Static Pop Sound when Changing Channels/Tuners with Denon 3802

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jjmpeters, Jun 28, 2004.

  1. Sep 23, 2004 #81 of 291
    Dave E H

    Dave E H New Member

    66
    0
    May 22, 2004

    Advertisements

    I got the new software last night so I'll have to test tonight to see if it fixed this drop out issue. It's truly terrifying.
     
  2. Sep 24, 2004 #82 of 291
    eroseme

    eroseme New Member

    14
    0
    Jun 17, 2002
    Loomis, CA
    Sorry gang - I have the new Tivo download and I still get the speaker-shreading static blast. I had recorded "Lost" (good show - surprising!) on OTA ABC HD, and when I pressed play, the transition to the HD recorded show was accompaied by the static blast and the receiver shut down the input. Too bad. I am going to try setting up the season pass(es) to start 2 minutes early, because maybe if I hit a commercial in non-5.1 it will avoid the blast. The entire recording of "Inside the NFL" from HBOHD played flawlessly, but it's not in HD or 5.1.

    On another topic, in another thread someone was hopeful that the new download would provide closed caption on HD, but that does not work either.

    PS - I did call this in to DirecTV.

    Eric
     
  3. Sep 27, 2004 #83 of 291
    jjmpeters

    jjmpeters New Member

    94
    0
    Dec 22, 2001
    Indianapolis
    OK gang, I just spent 15 minutes holding and 35 minutes talking with DirecTV's TiVo support. Again this is the first time the rep had ever heard from about the problem. Even after the rep talked to 4 supervisors and a tech, this was the first they had heard about it. I can't be much a problem if they have never heard of it, right? I liken this to the HDNet audio loss problem which no one ever heard of before either.......



    The only way this problem is going to be resolved is if we contact them all at once. Let's do the following:

    1. Call DirecTV at 800-695-9251. If Michelle is there, ask for her since that's the rep I talked to. Tell her that John Peters had talked to her at 6PM eastern time on 9/27.

    2. Describe the problem as a static blast when anything disrupts the DolbyDigital sound stream, i.e. changing channels, tuners, FF, Rev, etc.

    3. Explain the steps you've gone through to isolate the hr10-250 as the problem, i.e. swapped out the cables, ports, no problem with existing DirecTV in DD, etc.

    4. Tell them you want this issue "Tracked". Michelle said this will require it be reported to engineering.

    5. Email DirecTV at

    Feedback

    Select the topic: Technical and enter the Subject: HR10-250 Static Blast

    Go on to describe your problem and frustration, if any, with getting this issue resolved.


    6. Record here that you have performed these instructions, and any interesting results. Record the name of the rep you talked to, and date so we can stop the excuse about never hearing of this issue.


    Thanks everyone!
     
  4. Sep 28, 2004 #84 of 291
    Dave E H

    Dave E H New Member

    66
    0
    May 22, 2004
    question: does anyone have the directv protection plan? I believe you get routed to a different set of reps if you do.
     
  5. Sep 28, 2004 #85 of 291
    jeffl

    jeffl New Member

    174
    0
    Jul 12, 2004

    Advertisements

     
  6. Sep 28, 2004 #86 of 291
    TAKECOVER

    TAKECOVER New Member

    33
    0
    Jul 1, 2004
    You are correct Dave, The two times they admitted to the problem, I spoke with someone in the "extended warranty" department. Only TWO out of SEVEN calls I made did I get anyone familiar with the problem. If anyone calls, please ask to speak with these guys, as they do seem familiar with our problem. Everyone with this problem, please continue to call these warranty techs and voice your problem!

    Jimmy
     
  7. Oct 6, 2004 #87 of 291
    zxrocksteve

    zxrocksteve New Member

    9
    0
    May 21, 2003
    Arlington,...
    I also had this problem with my Denon 3802 when I got my HDTivo. It would sometimes make a very loud squeal type sound when changing OTA digital channels. I also had a problem where the audio of a recorded program would not immediately start. I usually would have to rewind to the beginning of the recording to hear the first few seconds of dialog. I recently replaced the Denon 3802 with a Denon 3805 and have not noticed the loud sound problem. There is still very brief pause before the audio starts when playing a recorded program, but it is much shorter.
     
