Static Pop Sound when Changing Channels/Tuners with Denon 3802

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jjmpeters, Jun 28, 2004.

  1. JohnDG

    JohnDG Member

    159
    1
    Oct 28, 2004

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    D* definitely has a problem coordinating the call reports across multiple call centers and problem reports.

    For the UPN44 problem, a batch of faxes seemed to give the D* retention department something to escalate the problem with -- and the problem was fixed. This is from that thread:

    "I just got off the phone with Clarence who is a DTV Customer Retention Dept Supervisor. They need 5 DTV customers to document the UPN 44 problem for him to escalate to Broadcasting for a fix.

    You will need to fax the following:

    Fax # 208-363-6444

    To: Clarence - DTV Customer Retention Dept Supervisor

    Message: (Short message...).

    Include on the fax:

    1.) DTV Account #
    2.) Name on Account
    3.) Phone # for the account"

    Could you not do the same thing here?

    jdg
     
  2. jeffl

    jeffl New Member

    174
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    Jul 12, 2004
    I called D* today to complain for the sixth time and here is some of what I got. The dude basically said that it happens on older/lower priced amps and he has never received a complaint about this issue with people that use higher quality amps. I said that my denon is pretty respected it was over 1K. He finished by saying that if the problem bothers me so much then I should purchase another amp. At this point I just laughed and hung up. I am sick of think about this issue.
     
  3. Dave E H

    Dave E H New Member

    66
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    May 22, 2004
    oh my lord. my 49TX is in no ways cheap. Top of the line. Jeezus. I will call tonight and if they give me that crap, I'll cancel my account and ebay the damn thing. I pay them soo much money that I better be treated better than that.
     
  4. stlmike

    stlmike New Member

    11
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    Nov 5, 2003
    I just bought my HR10-250 last week and am experiencing audio pops via the optical input on my Pioneer 1014TX.

    I read the entire thread and didn't see any resolution of the issue. I'm about to call DirectTV tech support at 800-695-9251, but wanted to check here if there has been any fix to this issue.
     
  5. scooby2

    scooby2 Member

    176
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    Dec 24, 2001
    Chicago, IL

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    Nothing at all. 90% of the time when you call DirecTV they say they have never heard of such an issue before.

    Its frustrating!
     
  6. rgfcpq

    rgfcpq New Member

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    Dec 16, 2004
    I am experiencing a similar problem that is more severe. I am getting a lot more static pretty much constantly on any Dolby Digital show. I reselect "THX" for audio format on my Denon AVR5600 ($1800 receiver -- not some cheapo) and that helps quite a bit, but does not eliminate it totally. What a poor design. I inadvertantly started a different thread not seeing this one here (titled Snap, crackle, pop) -- sorry the site won't let me post the link here as I am new -- but I give additional details there. I think I will call Directv back and refer them to this site.
     
  7. jeffl

    jeffl New Member

    174
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    Jul 12, 2004
    This is another issue that d* has ignored and continues to ignore. Many of us have reported this problem multiple times. Getting a new tivo will not help. Sorry
     
  8. stlmike

    stlmike New Member

    11
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    Nov 5, 2003
    I just spoke with level 2 customer support. The rep I spoke with said that the popping issue is known and will be addressed in the next software release.

    We'll see.
     
  9. Dave E H

    Dave E H New Member

    66
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    May 22, 2004
    That would rock if they fixed it. It's my only real complaint with my HDTivo.
     
  10. rgfcpq

    rgfcpq New Member

    6
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    Dec 16, 2004
    I have faxed them and emailed them through the directv website and got no response from the fax and this lame one from their online support. I am not optimistic. Anyone else get any other responses lately?

    12/19/2004 06:18 PM

    Dear

    Thanks for writing. I'm sorry to hear about the technical problem you're having. Though it's difficult to troubleshoot most technical issues by email, we've found resetting your system often corrects what's wrong. Try these steps anytime there seems to be a problem:

    1. Leave the receiver box on.
    2. Unplug the receiver from the electrical outlet. (If your receiver's light is still on, you have pulled the wrong plug.)
    3. Leave receiver unplugged for 15 seconds.
    4. Reconnect it to the electrical outlet and return to normal viewing.

    If this doesn't fix the problem, check the information at DIRECTV.com/troubleshooting. If you can't find a fix online, please call our technical support center at 1-800-531-5000 and select the option for technical assistance.

    Thanks again for writing and I hope we're able to fix the problem quickly.

    Sincerely,

    Bryan
    DIRECTV Customer Service

    ---------------------------------------------------------------
    Original Message Follows:

    12/18/2004 09:55 AM

    DIRECTV FEEDBACK MESSAGE

    Name: xxxxx

    Status: Subscriber

    [Account Number: xxxxxxxxx ]

    E-mail Address: "xxxxxxxx"
    [Topic Selected: Hdtv]


    Details: I called tech support and got feedback that I was somehow having a unique problem with my HDTIVO unit. Specifically, the crackling and popping noises I was hearing through my receiver, connected via a digital optical connection. I am not the first to experience this and it needs to be fixed. I spend a tremendous amount with your company and dropped a $1000 on the hd tivo unit and and am VERY dissatisfied with the quality of the product at this point. I would like to know what you are doing to solve this problem.

