Static Pop Sound when Changing Channels/Tuners with Denon 3802

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jjmpeters, Jun 28, 2004.

  1. Apr 4, 2005 #141 of 291
    rdlrkl

    rdlrkl New Member

    2
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    Nov 17, 2004
    Chicago

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    I searched the forums, and I may have missed it if anyone reported this problem, but I get static popping noises during playback of HD programs. It happens randomly during the course of playback, sometimes often and sometimes more sporadic.

    Has anyone else had this? Any idea how to fix it? Thanks.
     
  2. Apr 4, 2005 #142 of 291
    Dave E H

    Dave E H New Member

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    May 22, 2004
    I don't get any _during_ playback - only at the start of playback.
     
  3. Apr 4, 2005 #143 of 291
    jjmpeters

    jjmpeters New Member

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    Dec 22, 2001
    Indianapolis
    I gave up on DirecTV coming up with a solution on this and bought myself an Onkyo TX-SR702. I do get a click everytime it changes from digital to pro logic, but that I can live with.
     
  4. Apr 4, 2005 #144 of 291
    wabkab

    wabkab New Member

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    Mar 22, 2005
    Denon 2805--never a problem.
     
  5. markvegas

    markvegas New Member

    1
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    Apr 27, 2005

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    New to this forum but definitely have some input here...

    I purchased two of these HR10-250's when they first came out and here has been my experience:

    Started by hooking up my Pioneer VSX-49TXi and had the same problem as one of the other posts in this forum. When I called DirecTV they said they NEVER heard of the problem (I assumed this is because it was so new)... Whenever I changed to a HD/ or Dolby Digital channel/broadcast I heard a annoying sound from my speakers that could potentially be damaging depending upon your amp volume setting... I also would totally lose audio (I also noticed that the screen on the receiver did NOT display Dolby Digital so I assume it had a problem interpreting the audio track change). I got used to turning the receiver off and then back on and it picked up the audio track fine.

    Next I hooked up the second HR10-250 to my really OLD Yamaha Dolby Digital receiver (a $300 receiver that I bought when Dolby Digital just was made available in main stream receivers). This receiver was able to change the audio tracks just fine when switching from analog to digital tracks/stations... must be a different DSP??

    Many months later I finally purchased a Lexicon RX-8 which is their new high-end Dolby Digital/DTS... receiver. I hooked this receiver up to my HR10-250 (the one that my Yamaha was using) and I got a similar popping sound like in the Pioneer although not as bad and it did NOT lose the audio track... it was still able to continue with audio. Again, this popping sound could potentially do damage to my high-end speakers...

    Now that is has been some time (well over 6 months I believe), I decided to call back DirecTV and report my problem and expected them to know about it... They again said they have NEVER heard about this problem:(

    By the way, I tried both receivers (Pioneer and Lexicon) on both HR10-250's and still had EXACTLY the same problems... I was lucky enough to get Pioneer to completely gut the recevier under warranty and replace the main circuit board, including the DSP. When I got the new receiver back it had the SAME problem :(.

    Now to the biggest problem:

    Recently, my Lexicon Receiver seemed to freeze up and it set off a voltage trigger on my line conditioner/protector (Panamax 5300). After talking to Lexicon Tech Support (Harman International) they had me try all variations of resetting the receiver, including unplugging it... None of their reset techniques worked. After talking with them more, I mentioned that one of the pieces of equipment I had connected to the receiver was the HR10-250. AH HA they said... They went on to explain that there is a known problem that they are aware of that at any point in time this satellite receiver can do siginificant damage to the receiver and that it will require me to send it in to the factory and NOT to use this satellite receiver until there is a fix. I made a deal with them... they were first going to swap my new receiver with a refurbished one but we came to a different agreement: They are now sending me a brand new one in exchange for old one and for me to also send them my HR10-250 for a period of time for them to bench test it.

    I also have explained all this to DirecTV and have been in discussion with a Program Specialist (someone beyond level 1 support) and he is trying to talk to some in engineering I think... He left me another message today saying that he was still waiting for feedback from his company... Not sure what will happen but I hope that I can make some headway. Now that I found this forum and post, I will let DirecTV know.

    Anybody have any other thoughts?