  8. Oct 7, 2004 #88 of 291
    Ereth

    Ereth Unemployed Bum

    45,827
    3,951
    Jun 16, 2000
    Jacksonville...
    I just enabled my Dolby Digital when my brand new AR cable arrived and was stunned to discover that changing channels (or going from DirecTV Central to Live TV) would generate a horribly loud static pop that would actually cause my Pioneer VSX-47tx to TURN OFF. I have to turn the receiver back on whenever this happens.

    My Sony SVR-2000 DTivo is also connected by optical cable and outputs Dolby Digital into the same Receiver and I've NEVER had that happen to it!
     
  9. Oct 7, 2004 #89 of 291
    jjmpeters

    jjmpeters New Member

    94
    0
    Dec 22, 2001
    Indianapolis
    Please contact DirecTV and report this problem!


     
  10. Oct 7, 2004 #90 of 291
    AustinJerry

    AustinJerry New Member

    54
    0
    Nov 7, 2001
    Austin, Texas
    John,

    Thanks for the guidance about reporting this problem to DirecTV.

    I have an HR10-250 with a Denon 4802 that has been exhibiting the statis sound issue since I got the TiVo several months ago. The recent software upgrade made no difference.

    What is annoying to me is that there doesn't seem to be a repeatable pattern for the problem. Based on my observations, I think it occurs only on Dolby Digital signals that have been recorded from the OTA tuner. The static sound happens for me when I fast forward a digital recording and then hit Play. I get the static sound, and then the 4802 shuts down the input. I recover by switching the input to something else, and then back to the 4802. It only happens when I fast forward 2X (i.e. >>), and never when I fast forward 1X. The problems seems to come and go, which is extremely annoying. For several days this week, I never had the static noise. But last night, watching several pre-recorded shows from ABC, the sound happened every time I exited fast forward.

    Of course, we can avoid the problem by turning off Dolby Digital, but that isn't a good option.

    I'm with you--I'm calling DirecTV right now, and will continue to do so until we get satisfaction.

    Jerry
     
  11. Oct 7, 2004 #91 of 291
    Lee Bombard

    Lee Bombard New Member

    79
    0
    Dec 27, 2001
    North...
    Tell me about it. I've not been able to use the DD since May because of this issue.

    Let us know how DirecTV handles your call.

    Regards,
    Lee
     
  12. Oct 7, 2004 #92 of 291
    AustinJerry

    AustinJerry New Member

    54
    0
    Nov 7, 2001
    Austin, Texas
    Update:

    Just got off the phone with DirecTV 2nd-level support. Here is what the support technician said:

    - She "thinks" there have been other calls reporting similar problems.
    - The number of calls seems to be less that five, which is the threshold at which the problem gets escalated to engineering.

    Her advice:

    - Call 1-800-695-9251 (direct line to 2nd-level support)
    - Refer to the problem as "Dolby Digital audio dropping out..."
    - Ask whomever you are talking to to refer the case to representative HUN02921 (the person I was talking to).

    If each of you who considers this problem to be serious would take a few minutes to report the problem, perhaps a second time, this might prompt some action on DirecTV's part. There is strength in numbers, I hope!

    Thanks,
    Jerry
     
  13. Oct 7, 2004 #93 of 291
    jjmpeters

    jjmpeters New Member

    94
    0
    Dec 22, 2001
    Indianapolis
    Just got off the phone with DirecTV. Followed the process that AustinJerry indicated. Took a long time for the transfer to 2nd level support.

    I reached a different call center so couldn't talk to HUN02921.

    After the usual runaround, I asked and the rep checked with engineering.
    I was told YES, they are aware of the problem and looking for a solution but no ETA.

