Yesterday I upgraded to the h10-250 complete with OTA antenna. My problem is not necessarily with the intaller, but rather with the crappy OTA antenna he brought with him. D*mn thing looks like an oversized bat wing, attached to the dish, which I'm sure is a homeowner association's worst nightmare. I never did get a signal worth watching. The installer told me there was really nothing more he could do, so he left. I called the 800 # printed on the service order to complain, but the number was registered to "Piedmont Food Service". The lady that answered told me that she gets several calls a week from angry Directv customers. I double checked the number and realized that I had been scammed. I then called Directv and they told me that "they don't guarantee reception". $400 out-of-pocket to watch and record one lousy channel in HD (FOXE). Stupid! Stupid! Stupid!