until the menu comes up. So far, this has kept the lockups at bay (crossed fingers, toes, arms , legs, eyes, etc.).

    I wonder if part of my problem was the repeated button presses causing memory overload?
     
  7. Oct 18, 2010 #27 of 740
    TishTash

    TishTash Active Member

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    Starting this past weekend, my Premiere XL also stopped responding to its remote. As some of you noted, the light on the remote worked, the amber light on the unit lit up, but there was no response. The weird part is that the machine continued to record, and the picture was not frozen (both tuners, it appears, since once it was the other tuner that was recording); just no response to remotes despite lights on both ends lighting up.

    First thing I did was unplug and plug. This of course resolved the issue, but it reoccurred a couple days later. This time, succumbing to the human tendency to fix things with brute force, I kept pressing all the remote buttons. After several key presses, the Premiere XL simply restarted on its own. Several farflung potential nightmare scenarios ensued in my imagination.

    First I thought it might be a hard drive problem. Someone suggested a kickstart 54 to see if the hard drive was ok. Fair enough, but one thing bothered me: There was no picture freeze.

    After digging a bit in various forums, it seems the following are true in these (somewhat alarmingly common, at least for Premiere XLs) instances:

    1) The remote and unit respond via lights, despite no results,

    2) The picture and recordings continue unaffected,

    3) If one continues pressing remote keys, the unit eventually restarts, but, and very importantly

    4) If left alone, the unit continues to function (albeit without remote access), and after several minutes (or perhaps even longer), the unit becomes responsive again ... sometimes.

    Upon further digging, the following are also true:

    4) If you have a Tuning Adapter attached to your unit, these problems tend to be exacerbated,

    5) While not responding to the IR remote, as someone earlier mentioned, the unit will respond to an a network remote app, say on an iTouch or iPhone, which utilizes the network connection to remote control the TiVo unit, and

    6) As someone else also mentioned before, the unit will also respond in this state to the new TiVo Slide remote, which also doesn't use IR, but Bluetooth via USB.

    So it seems there is something with Premiere XLs that for lack of a better term "clogs" up the IR passthrough from the remote to the unit, apparently temporarily, but for how long at any one time is anyone's guess. Further clogging up the IR queue results in some kind of overflow error that forces the unit to restart. Waiting may or may not resolve the issue eventually. At the same time, the "unresponsive" unit does respond to other non-IR remote options (iPhone/iTouch app; TiVo Slide remote). (Now, why this is affecting XLs vs non-XLs, and more those with tuning adapters ... who knows?)

    Does this make any sense to anyone here? TiVo has acknowledged this issue with XLs, and are working on a permanent fix. At least there are two somewhat kludgey workarounds, and more importantly, this doesn't seem like it's a hard drive issue, and for that, hurray.
     
  8. Oct 18, 2010 #28 of 740
    moyekj

    moyekj Well-Known Member

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    TishTash, yes I think that it is an excellent summary based on various reports on this issue so far. I can't confirm if telnet interface works during freeze or not as I haven't tried that, but my guess is it does work as everything else on the unit appears fully functional, including current recordings and serving up shows to another TiVo or PC. I'll certainly try the telnet interface next time I run into a freeze as that's a viable alternative/workaround. One could probably plug in a USB keyboard and have that work as well.

    When you say "TiVo has acknowledged this issue with XLs" do you have a reference for that? I haven't seen that information anywhere. Plus I should add I have a non-XL unit and have this freeze issue, so it's not XL only. I could perform an experiment where I leave the Tuning Adapter unplugged from USB for a few days to see if I get any freezes as another way of pinpointing if issue is related to Tuning Adapter in my case or not. I currently have no need for any of the SDV channels anyway.
     
  9. Oct 19, 2010 #29 of 740
    TishTash

    TishTash Active Member

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    When I called TiVo about this issue, the CSR told me that this issue has been reported before, and they were working on a solution. I'm not sure if that was just a prefab line or not, but there it is.
     
  10. Oct 19, 2010 #30 of 740
    spinhar

    spinhar New Member

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    I have 4 Premier XLs. And only on the one with a tuning adapter have I had the remote stop responding. I see live TV, no freeze, but am unable to do anything to the TiVo. Have had to reboot. Has happened twice after the tuning adapter installed 2 weeks ago. Was wondering if it could be something to do with the SDV channels,??
     
  11. Oct 19, 2010 #31 of 740
    caseybea

    caseybea Member

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    I had this happen on my premiere the other day. I've owned the unit for 2 weeks. My gut feeling, is when it locked up I think I had pressed multiple buttons (one after the other) "too fast" for the unit to process correctly.

    I am only guessing here, but I would guess if you slow down a bit on the remote, it won't lock up.

    (note: I consider this a WORKAROUND of course, not a "fix")....
     
  12. Oct 19, 2010 #32 of 740
    moyekj

    moyekj Well-Known Member

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    No, in most cases my "freezes" were when I first parked in front of the unit to start watching something and simply pressing TiVo button on remote to get to Now Playing List - i.e. The unit was already in freeze state before I started doing anything with remote.