    When I stated that I would call back if I hadn't heard anything in a month, rep offered to fill out a downtime report where a super would call me back. Then he said that this wouldn't really help, and they would just go through the same questions he had to.

    He then offered to send me to the Resoltion Department to see if they could do more then he could.

    After waiting 45 minutes, I gave up.
     
  14. Oct 8, 2004 #94 of 291
    Digital XTC

    Digital XTC New Member

    6
    0
    Apr 24, 2004
    gentlemen, i am afraid we are screwd.
    just spoke with tech support at DTV(3 diff people) and this is not seen as an issue. They actually told me to just turn off my pioneer recvr and then turn it back on when this happens OR turn off DD. GREAT, what the hell did is spend $900 for?

    what a bunch of jerks.
     
  15. Oct 8, 2004 #95 of 291
    jeffl

    jeffl New Member

    174
    0
    Jul 12, 2004

    If this is true I would think we have grounds for some legal action. Sooner or later our speakers will start popping. I could just purchase the new 3805 for 1K but I don't think the money is worth the upgrade. This is the tivo fault. None of my other ten components has ever done this.
     
  16. Oct 8, 2004 #96 of 291
    Ereth

    Ereth Unemployed Bum

    45,827
    3,951
    Jun 16, 2000
    Jacksonville...
    Interesting. I reset my HR10-250 and last night the problem occurred MUCH less often AND it only caused the receiver to shut down the input, as you others are reporting, rather than turning all the way off.

    I am not sure why that would be a change from before, but it's at least somewhat of an improvement. jmpeters said that DTV is looking for a solution. I certainly wouldn't expect them to have one overnight.
     
  17. Oct 8, 2004 #97 of 291
    AustinJerry

    AustinJerry New Member

    54
    0
    Nov 7, 2001
    Austin, Texas
    Ereth,

    The fact that it shuts down the port only is no relief. When I watch a typical 60-minute program, I fast forward over commercials 3-4 times. If the audio drops out every time I resume playing after the FF, and the only way to fix it is to switch to another input, and then back to the TiVo, don't you see this as incredibly annoying?

    We have been experiencing this for 4-6 months. Yes, we are probably reasonable people, but waiting this long stretches the patience of event the most reasonable person.

    What we expect from a professional customer support organization is a problem tracking process whereby a problem is acknowledged, and an official response is provided to any new callers reporting the problem. Just imagine how our tone would be different if we were getting an answer like, "Yes, we acknowledge the Dolby Digital audio problem and our engineers are working on a resolution"! Surely this is a reasonable expectation.

    I have been a Total Platinum DirecTV customer since the beginning (10 years?) and I feel that I am being treated poorly.

    Jerry
     
  18. Oct 10, 2004 #98 of 291
    AustinJerry

    AustinJerry New Member

    54
    0
    Nov 7, 2001
    Austin, Texas
    Well, I went for a couple of days without the static noise problem, and I was starting to think maybe the latest software upgrade fixed something. But this morning, it was back. <Sigh>

    One of the most disconcering things about this problem is that it seems to be somewhat random. Has anyone figured out a pattern to the problem? Can you re-create it at will?

    Jerry
     
  19. Oct 10, 2004 #99 of 291
    MoviegoerMan

    MoviegoerMan New Member

    146
    0
    Aug 20, 2004
    Marietta, GA
    Refer to my previous post that describes how I've been able to reproduce the problem:

    http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2181578#post2181578

    It only occurs when switching from any PCM mode to a Dolby Digital 5.1 mode. The reasons I believe it are happening are listed in those posts above.
     
  20. jeffl

    jeffl New Member

    174
    0
    Jul 12, 2004
    This thing is driving me crazy. I am ready to throw this box out the window. I am regretting spending 1K. Over four months and still they have not corrected it. Of course we are talking about D*. I have live with music choice dropouts on my t160 for over 1 year so I guess 4 months is nothing.
     

Share This Page

spam firewall

Advertisements