    Mark
     
  6. rrhardy

    rrhardy New Member

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    May 16, 2004
    Abington, PA
    >Anybody have any other thoughts?

    As you have probably noticed, reading this LONG thread, Lee Bombard and I have the same Pioneer receiver (49TX, 49TXi) and the same problem. Others (on other forums) with this receiver have also reported the same problem. I think we've all reported this to DirecTV several times - and always this is the FIRST time they've ever heard of the problem (and several other receivers also have the problem). I guess the "fix" would be too complex/expensive for DirecTV to ever address it, so they've taken the "ignore" approach. Kind of disappointing.
     
  7. eroseme

    eroseme New Member

    14
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    Jun 17, 2002
    Loomis, CA
    I have a couple of earlier posts about my experiences with the VSX-49TXi. In summary, exactly the same as yours, including the silly and transparent DirecTV repsonses.

    Just a note (maybe you already figured this out): you don't have to power off the receiver to get the audio back. Just change the input to anything else then change it back. Also, I mute whenever I start a TIVOed item, then switch the inputs. I assume that everybody does the same thing.
     
  8. borgslayer

    borgslayer Master

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    Mar 28, 2004
    SoFLa
    I had the static pop using my Denon AVR 3802, it was becoming annoying. I decided to spring for the Denon 3805, no more static pop. I am happy about that. I don't know why the prev denon had such problems with the digital audio channels being changed, that's when the pop would be heard.
     
  9. dcpoppy

    dcpoppy New Member

    26
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    Apr 17, 2004
    Littleton, CO
    Any news on this? Markvegas, please reply if they get back to you. I'm not holding my breath though, the guy I talked to last year promised to call and never did.

    I called again today, and tier 2 has still never heard of it.

    I'm also having the picture freeze problem, so I'm finally taking the replacement TiVo D* offered me last August. I'm sure it will be the same...

    And I'm not getting rid of my Pio 49txi over this.
     
  10. Jun 2, 2005 #150 of 291
    SHOMan

    SHOMan New Member

    130
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    Jun 2, 2005
    Hi,

    I am new here and to D*. I just got my HD Tivo, and am experiencing the pop and crackle issue with my Pioneer TX-47. I have persistent in trying to get someone at D* to listen, and I have found someone who is willing to acknowledge the problem and escalate it in every way possible. I sent him links to this thread and another similar thread so he could see that there are plenty of us with the problem, and that we have been misled at the very least. He really seems to want to help. Below is the text of an email I received this morning, and the supervisor needs at least five of us to contact him with their account numbers and details of their problems.

    Send your details to Georgi Zdravkov (Direct TV CS supervisor) at his gmail addresss - zdravkov@gmail.com. Apparently D*'s IP block has been banned from the forum, so he cannot post, but I assure you this guy is for real. We only need four more people to contact him to get this thing off the back burner. More would be better. The sooner he gets the five customers (I am the first), the better.

    Please post back if you have any questions.


    ====== Email Text from George Zdravkov ==============

    "Mr Erickson,

    I acknowledge the problem and understand this is a cause of great frustration(certainly understandable) for many HR10-250 users. From the posts I've read(I couldn't go through them all) it is apparent this issue is affecting a wide range of a/v receivers and is definitely HR-caused. From here on this issue will have to be escalated through the appropriate internal channels for immediate resolution. I will need the names and account numbers of at least 5 active DTV customers(the more, the better) who are experiencing this problem, with you being the first, that leaves us with 4 to go. Due to company policies I am unable to post in any forums concerning DTV-related issues, but if a list of users(at least 4) is gathered, including the make and model of a/v receiver they're using in tandem with their HR10-250 I can assure you I will personally escalate this issue through every channel available to me. Be it corporate offices, engineering, broadcasting, etc. If not anything else, at least we won't be saying 'This is the first time we've heard of this!' any more. If you could also suggest a brief, written summary of what the issue is that would also help in our efforts. I would probably word it something similar to this: "When certain makes/models of audio receivers are used in concordance with the HR10-250 a static audio pop occurs when shifting from PCM Digital Audio or Dolby Digital 2.0 to Dolby Digital 5.1" You mentioned your are only experiencing this problem on playback of recordings on your 10-250, but from reading the forum, people are having this problem on live programming as well.. Now the first question I'll be getting from management or whoever I escalate this to is which brands/models of receivers are being affected by this. The ones I've came up with thus far are: Pioneer Elite VSX49TX Pioneer Elite VSX49TXi Pioneer Elite VSX47TX Onkyo TX-DS989 Onkyo SR600 Integra Research RDC-7 Denon 3802

    Any additions to the list would be helpful.
    Unless I am handed over the 4 additional account numbers, all I can do is wait for another escalated call from a customer with the same issue..and then wait for just 3 more similar calls..which is highly unlikely to happen. Hope we get those soon.

