Static Pop Sound when Changing Channels/Tuners with Denon 3802

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jjmpeters, Jun 28, 2004.

  1. Jun 5, 2005 #161 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005

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    I suggest that in addition to the efforts that George (CSR supervisor) at D* is making on our behalf, we continue to bombard the teir 2 folks, reminding them that they can no longer tell us that they never heard of this issue. George Z's employee number is 100089203. Let them know the cat is out of the bag. They have lied continually to the customers about this. George is real clear on the fact the this is not an minor issue after reviewing the posts. The engineers just don't want to deal with it, so let's just keep putting it in their face.

    All they really have to do is put the delay in the software, as some of the audio gear folks have done, and the problem is solved.

    The more George hears from us, the more he can bug his boss and the engineering department to get this issue resolved.

    THanks to everyone who has sent the email, and PLEASE KEEP sending the reports to him, as well as teir 2 support.

    I will get back when I get something more from George at D*
     
  2. Jun 6, 2005 #162 of 291
    kjean

    kjean New Member

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    May 16, 2005
    I also have static problems when wathing a program in Dolby Digital. I am on my 2nd box and its very frustrating. I have a Denon 5600 box. :mad:
     
  3. Jun 6, 2005 #163 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005
    Send an email to George at D* (check earlier message for his email) and place a call to teir two support and let them know your details. If they tell you they never heard of the problem, tell them respectfully that you know better. After many denials, we have the listening. The more people they hear from the better.
     
  4. Jun 7, 2005 #164 of 291
    Philbert1

    Philbert1 New Member

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    Mar 20, 2005
    Austin, TX
    I just sent George an e-mail (I own a Pio 49TX). It would be great if this problem finally gets fixed! Thanks for getting this moving, SHOman!

    - phil
     
  5. Jun 8, 2005 #165 of 291
    TomB

    TomB New Member

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    Apr 28, 2000
    Colleyville, TX

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    Just sent Georgi an email. I own a Bang and Olufsen Beosystem 1. Some of my problem was reduced by putting a Radio Shack toslink to coax adapter in between the HR10-250 and the Beosystem, but some still persists. Hope Georgi is for real, and can act based on those emails...

    Tom B.
     
  6. Jun 8, 2005 #166 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005
    In addition to working with George, I will be making a weekly call to the teir two support team, and I would suggest we all do the same. The number to teir 2 diredt is 888-713-7772. Talked to another supervisor who will be taking up the issue again with the engineers as it now a "known" issue not isolated to just a few users.

    Please keep sending email to George, and give the teir 2 folks a tap on the shoulder at least once a week. We will get this fixed. All they need to do is add a little delay into the software for switching streams.

    Another route I want to explore is the management at DTV, and let them try and tell me that this is a problem we have to live with. As a collective squeaky wheel, we can get this fixed in the next couple of months I would think. Ranting to each other here might be therapy, but DTV can't hear us.

    Again PLEASE KEEP getting your emails to George, and make those calls to teir two support. Thanks for your help folks!
     
  7. Jun 8, 2005 #167 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005
    Tom B,

    Thanks for the email to George. Now we have B&O on the list of affected equipment. Nice. Your toslink to coax adapter must be introducing a bit of delay, further evidence of a timing problem.

    If you can, please place a call to tier 2 support as well, and get them to escalate as well.
     
  8. Jun 8, 2005 #168 of 291
    TomB

    TomB New Member

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    Apr 28, 2000
    Colleyville, TX
    Can do. The Beosystem digital audio would not using the toslink directly. Worked fine with my DVD player, but the HDTivo would not....
     
  9. Jun 9, 2005 #169 of 291
    jeffl

    jeffl New Member

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    Jul 12, 2004
    Shoman, Thanks for taking on the fight. I have been complaining about this issue since last July. I have called many times and got stupid replies from CSRs. I emailed George about this issue also. I hope he can get something done.
     
  10. Jun 9, 2005 #170 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005
    Lastest report from George is that he has received just 10 emails. While this is good, where is everyone else? I noted that for every 10 that wrote, there are many more who did not. The noise has to be a bit louder to acheive what we want. He assures me that his manager is dealing directly with the head of engineering, but of course, engineering won't commit. George repeats that they owe us a fix rather than just admitting it is a known problem.

    Perhaps we need to start a new thread.

    PLEASE EVERYONE, write to George and call teir two until they correct this major problem.

    Thanks for helping!
     
  11. Jun 9, 2005 #171 of 291
    Lee Bombard

    Lee Bombard New Member

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    Dec 27, 2001
    North...
    Hi SHOman -

    First let me say how much I appreciate your spearheading this. It has been a problem for way too long.