    FWIW I switched to use other (upper) usb port on my Premiere for Tuning Adapter connection a couple of days ago and so far no freeze. Doesn't really mean anything yet - I would like to go at least a full week without a freeze for it to mean something.
     
  13. Oct 19, 2010 #33 of 740
    Jeshimon

    Jeshimon New Member

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    It was particularly bad last night (10/18/2010), could not get back back to normal play after fast forwarding through a comercial. VERY frustrating!
     
  14. Oct 20, 2010 #34 of 740
    moyekj

    moyekj Well-Known Member

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    Just had a freeze yet again. Telnet interface did NOT work while in that state but I could still pull now playing list, download shows from it and start MRV from another TiVo. Unplugging USB interface of Tuning Adapter didn't help and since telnet interface doesn't work either I don't even have a workaround for this issue. I've tried just about everything I can think of at this point. 2 more things to try:

    1. I'm using original backlit remote that came with my S3. Maybe I should just use the remote that came with Premiere instead.
    2. Try for a few days without Tuning Adapter attached.

    EDIT: Shortly after rebooting to recover from this freeze I noticed that the software had upgraded to 14.6 software overnight. Highly doubt 14.6 will be any better (in fact I think 14.6 was already installed before the latest freeze since the reboot took only about 6 minutes total).
     
  15. Oct 20, 2010 #35 of 740
    MereyGnome

    MereyGnome New Member

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    This isn't true for us. We have the slide remote and we started getting the frozen remote signal last week. We first thought there was a disconnect between the slide remote and the Bluetooth USB port, but we dug out our old original remote (which normally also works along with the slide remote) and that wasn't working as well. Also (just fyi), we're hooked up to the Cisco tuner adapter.

    So, we rebooted and all was well until just now. I turned on the tv with the slide remote but I can't get to Tivo Central (we exclusively use the SDI). So, I've rebooted, but it looks like we're getting the 14.6 software upgrade right now because the screen currently says: "Preparing the service update...This may take up to an hour, possibly longer." Hmm... not very convenient.
     
  16. Oct 20, 2010 #36 of 740
    moyekj

    moyekj Well-Known Member

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    That matches what happens to me as well. The telnet interface didn't work for me in freeze state either, so basically the freeze means TiVo will not accept input from any method (IR, telnet/ethernet or USB), but in all other aspects seems to continue to record and server up shows to PCs or other units without trouble. Kind of useless and annoying if you are sitting in front of it though. I've relegated my Premiere to second class status upstairs for now mostly because of this issue.
     
  17. Oct 21, 2010 #37 of 740
    TishTash

    TishTash Active Member

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    Well it happened again: the Premiere XL decided to not respond to remotes. Only this time, it wasn't even responding to my iPhone network remote app for me either. (I don't have a slide remote, so I didn't try that.) Ten or so minutes later, it started responding again, but after some brief exultation, it started behaving erratically--freezing, pixellating--then restarted.

    The optimistic news is that on reboot, I got 14.6 installed. (It took over half-an-hour, during which I almost pulled the plug.) I also hope that with this things will stabilize on this front.

    P.S. This one does have a Cisco tuning adapter installed. Perhaps not coincidentally, this started happening after the spontaneous TA restarts stopped happening. Seems like we're just trading one problem for another....

    P.P.S. Rumors on the Cablevision front: The elsewhere-mentioned news of their completely dropping all analog signals is whispered to be an abandonment of switched digital video and thereby TAs. I'll believe it when I see it, but that would (when and if it happens) solve many a thing.
     
  18. Oct 21, 2010 #38 of 740
    moyekj

    moyekj Well-Known Member

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    Might as well jinx myself... I've gone a whole day actively using Premiere without a freeze. Amazing. I even got adventurous and used Pandora & Netflix on that unit as well. Could it be that 14.6 is the answer?
     
  19. Oct 21, 2010 #39 of 740
    TishTash

    TishTash Active Member

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    I have also found it remarkably stable (for now). I don't think it's 14.6, because it was freezing and restarting on 14.6. The bigger difference is that I disconnected the Cisco TA. I know your last message said you were doing the same; is that still the case with your current stability?

    P.S. TiVo CSR states that this is an issue (surprise surprise) with the Cisco TA. The first problems were the constant restarts with Cisco-Cablevision. Then it was the inability to download the correct channel maps with that combination. Both seem to have been resolved as of late, but now we have the remote control-hangup issue. They are "working on it," so hopefully we'll be able to have our TAs and our remotes too.
     
  20. Oct 21, 2010 #40 of 740
    moyekj

    moyekj Well-Known Member

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    I still have my Motorola TA attached to the Premiere for now. I figure I would give 14.6 a chance to see if it helped with this problem and so far so good (could be coincidence). I wouldn't put the blame on Moto TA since my S3 with Moto TA works flawlessly. I think if this problem is indeed related to TA it's the USB driver on the Premiere for the TAs that has a problem.
     

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