    Please refer to the below links for more information on the problem numerous users are experiencing:

    STATIC POP THREAD...
    xxxxx

    AND ANOTHER ONE...
    xxxxx


    I phoned this problem in before reading these threads and the service rep (2nd level support) had never heard of the problem.

    Please let me know how and when you plan to address this problem.
     
  11. smarsh66

    smarsh66 New Member

    73
    0
    Apr 17, 2004
    I have the 3805 and the HR10-250 using Toslink. no proplem what so ever or any hint of any sound problem.

    Are you guys sure it's NOT a power issue? how the OTA or Sat antennas are grounded and/or the HR10-250? You could be causing a ground potential between the HR10-250 to the TV/Receiver via the Component and/or HDMI/DVI connections.... unplug the video out ONLY and switch channels and hear for the pop you are getting...

    Sam
     
  12. JohnDG

    JohnDG Member

    159
    1
    Oct 28, 2004
    It is documented earlier in this thread that the Denon x805's are not affected by the bad bitstream (also documented).

    I've got a 3802 and this is the only problem that is holding-up a purchase. I've been using the 3802 and DirecTivo's with DD (HBO, etc.) for years with no problems. As the problem manifests itself while skipping commercials -- a prime feature of a Tivo -- this is a deal breaker at the moment.

    Maybe if the price drops low enough to justify a new receiver... ;-)

    jdg
     
  13. Jan 3, 2005 #133 of 291
    bwperez

    bwperez Member

    33
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    Jan 3, 2005
    I just purchased an HD Tivo and a Mit 52725. If I have the tivo hooked up through the HDMI I get snapping and poping trhough the audio. I had the system hooked up originally through the Component video and didn't notice the problem. I was searching the thread and am concerned about the problem as the issues with the sound are very annoying. I'll call D-TV in the morning, but does anybody have suggestions other than taking both items back?
     
  14. Mar 6, 2005 #134 of 291
    TAKECOVER

    TAKECOVER New Member

    33
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    Jul 1, 2004
    Any news on this problem? Man, is this annoying, I just blasted the piss out of my ears. I really hope this can't hurt my new $4000.00 Definitive/Velodyne loudspeaker set up!!!!!!!!!!!!!!!!!
     
  15. Mar 6, 2005 #135 of 291
    AustinJerry

    AustinJerry New Member

    54
    0
    Nov 7, 2001
    Austin, Texas
    No change for me with my Denon 4800. I have turned off Dolby Digital and listen to everything in Pro Logic. Very disappointing. :(
     
  16. Mar 6, 2005 #136 of 291
    Lee Bombard

    Lee Bombard New Member

    79
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    Dec 27, 2001
    North...
    "No change for me with my Denon 4800. I have turned off Dolby Digital and listen to everything in Pro Logic. Very disappointing."

    Same for me and my Pioneer Elite VSX49TX. Not at all happy.
     
  17. Mar 6, 2005 #137 of 291
    Dave E H

    Dave E H New Member

    66
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    May 22, 2004
    I mute when I switch to a recorded HD program. Of course, I have to switch inputs before it comes back.
     
  18. Mar 6, 2005 #138 of 291
    rrhardy

    rrhardy New Member

    28
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    May 16, 2004
    Abington, PA
    I've had this problem since June with a Pio Elite 49TXi, certainly not a cheap amp. My solution was to use an older Yamaha DD5.1 receiver I still had to do the DD decoding and run the Yamaha pre-outs into the multichannel inputs on the Pioneer. I've reported the problem to Directv support several times, with no serious/worthwhile response. Now that the HD-TiVo is effectively "obsoleted", it'll likely never get fixed - I just wonder if the new units will have the same problem...
     
  19. Mar 6, 2005 #139 of 291
    jeffl

    jeffl New Member

    174
    0
    Jul 12, 2004
    yeah I reported this problem to D* many times. Their response was that this only happens on cheap amps. I gave up after that.
     
  20. Mar 7, 2005 #140 of 291
    eroseme

    eroseme New Member

    14
    0
    Jun 17, 2002
    Loomis, CA
    Isn't it funny how D* can avoid the issue just by fronting their service with the most ineffective people available. I wonder if that talent is in the job posting: "must be incredibly dense, must refuse to listen, must never acknowledge that the customer has spoken, must aspire to be William H. Macy in "Fargo"".

    Sorry for the non-productive post, especially in light of exhibiting the exact behavior that they wanted: I gave up.

    (Pioneer VSX-49TXi - cheap receiver)
     

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