    However - George must understand that there have been many of us that have been making noise here as well as to DirecTV for over a year now only to be repeatedly told that they had never heard of the issue or that it simply wasn't a big enough issue to deal with. Someone along the line was even told that they should buy a better audio receiver. We've been getting a good deal of "lack of interest" from DirecTV on this issue for a while now. He should not be too suprised that we are not all tripping over ourselves to call and chat with them yet again.

    That said, I did e-mail him and gave my account number and would love to see this fixed...but I'm not holding my breath.

    I DO appreciate the effort.

    Regards,
    Lee
     
  12. Jun 9, 2005 #172 of 291
    SHOMan

    SHOMan New Member

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    Jun 2, 2005
    Lee,

    Excellent points, and I completely understand. That said, I will not rest on this until I get the head of engineering to tell me to kiss off. Until, then I will assume that George and his boss will not let this one go, and if it is possible to fix it with software, then I believe we can get it fixed this time around.

    My fear is that it may be an inherent problem in the hardware, which all the emails in the world won't fix. This combined with the fact that most of the software engineers must be working on the new hardware makes it an uphill climb. However, I believe we have truly made more progress than any previous effort on this problem.

    I appreciate your willingness to put it out there one more time in hopes that they will fix this. With respect to getting better audio equipment, the list George has contains a majority of high end pro-sumer level gear and higher, so they can't be singing that tune. If anything, we should all go buy a cheap DD receiver and it might work better than our good stuff.

    If we keep reporting to George, and keep calling teir two until they get it, I believe we can prevail.

    Thanks for your insight.
     
  13. Jun 9, 2005 #173 of 291
    peddler

    peddler New Member

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    Jun 9, 2005
    I'm so glad I found this thread! I felt a bit alone with my problem. I have an Onkyo 600 and Comcast digital cable with the Motorola HD box and I get the exact same popping that you all are hearing. I have had the box replaced twice and had the receiver sent out for repair. They couldn't find anything wrong with the receiver and so i'm stuck. Comcast says it's the receiver and Onkyo says it's the box. Big surprise! It's interesting to hear about the timing issue with many of these other receivers. Is this info published anywhere? I think the problem is with the receivers since mine pops when switching from PCM to DD. I went out afew months ago and "rented" a yamaha HTR 700 receiver form best buy and hooked it up-no poping at all. their timing must be different.
    I was a bit disturbed to hear someone earlier in this thread with a denon 3805 has this problem. I was thinkng about buying one. Does anyone else with a 3805 hear this?
    I'm also looking at the Yamaha RX-V2500. Anyone have a problem with this receiver?
     
  14. fowler1merritt

    fowler1merritt New Member

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    Jan 27, 2005
    Dallas
    I have this same issue with my Lex MC-12. Drives me nuts. Very distracting.
     
  15. DVRDan

    DVRDan New Member

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    May 10, 2005
    I have a B&K AVR-307 which has always displayed these audio effects your all talking about.

    Frustrating to say the least!

    Someone was told to buy a more expensive box? lol!! like what? spend 6k instead of 3K? <rant>

    Related story... recently I tried to hook up a R-10, 3 different ones from 3 different stores no less. Not ONE of them would output DD unless you "prompted" the B&K after EVERY function you did on the R-10. And of course after calling tech they had never heard of any problem like this before,period.

    Needless to say while I want a hd tivo box... I'm fully expecting at the very least the popping if not the R-10 problem all over again. Which is a completely unacceptable proposition.

    Again extremely frustrating as I have what most would consider a reasonably high end hand made american processor.
     
  16. wuench

    wuench New Member

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    Sep 25, 2004
    This is a little off topic, but I have an older Denon AVR-3600 attached to my tivo and whenever I 30 sec skip or ff the Denon "clicks" and the audio drops. Basically anytime the audio goes away.

    I was just wondering if the new Denons do this.

    It is kind of annoying, but maybe if this wasn't occuring I would be experiencing a static blast instead. Maybe Denon's old way of preventing these timing issues?!?
     
  17. jeffl

    jeffl New Member

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    Jul 12, 2004
    Any update? Has that happened yet?
     
  18. DolphinGirl

    DolphinGirl New Member

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    May 29, 2005
    In addition to the static pop when I change channels, I've noticed that the Tivo "beep" sound does not sound when I am watching a HD channel. However, it does work on non-Hd programs. I sthis another symptom?
     
  19. TomB

    TomB New Member

    105
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    Apr 28, 2000
    Colleyville, TX
    OK, have received a 'reconditioned' box to replace my failed one, and the audio pop and silence are unchanged.
     
  20. dcpoppy

    dcpoppy New Member

    26
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    Apr 17, 2004
    Littleton, CO
    This is working as designed. The TiVo can't insert TiVo sounds into a Dolby Digital stream because it would have to manipulate the stream rather than passing it directly through.
     

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