Below is a few of the comments made tonight in another lost effort in trying to get info on the IR code for the newest TransVideo Skyangel receiver. Me: Tivo can't change the channels on SA because the IR code for the new receiver is not in Tivo. Agent: Then we need you to retrieve the code from your provider so we can manually input it into the TiVo box. Me: Ok, but SA states they have submitted the IR info to Tivo & Tivo must put that info into their data base. Agent: I do not see it in our IR code matrix. So you will need to get the code so we can manually put it into the TiVo box Me: This is going round & round, it seems it must be a new code. Who else can I contact in Tivo about this. Agent: Our "system" with the IR codes is so the TiVo box can automatically select the IR code if the code is not in the system you can manually input it and have it work. In order to manually input it you will need to contact Skyangel and get the code as we have not received it yet. This does sound about right, but then when I talk to Skyangel they also sound right. Who do I believe? What else can I do to get this information?