    Regards,


    George"

    =========== End of Quoted email =================
     
  11. Jun 2, 2005 #151 of 291
    jjmpeters

    jjmpeters New Member

    94
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    Dec 22, 2001
    Indianapolis
    Well SHOMan, you may be new to D*, but you've received more of a response than any of us.

    I gave up and sold me Denon AVR-3802 for $300 less than I paid for it, and bought a Onkyo SR702. I liked my Denon better, but I just couldn't live with this situation anymore.

    Good luck!
     
  12. Jun 2, 2005 #152 of 291
    SHOMan

    SHOMan New Member

    130
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    Jun 2, 2005
    I have received another message from George at D*, and he has received some reports as a result of my post. He asked me to remind folks to include their D* account number along with the details. He only need two more reports to get things going.

    You can also Fax your issues to him at 801-579-2903.

    PLEASE KEEP THE REPORTS COMING! We may actually able to move the big wheel on this one.

    Thanks guys.
     
  13. Jun 2, 2005 #153 of 291
    dcpoppy

    dcpoppy New Member

    26
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    Apr 17, 2004
    Littleton, CO
    I am pretty reluctant to send my account information to a gmail address. Maybe I'll call and ask for George... (nothing personal SHOMan, I'm just not a very trusting person)
     
  14. Jun 2, 2005 #154 of 291
    SHOMan

    SHOMan New Member

    130
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    Jun 2, 2005
    I understand about the gmail address. I will ask George for a more "official way" to contact him via directv. That said, he is not allowed to post to the forums, so I am acting as a conduit at the moment. At least I got somewhere with this issue that has been unresolved for nearly a year.

    I will contact George and find out how you can get a hold of him at DTV.
     
  15. Jun 3, 2005 #155 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    I sent him an e-mail and did include my account number. Guess that leaves just 1 more...

    Lee
     
  16. Jun 3, 2005 #156 of 291
    SHOMan

    SHOMan New Member

    130
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    Jun 2, 2005
    Based on the rapid response, George from D* was able to convince his boss to put this on the hot plate to engineering. Please keep the reports coming, as it will give George the ammo he needs to stay on top of this one. Here is the latest response from him. This guy is clearly on our side, so let's do our part by not giving up. They clearly see that this is something that needs to be corrected ASAP.

    Many thanks to those that sent him an email, and please, PLEASE keep the reports flowing...At least we know they won't deny the problem any longer.

    Persistance is the only solution with this type of issue. Too many of us still have the problem.

    Thanks again folks!

    ===== Begin latest email reply from George at D*==============

    Mr. Erickson,

    Although with only 3 account numbers out of 4 e-mails this far, I have convinced my manager the issue is significant enough to be forwarded to engineering. It is now in the hands of engineering and at this point the wait begins. I will continually be pushing this and bringing it up, but I have no type of an ETA just yet. Keeping the account numbers/e-mails coming in would be a perfect reason to continue reminding them of this matter.

    Your, and all the other users' patience is greatly appreciated

    George
    ======= End email reply ============
     
  17. Jun 4, 2005 #157 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    Any update on this?
     
  18. Jun 4, 2005 #158 of 291
    nazz

    nazz New Member

    48
    0
    Sep 1, 2003
    I have a Denon 3805 connected to the HR10-250 via digital optical and I am experiencing frequent static audio pops. I never had this issue prior to my recent HR10-250 purchase.

    I have sent my e-mail to George at D*
     
  19. Jun 4, 2005 #159 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    nazz -

    Did you report it to DirecTV?
     
  20. Jun 5, 2005 #160 of 291
    nazz

    nazz New Member

    48
    0
    Sep 1, 2003
    I sent the e-mail but did not report it by telephone.
     

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